I bought a used truck and owned it for just one year(put less than 10k miles on it), and the…read moreexperience has been overwhelmingly disappointing. It has broken down on the side of the road three different times and had to be towed back to the dealership. In total, it's been in their shop four times, including one visit that lasted an entire month. I've already spent thousands of dollars trying to keep this truck on the road. The last time I brought it in, the issue was misdiagnosed, and I was nearly charged thousands more for a repair it didn't even need. As of now, the truck still has issues and is looking at a 5th trip to the shop. I expected far better reliability, honesty, and follow-through. I hope this helps others make an informed decision. I was never offered a buy back, trade offer, loaner car, or a goodwill repair.

Specific to Einspahr Ford, a special shout out to the amazing service from Jake Satterlee. Not just…read morea stand up salesman, but a wonderful person to talk to in general. We ordered a Ranger Raptor at a good price - no markups and no mandatory dealer addition games - and had to change things around at the last minute due to some Ford QC Holds. These folks were great to work with and made things much easier than they could have ended up being.

A $130 dollar part ended up being a final bill of $870 dollars to fix a simple temp gauge all…read morelabor. Do you think the employees are seeing any of that? Laughable. Just lining their pockets with your money. They couldn't even throw in a free oil change. Only in emergencies would I ever bring my vehicle back

My Used Ram 1500 had a damaged Keyfob and I wasn't able to start it and was stranded at a…read morecampground. RedHead Nick in the service dept. recommended a tow service to get my truck to their facility in Marshall . I wasn't there for more then 1/2 hr and I was out the door. Thank You Nick & the rest of the crew. It saved my first trip to that part of the state.

I took my Tundra in for a recall fix, and they tried to sell me $1600 worth of preventative…read moremaintenance even though I had a bumper to bumper warranty for 100,000 miles with 25,000 left on it. They charged me money for shop fees, and the only reason I was there was to get the recall done. They acted angry that I wasn't willing to spend the $1600. I've dealt with Toyota for years and I've bought 10 vehicles, and I've never had a dealer tell me I needed this preventative maintenance. I feel they're very dishonest, telling me I needed these services. I wouldn't bring a bicycle to them to be serviced. Norm Jacobson

My Kia broke down outside of Watertown and I needed to be at a conference near Sharp Chevrolet. I…read morecalled to see if they would be able to take a look at it and they were absolutely awesome to work with. Even though they could not work on my vehicle because it was a recall issue they helped us out by letting us leave our vehicle there until after my meeting and also gave us a ride to our hotel that night and back again the next morning. They went way out of the way to help us. We were 5 hours from home and could not have done it without their help. Thank you so much! These are great people. We were not even Chevrolet owners and they treated us like highly welcomed customers. Recommend them highly.

So this morning I had an 8:30 appointment at Watertown Ford Chrysler for an oil change and service…read more I dropped my car there at that time and got picked up by a friend to have breakfast. Upon returning to the dealership at 11:00 I was informed my car hadn't been serviced or had the oil changed. I was informed by the person I spoke to in the service department that I didn't really have a scheduled appointment but rather a check in appointment. However here is the message I received from them. "Thank you for booking a service appointment for your 2013 Dodge Charger (5.7L) on Wednesday, June 4, 2025 at 08:30 AM at Watertown Ford Chrysler." Hmm looks likes a scheduled appointment to me ‍ The service manager explained it's like going to the doctor. Even though you make an appointment it depends on what happens in the appointments prior to yours. What the heck. I asked then why the oil hadn't been changed. He did agree that should have been done. I told him to pull my car from service and just do the oil change At that time I was informed it would be at least another two hours for the oil change so I asked him to pull my car and I was done with them and would not be returning. He indicated he would pass my concerns along. I tried reaching the general manager with my only option being a message on an unidentified line. Unbelievable poor customer service. I'd give a zero star if it was possible.

I would avoid this place at all costs…read more I have always had extremely long waits when I have come to get my oil changed, easily 1 or more hours. But recently, I have had more severe issues. Earlier this year, I had problems with my 2020 Jeep not starting. Luckily, I was able to get a ride to work that morning. So the following day, I took it in and was told that I needed to have my main battery replaced as a regular maintenance issue, but my auxiliary battery was "still good".I was also informed that my coolant lines need replacement. Not thrilled to hear this, but I was fine with it. What I WASN'T fine with, however, was that exactly 1 week after the diagnosis and repair, my vehicle wouldn't start again. Unfortunately, I wasn't able to get a ride to work and was forced into using a sick day. So once again, I took it in, and it was explained to me that the auxiliary battery that was "still good" 1 week ago was now bad and needed replacement. Well over an hour's wait and nearly $400 later, I was on my way and was good for a few months. My next and by far biggest issue happened when my check engine light on my 2020 jeep came on. I immediately drove directly to the dealership, where the technician wasn't able to get any conclusive results and had me book an appointment for 1 week later. Thankfully, I was able to go a week without any issues. Little did I know how much of a headache the next 1.5 months were going to be. The day of my appointment arrived, and I had my vehicle picked up while I was at work. After work was over, I called the courtesy ride, and they took me to the dealership. For the next 3.5 hours, I anxiously awaited results. It was almost closing time before the advisor told me that the transmission on my 2020 Jeep with less than 40k miles may need replacement. She couldn't say for sure and was going to have their transmission expert have a final inspection. I was then told there were no loaners available, but they could give me a ride home, otherwise, I was on my own. Fortunately, I was able to arrange a ride home on my own with a few stops beforehand. It was 3 days later when I finally got confirmation that my transmission indeed needed replacement, and a warranty inspector would need to look at it. I was also told there were still no loaners available. Meanwhile, I had to depend on someone else bending their schedule in order to give me a ride to work. Another week goes by, and I have no updates. So the person giving me a ride and I go in and request an update and a loaner. Understandably, they were getting annoyed with having to alter their schedule to provide what this place should've had lined up to begin with. It was only after vigorous demands that I was able to get a loaner that day. Meanwhile, this service advisor was quite frankly rude and treated our complaints like they were invalid and she had no time for us. 2 more weeks go by before I am informed that the transmission is covered by warranty and has been ordered. The expected arrival time and repair of the transmission is 3-4 weeks. 4 weeks go by, and I FINALLY have my vehicle back. I assumed that this would be the end of my issues for a while, was I ever wrong. About 1 week later, I get a call from my advisor informing me that the warranty was not going to be covering my transmission. The reason cited was my vehicle being totaled by hail damage and nothing else. Now I do understand this isn't 100% of their issue, but in my opinion, this is a failure of customer education and the warranty system. In order to resolve this issue, my advisor informed me that they were going to have my extended warranty coverage send an email to cancel my remaining coverage. I would then have to e-sign the document that the warranty company sends me, and the refund would be directed towards the cost of the transmission. Absolutely devastated by this news, I began checking my email frequently throughout the next week. I received nothing besides another call from my advisor. She explains to me that her boss has been on her ass about getting this paid off and that it needs to be done as soon as possible. Puzzled about why I haven't received an email yet, she tells me that they just went ahead and canceled my warranty for me a few days ago. Anxious to just be done with this, I pay my bill of almost 3k. several-thousand-dollar Maybe I'm insane but I don't think most people appreciate a several-thousand-dollar bill dropped on them out of the blue, especially when you are told that you wouldn't be receiving one. It is for these reasons I urge anyone considering going to this place to save themselves the headache and stress by going somewhere else.

My cousin bought a used truck here. Full size pick up. Good guys with a ton of selection. Prices…read moreare really fair and they helped him even though his credit want perfect. Good people!!!!

Buyer Beware! Ford…read moreLariat that appeared to be a very nice truck has turned into a nightmare -Clips holding front bumper pads were broken and had been glued instead of fixed $20 -Shutters between the grille and radiator were broken and not fixed $700 -Plastic cowl clips between the glass and hood were broken $150 -Rear tail lamp clips were broken $1000 -Noticed rear differential not working on day after purchase $2500 -Both exhaust manifolds have a leak $2960 Total: $7,330 (All before the 1st oil change) Gave them an opportunity to make this right and they did not follow through. IF (Big IF) they are doing inspections, it should not be trusted! (Positive, the salesmen was very nice)

Greatest car buying experience in my life. Needed to buy a truck for my son who is attending DWU…read more Met with Jessie and he found us the perfect 4x4 truck and we got a great deal. Not only are they a fair and honest dealership, they also support DWU. And by the way, we were in and out of there in less then an hour. Thank you Jessie!!!

Alot of nice vehicles. Great assortment of Jeep's and Dodge pickups , good friendly people to help…read moreyou out

I can not say enough good about this company. They make you feel like part of their family and gave…read moreme more for my trade than any other large city offered. Cory even stayed late to make the trade happen on a Saturday. Thank you all so much for getting me back in a truck in the color I have always wanted. Dorothy Tiesler ​

I purchased a used vehicle "as is" they had listed for 9,995. Everything seemed ok on the test…read moredrive, so I went ahead and purchased it. Two miles into driving it now that I owned it the transmission was shifting very hard and making a clunking sound. I turned around and went back to the dealership. The sales rep took it for a drive to me, and I showed him this hard shifting and clunking. He was very dismissive, but I took his word that everything was ok with it. I headed back down the interstate toward home. I live about 430 miles away. The vehicle made it about 350 miles before the service engine light came on. I pulled over and turned the vehicle off. My code reader indicated a problem with the transmission. It came on after the first time I had shut off the engine, besides the short test drive. It came on the first time after driving more than a few miles and turning it off. Basically, the first time it ran diagnostics after running a while. I did some research on the side of the road interstate. I come to find out the transmission fluid, and antifreeze are mixing together as indicated by finding a "milkshake" looking substance on the radiator cap. I had this dealer fill the antifreeze before I drove out of their lot because it looked pretty low. How their service tech missed the milkshake looking goo on the radiator cap when filling it up is beyond me. Also, I know where the missing antifreeze was... it was in the transmission. Driving the vehicle any further will lead to complete transmission failure. I had the vehicle towed to a local repair shop where I was quoted 10,830 in repairs needing immediate attention. It was too late to save the transmission apparently. The fact that it was clunking two miles after owning the vehicle suggests it was too late when I drove it off their lot. I would guess they reset the service engline light. I find it next to impossible to believe this wasn't an issue until I drove it for two miles. The chances that their own service department missed this issue are slim when this seems to be a very well known issue with these vehicles in their industry. I am convinced they knowingly sold me a vehicle they knew was on the brink of capastrophic failure. I waited to post this because I assumed based on other reviews that they were a reputable business that would at least help with cost of repairs. I've read that most reputable car dealerships will offer to pay 50% of repairs even on as-is vehicles in this type of situation. Not Brookings Auto Mall. They finally got back to me after 5 days of being without a vehicle. They will not be helping me out at all with the cost of repairs. Not a dime. It seems I am going to end up paying around 21k if I want a vehicle worth maybe 6k. That or I just take a 10k loss minus what I can get for scrap. I was straight up lied to by their salesman about the condition of this vehicle prior to purchase. I should have trusted my instincts when their salesman were giving off that classic used car salesman vibe. Don't be like me... If you are dealing with this business have an independant mechanic go over the vehicle with a fine tooth comb. You can be sure Brookings Auto Mall either hasn't, or may be knowingly pushing a total lemon on you.

They sold us a car without telling us that the Bluetooth does not work. After reaching out about it…read morethat same night they said they would take care of it for us. After we took the car back in to get it replaced they continued to charge us over $1,000 for it after saying it wouldn't be any extra charge. They simply decided they didn't want to pay for it. And there is no communication that goes on within the dealership so it is very difficult getting anything figured out. They told us that the Bluetooth is not something they usually check when inspecting new vehicles they get. So even if it doesn't work they won't bother to check but still advertise it works. They may not have known it did not work but they were no help in fixing it or making it right. Don't do business with them we are very disappointed.