I never experience such a poor customer care, first they make you wait for hours to queue to get into a class you already booked, really popular classes & great instructors, then they cut instructor wages and get rid of Les Mills licenses.
Customers write a petition to appeal, and the Sarah managing all this writes back to deflect onto any issue but not the one we raised about why its worth upsetting so many users for save £2k.
A number of us left and are very happy in our new club now for almost a year. read more