The quality of care is amazing. The staff works hard I appreciate social services and of course Sam…read moreand Izzy in admissions that always go above and beyond.

My Mom, Blanche West passed away on May 7, 2026. I feel Alta…read moreSkilled Nursing was part of her complications and lack of care and compassion was VERY POOR!! She had two factures in her back which could not be healed as she was on blood thinners to dissolve a blood clot in her leg. During her stay at Alta, I would call for updates on her. I felt she should have had a catheter on her since she was unable to move much to go to the bathroom. The staff was not doing there part by changing her, therefore, she came out of there with a stage 4 sore on her tail bone by laying in a wet diaper too long and often. The staff purposely moved her water away from her reach which caused her to become very dehydrated to where she was shaking so bad and it was hard for her to eat and had no control over the motions. With that, they put her on an IV to hydrate her. During her stay she developed a UTI infection where she was given antibiotics and caught Ammonia. Her pain level was always very high when the staff would get her up and try to move her around with therapy. To top all this off she was kicked out of Alta because her insurance ran out. Of course Alta covered themselves by having her sign the release forms to go home. A friend picked her up and the Alta staff was changing the padding on her tailbone which her friend questioned why it was bloody and the nurse ignored the question and did not really give a response. The staff helped mom get into to car as she was in so much pain and could not move her body. When they arrived home they had to call 911 to have her removed from the car to her wheelchair into her home. When she arrived home her friend was looking for the prescription Alta said they sent with her, just to find out they did not give to her. Her friend had to go back to pick up that prescription. Mom was in so much pain and immobile so they called 911 to have her taken back to the hospital. This is where the ER Hospital nurse called me to inform me that she had ammonia and a stage 4 tailbone sore from laying in wet diapers. She proceeded to go down and since she was in so much pain her eating was less and less, therefore, the stage 4 sore was not going to heal. I pray the staff who were in charge of caring for my MOM reads this and that there love ones would not to though a lack of care and attention. May there hearts feel pain due to this bad review that others in Alta will have better care.

I have been volunteering at More To Life for about a year, going in once or twice a month. Every…read moretime I have been there I have seen their clientele engaged in some activity, ranging from playing cards, shooting pool, or chair exercises just to name a few. If a client wishes to sit on one of the comfy-looking couches and nap, they are allowed to do so. The clients are given choices and are able to move anytime to a different one. If someone is not engaging, the staff will check on them and encourage them to give the activities a try but there is no demanding they participate. Every time I have visited, the facility has been clean, and no yucky smells. If you are looking for supervision for your loved one, I highly recommend More To Life.

I wish I had found this center years ago. My 85 yo father with dementia started going here a few…read moremonths ago and absolutely loved it.

My Dad had an excision of a very large skin cancer tumor. His Assisted Living caregivers are not…read moreallowed to change wound dressings. The doctor's original wound care orders did not qualify for Medicare coverage. Toby and Brenda from CenterWell went WAY OUT OF THEIR WAY to work with the doctor's office to develop a wound care protocol that met the doctor's needs for post-op care, and meet Medicare coverage needs. For me, this was an example of what we all hope healthcare can be: highly skill professionals who care enough to provide the absolute best care for patients. THANK YOU!!!

I consider myself very lucky…read more This is the only Home Health services allowed by my insurance (save the rant for another forum) so it was with some trepidation that I arranged for their services two years ago after having surgery. So why do I consider myself lucky? So glad you asked! Because I am one very satisfied customer. I had the opportunity to use their services again and I am still very satisfied. It is a bit daunting to have strangers come into your home when you are feeling a bit vulnerable anyway. On both occasions, all the health care providers were friendly, competent and completely professional. I really liked that the same person comes each time and they really take the time to talk and listen and work with their clients. They all treated me like an intelligent, competent adult. Both PT's pushed me to challenge myself to increase my mobility and independence, while honoring my wussyness. Both Nurses provided me with the information I needed to make informed decisions about my health and guided me in what I needed to do help with my healing. The first time I had some questions about the billing I had received from them. The people in the business office answered all my questions completely and helped make clear what was co-pay and what was part of my deductible. I really like that the company has a 24 hour help line if I have any questions or concerns between visits. This was extended to me both times after I had been discharged from direct services. So, while I hope I never have need of their services, if I do, and if I have a choice, I would most definitely use them again.

My sister is had a stroke and she went from rehab program, unfortunately to long term care. The…read morestaff assisted with this process all the way. The nurses and especially the social worker are very supportive. They listen and work with you to address needs or concerns. I'm grateful

When i was there the staff was helpful and caring. Sometimes they were understaffed and couldn't be…read morein the rooms right away it wasn't their fault but they did the best that they could. I remember one time my pain was so bad I pushed my button for help they couldn't come right away so I was waiting my roommate climbed into her chair and raced out and said hey she's in serious pain i think she needs to go to the hospital they raced in examined me and immediately called 911. When I came back they apologized for not responding sooner. I said you guys did the best you could and I appreciate that. I couldn't be mad because they tried their best and not everyone is perfect

Pre op RN called ahead of time by appointment I made a few days ahead of surgery and went over…read moreeverything thoroughly regarding my surgery, health issues and medications so check in was a breeze! Wait time was minimal before being called in to pre-op on my surgery day. They have a big screen in the waiting room to keep track of patients which was pretty nice. Restrooms close by and clean. Sarah was my nurse and she helped me feel at ease during my procedure prep. We chatted and compared our Italy trips while she got me dressed and took vitals. My Dr came shortly before my surgery and went over a few things and left me in good hands. Everyone there was friendly and thorough in explaining what would be happening. Before I knew it I was wheeling into the operating room and given my anesthesia and lights out! I awoke in the recovery room and was asked by Joe if I was in pain. I was barely awake but said yes so he gave me some pain meds in my IV which helped quickly. I was able to wake up more and helped to get dressed to leave. I was wheeled out to my ride and felt ready to go. My only other hospital experience was with Renown but now I feel confident in going to NNMC in the future if necessary!

I love almost everything about NNMC with one major thing - their call center! I had a procedure…read moredone in December and a few days ago I received a bill for what I was responsible for. The bill read: "Need to set up a payment plan? Call customer service at..." Hoping to do just that, I called the 800 number shown on the bill. I was on hold for 35 frustrating minutes until I got connected with a representative who's command of English is "not exemplary", requiring me to ask her several times to repeat things she said so I could understand her. Despite the bill stating that payment in full was due "yesterday" (Sunday 2/22/26), I was told my bill was not "finalized" yet and that she could not set up a payment plan until it was. I asked when that would happen and she suggested I "call back in a week or two" (meaning: she didn't know). Extremely frustrating!!

My 94 year old father fell and broke his hip. After surgery he came to Advanced Health Care Center…read more Everyone has been so kind to him. The caregivers are wonderful as are the therapy people. The food is great! Overall a great experience!

Visited a friend here who's doing some rehab after surgery…read more Very nice place seems comfortable. She enjoys the food and staff. Even has a salon for patients. Night I was there they showed a movie and had popcorn and root beer floats. Considered a skilled nursing/rehab facility. Hope she gets out soon!

I called them about future care for a relative. they were…read morepleasant and knowledgeable and answered my many questions. When the time comes I will 100% use them.

Be very careful if you hire this company. Their employee stole over $10,000 in cash and jewelry…read morefrom us. Be sure and lock up all your valuables. The company did fire the employee but I never got any of my jewelry or cash back. They did not file a claim with their insurance company to reimburse me.

This is the 2nd time my mom has been in this facility after a 2nd amputation & if she needed to be…read moresent to a skilled nursing/rehab facility again in the future, I'd want her to be sent back here to Wingfield. Is it perfect, no, but if there's any issues that arise, they get addressed. Christy is a God send! She has addressed all of my concerns every step of the way. My mom's laundry was becoming an issue but Christy & CeCe were on top of getting it under control, thankfully! I do recommend labeling your family member's clothing before being laundered. ALL of the therapists are awesome! Andrea, Grace & Carmella are absolutely wonderful! They genuinely care about their patients/residents. Without getting into specifics, Alisia the wound care nurse is friggin' great! Nurses Yessica & Avey (sp?), as well as CNAs CeCe & Sarah are fantastic to my mom! My mom thrives here! She's social again & has the desire to push herself again because of the care she's been getting. That's all that matters to me.

This place is awful, my poor grandfather they will not clean up when asked. They pretend or do not…read moreunderstand,. My dad repeatedly had to ask them. They left the floor dirty . The place is dirty and clearly no one actually cares clearly. Its very sad. If my family wasn't constantly fighting for him he would get zero care. I feel bad for anyone who may not have someone there fighting for them. This place clearly needs to be reported

Never thought I'd be writing a review for an Inpatient Rehabilitation Facility. Never thought I'd…read morecrash my motorcycle on black ice and shatter my femur either but here I am. Will be discharged today after a 7 day stay. As a RN for decades, the quality of care and expertise here is 5 star. The CNAs were all wonderful. Joema, Rita and Terry stood out as did Leo. Joma is the kindest, most compassionate and funny CNA I've ever encountered. Her patience and concern for all the patients is laudatory. Amazing woman she is. My Physical Therapist Jordan and my Occupational Therapist Bethany are incredibly skilled and compassionate. They pushed me through the pain with tenderness. I can't say enough how talented the entire therapy team is. The RNs were also great with one exception. Tiffany got me through some tough days and Cyrene were compassionate caregivers I was fortunate enough to have. Dr. Williams and Dr. Su were skilled and attentive. They both have exceptional knowledge and bedside manners. Dietary must receive a shout out for good food, menu planning and Nadine and Serena who delivered my chicken broth and saltines were a pleasure and a bright spot. Only negative was a male night shift RN that made me feel like a burden, that my needs didn't matter and I should understand how busy he is. He should not work here. I've hired and trained dozens of RNs and this wasn't just a bad night - he lacks care and empathy and goes through the motions. Renown Rehabilitation Hospital is where you want to be when you need inpatient rehab. I'm forever grateful. Amazing group of skilled professionals with a handful of angels sprinkled in. Thank you so very much for getting me back on my feet. You guys have been amazing.

As expected, the stay here was a mixed bag of GREAT with enough disappointments to make it a 3 out…read moreof 5. I was transferred from the hospital to rehab after a big medical event. Doctors: 9/10 Dr Williams was friendly and knowledgeable. Dr. Saenz had a great vibe. Nurses: 5/10 Ugh, I can say that Rita CNA, Carlos RN, and Karen Charge Nurse were the highlights. I had very limited sleep due to overly intrusive nurse and lab visits all night long and the loud locker room uproar at the nurse's station at EVERY shift change. I know the difference in making rounds and telling stories about home, parties, relationships, being late, etc. Sleep in essential when you are trying to recover and have enough energy for 5-6 sessions of therapy each day. Only about half of the staff update the nurse board in your room at shift change and the bad ones never do. Food: 7/10, they make an effort to let you select from the menu sometimes. Most of the food was decent and they do make an effort. Like most hospital food it is as bland as anything. There was a ham like substance that barely looked like ham and was so over cooked that it seemed more like like a wet rice cake. Therapy: 0 or 9/10 Depending on the luck of the draw when it comes to staff. A grueling schedule, that was worth it in the long run. A few people stand out for good reasons: Kate, (Employee of the Month Status), Conner, Chris, Shaun, Debbie were all engaging and motivational. I found these people to be tough (at my request) and cheered on each of my successes. There were other experiences that fell short and others that were in appropriate. I have removed the names 1. for better karma and 2. Renown should deal with these issues and I am sure these people act out with other vulnerable patients. Only a few of the therapist wipe down items after use. Spread of germs and illness is likely. the rooms and gym all seem a bit crusty for a "hospital." Discharge process.2/10. I had to find my discharge was only a few days away be searching in "MyChart." I was told my meeting to decide my date was later in the day. I anxiously awaited someone from the meeting to update me on my discharge as I had my own arrangements to make at home. No one came at all. Finally the next day a case worker stopped by to confirm the next day departure. The next morning a doctor and 2 nurses came to my room to ask me about my discharge and what time I was leaving. I told them all that it was for the staff to tell me, and that I was ready when they were. If I had not called Preferred Home Healthcare almost a dozen times, I feel that would still be there. (similar to my last discharge from Renown) Ugh.

Left my mother in her own feces&urine for 2+ hours ON AN FRESH SURGICAL WOUND (spine) , she was…read morereliant on assistance to get to and from the restroom. She was there five days and caught pneumonia and the flu. Rosewood, it was your responsibility to recognize the red flags and treat. Anyone reading this - I have this understanding nurses are dosing patients in excess let's say for an "easier shift" and taking norcos themselves.. seen it first hand. Rosewood did not act as she was declining day by day, I called to have her transported back to her hospital. Blame in on under staffing, regardless, if you do not have adequate staff you do not take on more patients. PERIOD.. This is all about money. Please be aware, wake up& educate yourselves on how our modern medical system operates. I was told by a specialist at the hospital that it would've been life threatening had I not called her out of that hell hole. She is now on a LIFELONG antibiotic as a result. Point blank YOU LEFT MY BEST FRIEND TO DIE. Rosewood, you're a fu***** disgrace. My mother had her advocate, many are left without one and I will strive to be theirs too. Unacceptable and heinous. Sayonara

Care Quality is poor They had to pay money back to the…read morestate for double billing Medicare