Excellent facility, knowledgeable staff and the food is exceptional I loved living here read more

Premier Residences of Reno staff is helpful, friendly and awesome! They go above and beyond for their residents.

When the facility was Five Star it was wonderful. New ownership has changed the vibe and staff lately. They have increased the price despite our original contract. Mom was fairly happy with all the activities offered and gardens. Shuttle outings were fun. She enjoyed the movie theater and Church services on site,thanks to the Bishop living there. There was onsite physical therapy then they shut it down. Assisted living is where people go when things start changing. We found a few attentive staff but many dont take time nor have skills to assess Mom. The head nurse had an attitude with our family and so bad that she ignored an order to decrease a medication that ultimately caused Mom to have a massive stroke. She also held Moms discharge from the hospital to return on hospice to her apartment. We chose care companies that had been there since Premier does not offer skilled nursing, yet said it had to be approved through Administration. She was ready to return home and held discharge 4 extra days. We brought Mom to our home instead and they are still charging us for a 30 day notice. Be cautious and watch your loved ones for changes in any of these facilities. Toward the end Mom said the food was not good and people were mean. We enjoyed the time we had til the last few months. Assisted living is not what you may think- read more

Moving my very independent 94 year old father to be closer to family here in Reno I thought was going to be very difficult. From the first exploratory visit to Premier Residences of Reno to now was made so incredibly easy and stress free. Jerry Johnson basically held my hand during the entire process, from providing an apartment that would fit my father's needs perfectly to answering my numerous questions. His turn around time was quick and always accurate. Communication has always been key for me and Jerry's communication I feel always goes above and beyond. The entire staff is incredibly friendly and always willing to help and call my father by name. The wait staff at the restaurant have been so friendly and always have smiles when greeting us. The food is very tasty and a wonderful variety. My father is thrilled with the daily fitness classes and the other activities they have to offer. All in all we cannot be more thrilled that we choose Premier Residences of Reno to start his "new" life here in Reno. read more

What I love about this facility is the big, open air environment. The common areas have plenty of large sofas to lounge on, high ceilings, picturesque windows so that residents don't feel claustrophobic. The staff are incredibly friendly and caring. I love the diversity of the staff as well (they range from college students to baby boomers, with people employed from all over the world). I feel like my mother is in a safe and supportive environment. The food is very good, and I especially appreciate the dinner buffets due to their wide variety of food options. Because my mother has difficulty reading menus, the buffet was the deciding factor for me. The grounds are beautifully landscaped and she loves getting her walks in without leaving a safe and secure perimeter. read more

Overall ok. The D rating from Health and Human Services along with the 25 page report was super concerning. Quality of the interior is average with parts of ceiling coming down and ragged carpet. Front desk support is not supportive. Food is not bad though and some of the key staff, specifically the bar and restaurant are super nice and have a great attention to detail. read more

Moved loved one to a more supportive environment. She needed to move from independent to assisted but we did not investigate moving to assisted here because of our concerns about poor food, lack of engagement and high staff turnover. read more

When I walked into Five Star Residences, I knew it would be the perfect place for my mom. The lobby has vaulted ceilings with wood beams and a wide-open feel. To the right, above the welcome desk, I could see a book-lined room with comfortable reading chairs and to my left...a coffee bar. The staff at the welcome desk is cheerful and helpful...Debbie is a joy anytime I come by. Celia made the process of moving in simple and easy. As I walked around the facility, I noticed the smiles on the faces of the residences. We toured during "happy hour" in the piano lounge and I was struck by all the conversations and interactions of the residences. This was not a place that housing a group of tired, lonely, people. The piano bar, we later learned, serves some of the best fish and chips I have ever tasted! The formal dining room also has an amazing menu and will deliver a tray to the residences room if requested. My mom's apartment is bright and has pleanty of room. She has a beautiful balcony where she can garden and the perfect size kitchen if she wants to cook for herself. The apartment is cleaned once a week which also simplifys things. The thing that sold the rest of our family was that we can call anytime, day or night, if we can't get hold of her and a staff member will set our minds at ease. If you are looking for a great place to call home as a senior, I highly recommend Five Star Premier Residences. read more

Moving Mom into Five Star Premier Residences of Reno was The. Best. Decision. Ever! After my father passed away, my parents home in Gardnerville seemed too isolated for mom, especially since I lived an hour away in Reno. She was ready to downsize and wanted to live closer to me, so we visited almost every Senior Living Community in the Reno/Sparks area to see which she liked the best. After a few respite stays, and one false-start with a new facility on the south end of town, mom ended up picking Five Star. We both feel she picked the Diamond out of the bunch. So much we love about this place ... where do I begin...? I think I'll start with Mom's own words about the shuttle and limo drivers: "The drivers are excellent! Careful, courteous, personable, helpful and friendly. They always lift your groceries on and off the bus, and they put them in your basket or walker for you." [There are wheelable grocery baskets at each entrance for residents to borrow.] Mom went on ... "Even with a bus full of residents going to different locations, the drivers are amazing at figuring out how to get each person where they need to go with the least amount of time sitting on the bus. Also, they ask how long you want to be at your stop so you're not waiting long to be picked up when you are done." Mom takes the bus everywhere: - grocery store, - mall - doctor's appointments - day trips to Tahoe & neighborhood tours - Farmers Markets (which they added after she suggested it) - special events such as live plays - luncheons with her Red Hatter group - and so much more. The bus is a key element for mom to maintain her independence since giving up driving, which is HUGE for her morale and outlook on life. Now we'll get into my favorite things about Five Star: THE STAFF For me, Five Star is head-and-shoulders above the rest because of their staff. From Ceci in Sales, to Rudy in the Dining Room (mom RAVES about Rudy), to Nannette in Assisted Living, Jerry at the Front Office, Wei in Accounting, ALL the folks in the Physical Therapy Center, plus so many others ... everyone does their job well, really seems to enjoy what they do, and knows the residents by name. While you may find this at other facilities as well, it's the sheer number of staff and low turnover that really makes Five Star a standout. I think they have something like 200 people on staff, which I was told is more than at any of the other Senior Communities in Reno. Many of the key staff have been there for over 10 years. It's also impressive to see a strong staff and management presence even on weekends and holidays. DINING The Dining Room is open from 7:00am to 7:00pm, so mom can get meals on her schedule, not a facility's schedule. Plus, the menu is full of options that can be personalized and customized, along with daily specials. You can also get food at the bar (which has quite a lively happy-hour scene), and mom loves the Corner Café in the lobby where she can grab a quick salad, sandwich or soup, as well as pick up grocery essentials, such as small cartons of milk, water bottles, soda, tea, coffee, fruit and more. Included in each resident's rent is a $600 monthly credit towards meals, and in the 2 1/2 years since mom's lived there, she hasn't come remotely close to using all $600 in any given month. She also gets to cook in her room, as each apartment has a full-size refrigerator, microwave, and an electric oven and stove. They also have special event buffets around different holidays, or just for fun - where family and friends are invited to come join the party. And the lobby and dining room are always decorated and festive for every major holiday. PHYSICAL THERAPY CENTER Another big plus is Five Star has an onsite Physical Therapy gym, with PT, OT and even Speech Therapy. Almost every senior can benefit from these therapies, and I've seen mom's health, wellbeing and physical stability improve measurably in their care. SAFETY The safety measures Five Star has in place give me immense peace of mind, without seeming overly intrusive to mom. Each resident is given an emergency button to wear, there are safety bars and pull cords in the bathroom, there are motion sensors in each room to alert if no movement has happened inside, and if you haven't checked-in by 9:00am, the Front Desk will call to make sure you are ok. (A few times my mom didn't realize her phone was off the hook, so I called the Front Desk and they were kind enough to send someone up to mom's room to make sure she was ok, and to tell her to call me back.) Those are just some of the MANY reasons my mom and I love Five Star Premier Residences of Reno. The best part is that Mom feels she's found a home and is part of a community. Bottom line: I couldn't really ask for anything more than that. (Anyone who has specific questions, feel free to message me.) read more

I have had the pleasure of working at Five Star Premier Residences of Reno for over 13 years. As the Director of Resident Care, I help all of our Independent Living residents (and their families) to navigate any issues they may need help with, learn our local community resources and much more. In my position I get to personally know all of our many residents and their family members. We do take pride in the feeling of becoming what feels like a big extended family. I think that's why we have such happy residents and so many engaged, long-term team members. It's a great environment and just feels like home to us all. read more

Premier Residences - Shining brightly for over 30 years! - Retirement Homes Near Me - Reno, Nevada

I will a become resident of 5 Star Premier as of tomorrow. The sales staff was extremely helpful in helping me choose Asst Living, as I am moving there from a two months stay in rehab facility. They took pictures of available apartment, so I could see how it would accommodate my needs. I was also given a virtual tour around facility, which is very beautiful. I will look forward to enjoying the coffee and piano bar when they reopen. The surrounding grounds Ioooq are lovely. Paths and sitting areas are ample. I can hardy wait till tomorrow. By: an excited and anxious new resident read more

My gramma moved in here about six months ago from another retirement community in Sacramento. When she moved in, the building was undergoing a renovation, which just completed today. I have visited throughout the renovation, and today they had their Grand Re-Opening. The transformation is really amazing! I have only seen her apartment, so I don't know what all of the options are, but she has a one bedroom apartment, compared to the studio she had at her previous residence. It has a full kitchen, a good sized living room, a large bathroom with a walk-in shower, and a large bedroom. She's on the ground floor, so she has a nice patio that opens out to a larger grassy area complete with a small putting range. The facilities are unbelievable. There is a nice gym, a salon where she can have her hair and nails done, a large library, and several common areas with puzzles, pool tables, and other activities. As part of the renovation, a good size movie theater was just added, a private dining room that the residents may reserve to host dinners and/or parties, a bar with flat screen TVs, and a cafe stocked by Reno Provisions and Hub Coffee Roasters. The staff members are all incredibly friendly. Everyone knew my gramma's name within the first week she was living there, and everyone addressed her by name, making small talk and making sure she had everything she needed. I have dined in the dining room, and the servers are also very friendly and helpful. There is a calendar of activites which is completely full every day of the week - movies, exercise, musical performances, shopping trips, church, scenic drives, a daily happy hour at the wine bar, etc. I spoke to several of the residents at the Grand Re-Opening, and they all spoke very highly of their time there, and how happy they were to live there. Plus, my gramma seems very happy living there, which is the most important part. read more

See all

My mom has lived at Five Star Premier Residences of Reno since July 2018 and I've visited many times since then (pre-covid of course). Everyone is very nice and it's comforting to know they are taking all the precautions they can during this horrible pandemic. My mom was able to conveniently get vaccinated in the comfort of the facility as well! Patrick and the staff have done an outstanding job in making this a safe and fun place to live. read more

I'd like to take a moment to express my gratitude for everyone that works at Five Star Premier Residence. My Mother lived there for over 8 years. First in a lovely 2 bedroom apt. then moved her to the assisted living down stairs for the last year of her life. I found the staff to be extremely friendly, kind and helpful. She made many friends during her last years at Five Star and called it her HOME. Fondly, Nancy McMurchie read more

When my mother decided it was time to give up her residence of fifty years, we looked into a number of senior resident community options in the Reno/Sparks area. While all the communities we looked at were nice, we decided upon Five Star Premier Residences of Reno for a variety of reasons. The facility itself is well designed and nicely maintained, and its location near amenities is convenient. The feel is classy but not pretentious. The staff members we worked with (Katherine, Lisa and Ceci) were very helpful, professional and responsive. My mother moved in to her apartment in Assisted Living a few weeks ago. The apartment is very nice and the staff has been very helpful in helping my mother adapt to her new living environment. Transitions like moving out of one's longtime home are not easy for either the person moving or the family. The folks at Five Star have helped make a challenging time easier. Our experience thus far has been nothing but positive; we are all looking forward to mom enjoying this next phase of her life in a community as nice as Five Star. read more

It's a nice place but they have excess staff wandering around and a little bit too snoopy. Food is good. Parking is tight. read more

Five Star Premier Residences of Reno is an absolute God-Send for my 92 year-old mother as well as my family. Terrific caring staff looks in on EVERY resident EVERY morning without fail. Every staff member is instructed to know the first and last name of every resident; giving a sense of respect so necessary to the elderly.They have an on-sight exercise room and salon. They offer every kind of transportation ranging from van to limousine. The food is outstanding! Even the Chef is 5 Star!! Further, 5 Star offers all kinds of activities for our parents ranging from bean bag baseball to regular informal gatherings on every floor. Live musical performances weekly. Immediate personal service for computers, light fixtures and any other little problem that can arise in day-to-day living. With my mother safely ensconced in 5 Star, I no longer receive telephone calls regarding my mother falling and hurting herself. She eats regularly, which she was not doing on her own. No longer isolated and alone, my mother has developed new friendships; lovely men and women. Angels in the same camp. If ever there were a blessing for the aged and infirm, 5 Star is that blessing. You can trust your parents to live out their days happily and impeccably cared for at 5 Star. Contact me anytime for further happy and heart-easing information to share. read more

We often gladly work with 5-Star to help Seniors make the Transition to the loving community they have created. We have found the staff warm and welcoming to the new clients we help move in. Led by Ceci, we know that the residents are very well cared for and loved. The residents love to be there as well enjoying a nurturing, extended family environment there. The facility is beautiful, the food great, and the many services/activities rewarding and fun. read more

With the current social-distancing guidelines, our family had to modify a long-planned get-together and celebration by hosting a virtual event. My concern was including my 91 year old dad, who was looking forward to this event probably more than any other family member. I contacted the Reno management at Five Star, and within no time, they set up a "virtual gathering" for him so he was included in our celebration. He was so happy; it was heartwarming. Our gratitude for the "can-do" attitude of the Five Star Staff - they even checked in on him during the celebration to make sure everything was still working for him. It's the little things that make the biggest difference. Thank you, Five Star Reno Team! read more

We recently moved my Grandfather into the five star facility and we have been thoroughly overwhelmed by the experience! First of all the property is beautiful and thoughtfully designed to encourage social interaction. The piano lounge, the coffee bar, the dining room, auditorium and numerous sitting areas all create a friendly environment which the residents occupy with interactive energy and warmth. The amenities, activities and food are all first class. I have never seen a more well kept retirement community. But honestly these are all things that can be developed with the right budget. What cannot is the incredible staff. These people are amazing! I have rarely seen any organization run so consistently with such a passion of purpose. Each team member we have interacted with has shown excitement and a genuine pleasure to serve. It is wonderful. Ceci and Lisa were wonderful hosts and made us feel like our grandfather was welcome and safe in his new home. They were one of the primary reasons we selected five star. Jerry and Patrick have done an excellent job administratively to help us facilitate a smooth transition. Debbie at the front desk always greets us with a smile and is constantly looking out for the residents. Troy is constantly creating new and exciting activities which captivate the residents. Karen in the dining room has done a tremendous job empowering her staff, and her whole team of servers have been nothing short of extraordinary. Overall we could not be more pleased with five star. During a difficult transition period for our family and grandfather, five star has breathed new life into him. Their warmth and the lifestyle they facilitate have filled him with joy, and he is now looking forward to many more years to come. Thank you five star, we could not more highly endorse your community. read more

My Mother-in-Law moved in to Five Star Premier Residences a couple of years ago. She absolutely loves it! So do we, the family. There are always activities going on and she found a love for color pen art. She is one of the best at bean bag toss and looks forward to the ice cream socials and all the other fun things planned out at the Residence. I enjoy attending the family and friends events too. Such a wonderful happy atmosphere every time I visit. Ceci is amazing. She is one of the most positive and friendly professionals I know. The food is great too! read more

Five Star and Ceci are terrific! We can't say enough good things. My husband and I focus our real estate business in assisting Seniors downsize from their current residence into their next home. In addition we host monthly seminars on the different services available to Seniors in our community. We have had Ceci from Five Star on our seminar panel several times talking about Independent and Assisted Senior Living. Ceci does not sell Five Star...instead she talks about what is important for the Senior. What are their needs and is Five Star a good fit for them. Five Star is a beautiful community. Our clients, who have moved in, have been very happy there. My best recommendation is to go visit and see for yourself. Does it feel good to you? read more

First I want to start by saying the facility is very nice. The apartments and community areas are very attractive. They have pretty good food in a restaurant type setting and there are many activities available. Parking can be difficult as there are not many guest spots and the spots assigned to the residents are extremely narrow making it difficult for a person who needs to use a walker or other assistance device to get into their vehicle. I would also like to say that most of the staff is great. Most of the staff treat the residents with respect and do not talk down or condescend to them. Unfortunately like any where else there are always exceptions. The reason I am giving five star, a 2 star rating is that twice, both times in the evening, I have requested help from the front desk for my friend and they were either extremely slow or unable to offer basic assistance. The first time my friend was feeling faint so I went down to the front desk to ask if someone could come up and take her blood pressure. I was told that as she was in independent living they were sorry but that was not a service they could perform. I was shocked that at a senior facility where the residents are by definition seniors they didn't have anyone on staff who was qualified to take a simple blood pressure reading. For nearly $5000 a month you would think they would have someone on staff capable of the task. The second bad experience also happened in the evening. My home is extremely close to five star so when my friend called me to say she had fallen and could I come over since she was having a problem getting up, (she didn't feel like she was seriously injured but at nearly 90 you can't be to careful) I was there in less than 5 min. When I got to her door I realized that it was locked so I quickly used the hall phone to call the front desk and tell them my friend had fallen and I needed someone to come up immediately with a key as she was on the floor. I waited over 5 minutes for someone to bring the keys and then my husband went down to the front desk to find out what was taking so long. When he got down there the receptionist was still at the desk. Apparently the other person was on break and she was waiting for someone to come take over the desk before she came up. I couldn't believe it. A nearly 90 year old person is locked in their apartment in who knew what condition laying on the floor and she was waiting for someone to come take over the front desk before she brought a key. Again for nearly $5000 a month you would think they would have someone available to respond in a timely manner to what could have been a life threatening emergency. When she finally got to the room the first thing she did was tell my husband he couldn't come in. I think she would have attempted to ban me from the apartment also but that wasn't happening. We entered found my friend on the floor but not seriously injured. She immediately started berating my friend for having taken off her call button to take a shower and not having it on at all times. She was correct that my friend should have been wearing her call button but in my opinion with an elderly person on the floor it was not the appropriate time for a lecture. I called 911 and the paramedics arrived to the apartment quicker than she had arrived from the front desk. After the paramedics left she continued going on about the emergency alert button. Then and this I also found amazing she told us that if my friend had pushed her emergency button she would have only waited 5 minutes for a relief person and if someone couldn't get there in that amount of time she would have after 5 minutes locked the front door and came up to see what was wrong. Does anyone else think that waiting 5 minutes when someone has pushed an emergency alert button makes sense. If a person feels they are in enough peril that they need to push an emergency alert button the situation should be treated as an emergency. Enough said. I will say that I find these policies concerning and I will be talking to my friends family about the situation. Bean bag games and shuttle drivers are all well and good but if their policy isn't to respond in a timely manner to possibly life threatening situations or to have a person on staff capable of taking a blood pressure reading then in my opinion they are really nothing more than an over priced apartment. read more

My dad moved into Five Star Premier Residences of Reno a year and a half ago, and even/especially as his Parkinson's progresses, it has been a perfect place for him. So good in fact, that when my 98 year old mother-in-law needed to leave the family home and move into assisted living this January, Ceci at Five Star was our first call. Especially during this time of Covid-19, my wife and I have real peace of mind that both our parents are in the best and safest place they could possibly be. read more

Wonderful staff, excellent food, and an overall great place! We hear from multiple residents how great of a place it is to live. We love to refer to 5 Star as one of the best communities in town to live. read more

My father-in-law is a resident at Five Star and we are sure it has added years to his life! Prior to moving to Five Star, he lived alone in a small, mountain community in California in a 3-bedroom house. He had a lovely view of pine trees, and we were very touched when Ceci found a special room for him with a view of pine trees so he would feel at home. He has blossomed during the 3 years he's lived here. He plays on the bean bag baseball team, attends the morning exercise class and participates in mass on site on Sunday mornings. He's made new friends and reconnected with old ones from his past life in Reno. We are impressed with the restaurant, coffee shop and bar and always enjoy an opportunity to join him for dinner or lunch. One of the things that sold us on Five Star was that residents can eat at any time during the day at one or more venues, rather than having to eat at a scheduled time in a single dining room. The staff is wonderful! Many of them have worked here for years and are truly committed to the health, well-being and happiness of the residents. He has used and been pleased with the transportation services offered. It's a comfort to know that's available when we can't take him to an appointment or errand. It's also comforting that they all know his routine and if he's missing, we get a call either from a resident or staff. read more

When my cousin passed away, after an extended illness, it became necessary to move her widower to Senior Living due to his mobility issues and social isolation. Five Star was the answer to our prayer. The property is very well maintained. The apt chosen for him worked well with the furnishings he wanted to take with him. The balcony on his unit has been the incentive to get him outdoors a bit more. Maintenance - Mary and Francisco were great in hanging his pictures in the apt where he wanted them. He has housekeeping once a week. All day dining. Piano Lounge for Happy Hour. A "starbucks" like coffee stop. So many activities at all different levels. Transportation. The Admin Staff has been very gracious and helpful, especially Ceci Martin who has walked this journey with us every step of the way. Would highly recommend calling Ceci (775-829-1050) for details on this property to see if a fit for your loved one. It truly has been a fit for ours. read more

I am so impressed by the lovely homelike atmosphere of this community. Staff is very very friendly. Food is delicious. Perfect for my father. I will be happy to move in someday read more