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    Bronson Self Storage

    5.0 (1 review)
    Closed 6:00 am - 11:00 pm
    Updated 3 months ago

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    8 years ago

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    2 College Brothers Moving and Storage - Gainesville - Movers in the home, putting on a smile

    2 College Brothers Moving and Storage - Gainesville

    (42 reviews)

    I was put off by the attitude of the one mover, they sent three. He was the one in charge. He for…read moresure knew what he was doing with moving things and had to direct the other two. It was just incredibly stressful and I could not wait for them to be gone. I'm older. I used to be able to do things on my own and I can't anymore. Letting people into your home and handling your personal things is stressful in itself. I felt the leader was disrespectful and made fun of me being older. I'm not sure why that's ok in today's society but it seems so. He made constant noises and when he called for me to ask a question it was in a high pitched weird voice, sort of imitating a cat. I did at one point tell him I was not sure if I should be offended by his high pitched woman voice imitation- trying to give him notice to stop. He did not. It did seem as his two helpers were made a little uncomfortable by it also. They moved my stuff, thought it was made more stressful than it needed to be, and I probably won't use them again. The person I spoke to on the phone was polite - too bad he didn't do the move.

    Extremely disappointed with customer service. I had booked a move for July 31st but had to cancel…read moreit because of a family emergency. I called MULTIPLE TIMES throughout MULTIPLE DAYS. Now, I checked the hours and thought "well, maybe the hours have changed due to COVID, so I'll call later in the day to see if they'll pick up." They didn't. The first few times I called, no one answered and I tried to leave a voicemail. Mailbox was full. Understandable. I call the next morning, no one picks up, and I was able to leave a voicemail. Sounds to me like they emptied the mailbox which was great. I wait two days, and no one calls me back. I call several more times, and leave another voicemail. I WAIT TWO MORE DAYS, AND NO ONE PICKED UP. In my voicemail, I also wanted to ask if the $100 I deposited was refundable because when you book a move, you need to put a $100 to secure your booking. So, I got fed up of waiting to call the next day and sent an email asking to cancel my move and ask if I could be refunded. I wake up this morning to an email, an AUTOMATED EMAIL, that my move was canceled. Okay, that's good. My original objective was done. However, the fact that no one wanted to answer my simple question of a refund was already making me angry. I called this morning twice to ask about the refund. And again, it went straight to voicemail. The first few times I called, I figured it was because of COVID and I'd been lenient. But now that it's been over a week, I'm done being patient. Had someone picked up to tell me they're understaffed or even mentioned it in the voicemail, I would've understood. 1) ALL of my calls were ignored and NO ONE thought to call me back even AFTER I left two voicemails 2) They clearly didn't care when I voiced my concerns in an email that I simply wanted answers for a refund and a cancellation. Cancellation was done but I guess they figured it would be easier to just cancel the move without having to deal with a paying customer. 3) I had heard great things about this moving company and saw so many great reviews about their services. This was a huge let down. Customer service is a big part of what makes someone want to pay for your services. Next time, when I move, I think I'll just stick to moving furniture myself.

    Rocco's Moving - Rocco's moving team is the best!

    Rocco's Moving

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    LaVilla

    I just to give a big shout out to Gary for being professional an on time. I was really frustrated…read morewith putting a few pieces of furniture together so I instantly went to Groupon to see who I could find to help me,well with me being so frustrated I didn't realize it was like after 7pm when calling but, Gary called me right back an really eased my anxiety by telling me that he take care of me.. he did just that. He came he when he said he would an did exactly what he said he would do in a courteous an professional way. I also got a really awesome estimate to get my furniture moved from Clearwater to Jacksonville. Gary is really great an I look forward to working with him an his whole team. I will never use anyone else..Great prices,great service,why go anywhere else!! Thank you Gary!!!

    !!!!!!WARNING!!!!!!! DO NOT MOVE WITH THEM!!!! this is the most unprofessional company i have ever…read moredealt with !!!! i ignored the only one star on here because of all the great reviews no she was right !!!!! not only did these ppl reschedule my moving time the day of 3 times and tried to blame it on a customer which is also very unprofessional!!!!! you showed up 4hrs and 30 mins late from the last time we rescheduled for the day of ! i decided to move the day before my birthday and you arrive at 7:45pm that night and when the original time was 9am-12pm! after me and my family got tired of waiting for y'all sorry behinds we moved out what we could which was half in 3 cars there and back ! i was provided with a quote of $300 on the phone then when they showed up at night they came in and whispered to my mother they weren't going to move me and instead of $300 it's $700 for a one bedroom apartment !!!!! didn't even have the balls to tell the person who paid you !!!! DO NOT MOVE WITH THESE PPL THEY ARE SMALL MEN THAT LOOK LIKE THEY CAN BARELY LIFT A DRESSER ! DIDNT BOTHER TO GET OUT THE TRAILER THEY CAME IN TO WORK OR BRING A DOLLY! IVE LEARNED MY LESSON SO TAKE HEED TO THIS WARNING AND NOT BE LIKE ME LOOKING FOR A DEAL OFF GROUPON! EVERYBODY IS GOING TO HEAR ABOUT THIS BS! ZERO STARS !!!!!!!!!NOT REAL MOVERS !!!!SCAM !!!!!

    Bronson Self Storage - selfstorage - Updated May 2026

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