On July 5 2025 I was overcharged while paying on line. It is now August 18 2025 and after a couple…read morevisits to the office on Garrett Rd. Still no one has contacted me to refund my money. As easy as it would seem to do still the manager who told me that she would look into the matter still hasn't contacted me. I see that your ratings have zero stars. I understand! ​

Sylvia the General Manager of Ticon Properties is probably the most difficult person to work with…read moreI've dealt with and is the reason I decided not to renew my lease. Sylvia's son Carson is currently the Property Manager at Audubon Lake but I Have found his demeanor quite binary and not very interested, this of course effects how residents are treated and it stinks because they don't really enforce the "pick up after your pet" mantra. so I moved. yes the prices are good but it takes forever to get a maintenance order done, and you have the other problems which they won't seem to address!

Before signing ANYTHING with this company you have the right to know their definition of 'excellent…read moreservice'. Your agency agreement is with Long and Foster, the parent company, not the agent representing you. I was told by a Senior VP that I received an 'excellent' service where my agent was (unbeknownst to me) on provisional status and allowed to represent me without supervision. I was 'required' to sign a 6% agency agreement and if I didn't, Fonville/L&f could not submit my offer. I was not allowed to see the property disclosure statement until I signed this 6% agreement, and when I asked if there was anything I should know, my agent remained silent. (The home's defects were removed from the property disclosure, which she was well aware of). Finally, after making my offer, my agent altered my '10% down payment' to show '80% lvt', thus creating forgery in my name. This review will be up until they employ means to remove it, which is their response to factual reviews.

I can't stress enough~ how amazing DEBRA WYNNE is to work with!!!…read more Here is the story... I am an overly attached (ok - hovering) mom of a wonderful 25-year-old daughter. Last year my daughter decided she was ready to purchase her first home. She met Debra, and being the invasive over-protecting mom I am, I had to meet Debra too. My daughter has been working since the age of 16 and is not going to be Debra's biggest sale of the year... quite the contrary. I am positive she may be one of the smallest commissions. But at no point was Debra dismissive or pushy or anything short of exceptional. You see, 2 months into this, I transferred with my job to California and left my daughter to make one of the biggest life's decisions by herself. But she was not alone- Debra treated my daughter with the care that any person would want their loved ones to be treated. She educated her, she was patient with her, and she listened to what my daughter needed and wanted. My daughter needed to make every dollar count. She didn't have a lot of wiggle room. And Debra always treated her like she mattered. It took a while, because my daughter gave some tough parameters, but as a team - they did it!! My daughter got such a great place!! Great neighborhood, good distance to work and fun, within her budget, and the home just feels like it was meant to be. Because of COVID, I was able to come back and help her get settled in. And as the first few months have passed, there has not only been no buyer's remorse- there has been more and more happiness and validation that this was a great decision. We owe so much to Debra! As a mother, I have actually shed a few tears at how thankful I am to have Debra's kindness, keen knowledge and resounding integrity during this time for my daughter. Not only is Debra wonderful- but all the people in her network as well! The mortgage broker (shout out for Franco and Barb Multari) and the staff at Fonville Morisey (Janee- you rock!) all added to what a wonderful experience this has been. Would HIGHLY suggest any of their services!!!!

Simply put, Lisa is the best realtor in the state. As first time home buyers, she expertly guided…read moreus through a challenging market. She took care of us, answering all of our questions and telling us when something was a bad idea and why. She was not interested in getting us to buy the most expensive property; she truly cared about making sure we were getting a good home for a good price. We knew with Lisa that we had found our realtor for life. Trust me, Lisa is incredible, ethical, genuine, and invested. You will be lucky to have her in your life.

As first-time buyers handling everything remotely, we were initially overwhelmed--but Lisa Ellis…read morechanged that. She's incredibly knowledgeable about the local market and took the time to really understand our needs. Lisa guided us through virtual tours, answered countless questions, and helped us feel confident in our decisions. After our offer was accepted, she managed logistics around our visit for inspections, and later even coordinated plumbing and painting work post-close. Lisa is thorough, professional, and genuinely cares about her clients. We felt completely supported from beginning to end.

When we decided to move back to Durham we knew we wanted to work with an agency that had strong…read moreconnections to the local community. With that in mind, Urban Durham Realty was the obvious choice and we are so happy with them, in general, and our agent, Marcelle Thomas, in particular. It was not our first time buying a house, or buying long distance, but it was the first time buying a house in NC, with its unique real estate customs, and Marcelle walked us through it all with patience and grace. She listened carefully to what we were looking for, even as we knew that finding the full package - our unicorn house, we called it - was going to be a long shot. We came up for what we thought would be the first of several weekends house hunting and by the end of that first day had found our new home. Marcelle guided us through the offer, the contract, and the few hiccups with the out-of-state closing and was very responsive whenever we had questions and made sure to keep us up on where things stood at all times. Marcelle was an absolute delight to work and tour houses with. Highly recommended.

We've had two wonderful experiences working with Susan, both to buy and to sell. Susan's an amazing…read morerealtor - she's incredibly knowledgeable, responsive, thorough and professional AND she is deeply rooted in the Durham community. Durham is her home and her love for the community shines through in her commitment and care to her clients. Susan worked with us to to buy our house and a few years later to sell our previous house. I also recommended Susan to help my dad buy when he relocated to Durham, because she's the realtor we trust!

There should be a -star rating this crook would get it. Rented a house from him getting Maintance…read moredone in a timely matter was joke. Getting an appliance replaced is a bigger joke. When you move out he wants to charge you for the normal cleaning painting and changing locks that is part of turning it over to the next renter . He thinks it's the leaving tenants responsibility . What a jerk and crook

Real estate people who actually answer their phones! Great customer service and property managers…read morewith a personal touch. If you are seeking a property management company that is ethical, professional with lots of experience I'd highly recommend Treasured Property.

I am a bit prejudiced, but these folks ROCK! Not your father's real estate company is putting it…read moremildly; they are leading the way in incorporating technology into the business and yet have an incredible talent for personalizing the process. The client is the focus of their efforts and this comes across in many ways.

I've always enjoyed working with Go Realty agents on real estate transaction. I'm thrilled to…read morewelcome them to the neighborhood. Rob Love

Stay away from Emily Massey!…read more I rented a property from Massey for two years.Emily seemed so nice and professional at the onset, but as soon as I signed the lease things completely changed. We had an agreement about what items would be completed before I moved in (the yard was so overgrown that it unusable, for instance, and the fence was broken and moldy). It took over a YEAR of emails and calls until finally the homeowner fixed the fence himself. I ended up landscaping the yard at my own expense since I wanted to use it. I finally moved out two months ago after buying a house. I told Emily I was moving out the end of March because I had a conflict with the HOA and had to leave (I purchased a commercial vehicle that apparently wasn't allowed by renters even though the homeowners had them in their driveways). I had pleaded with Massey and the HOA to give me more time to find a house after they gave me notice in December, so was excited in January that I finally found one so soon. Emily was extremely unprofessional in the way she handled this situation, and her response to my giving 60 days notice.. she evicted me and said I had to be out by March 15th. Luckily for me Covid happened and I got an extra week, but it was a scramble to get out in time. Then Emily immediately put a lockbox on the empty house and informed me that my lease isn't up until April 30. Huh?!! Apparently she had trouble finding a renter during covid and was trying to make me pay for it. I, of course, refused. Now it's mid-May and she's still sending me bills for April rent, not returning keys (I left them in the mailbox), not taking care of the yard (seriously?), and of course late fees for not paying April rent. AND she refuses to return my deposit. Now we're getting ready to enter small claims court as soon as covid allows, which I am looking forward to. Emily Massey is the most unprofessional, unscrupulous business person in town. Stay away!!

Completely unprofessional at every level especially with Emily Massey. Do not do business with this…read morerealtor. She would not respond to my emails and avoided my phone calls about a property I was interested in. However, I am glad she ignored my calls since it gave me ample time to find her yelp page. These reviews are accurate, and I can't imagine signing with this lady. What a nightmare. Please avoid at all costs.

Buying a home is a big investment and sometimes the process can be very stressful. But if you are…read morefortunate to find a real estate agent who is not only knowledgeable of the process, but approaches the effort required as if he or she was making the investment for him or herself, that helps in alleviating the stress from the buyer. I say this because I had direct experience with real estate agent Jerry Johnson (who now owns a brokerage) when we moved into the Raleigh area nearly 5yr ago and was looking to buy our home. We were looking to find and close on a home within a month. Given the low inventory and with many buyers on the market at that time, it almost seemed improbable. But with Jerry on our side, we made it happen. With his experience and desire for success in what he does, Jerry always reminded us about the next step and what we needed to have ready while we were still working on satisfying the requirements of the current step. He wanted to be sure there was no obstacle as we navigated from one process to the next given the time constraint. We followed his direction and successfully closed on our home within a month. We are enjoying the home he helped us buy and are glad we chose him as our real estate agent. Jerry has helped many other families buy their homes and I don't expect their experiences to be anything other than very pleasant. He is a nice and trusted person to work with. So, if you are looking for an agent who will work the hardest for you and not rush you into making a quick buying decision, then Jerry is your person. Because of his success as a real estate agent, he is now operating his own real estate business. So, give him a call when you are ready to buy that home. Your experience will be just as good as mine if not better.

Jerry with Carolina Property Access was the property manager for the house we rented for 2 years…read moreand after having such a great experience working with him, we knew he was the person we wanted to help us find and purchase our 1st home. From start to finish Jerry was extremely professional, thorough and responded immediately anytime we had questions or wanted to view a home. He made the process easy and enjoyable, which was no small task in the middle of a pandemic, but he stayed on top of everything to make sure it got to the finish line. All around great person and great realtor that I would highly recommend to anyone with a rental property or looking to buy/sell. Thanks for all your hard work Jerry, we couldn't be happier with our home!

Allison was a great resource and responded quickly to all of our questions. She was very…read moreaccommodating to our schedule and helped us land a great house in a great neighborhood! Thanks Allison!

Allison was extremely helpful in our house hunt. As first time buyers, she took the time to listen…read moreto our needs and wants to help find the perfect home. Even with several disappointments along the way, she worked diligently and patiently until we finally closed. We are so appreciative of her help through the process. We are now using her to look for a rental property and feel that we are in great hands through this process as well.