Rented a 5HP front rotor tiller with drop off and return pick up service…read more GSR delivery young worker Torry delivered, return picked up and was instrumentally helpful with directional kindness for instructional use. Great service provided. I will absolutely use this customer oriented supportive business in the future. I would highly recommend GSR Rentals in Monroe WA for any and all rental needs.

I placed a rental with GSR on October 7th and paid a deposit of $571.49. On October 25th when they…read moreshould have deducted the balance of the rental they instead deducted the full amount of $1142.97 from my bank account. When I called to ask about the error I was told it must be a computer error. They say the credited me but I won't see that for 3 to 5 business days. My hubby and I are not made of money. We run a nonprofit and were throwing a party on the 26th (hence the tent rental) to support Ronald McDonald House. I am also recovering from extensive knee surgery and had a cleaning lady scheduled to come on the 25th. Due to their mistake I had to cancel the cleaning lady and a hospital bill that I had paid bounced. I understand that mistakes happen but the feel that I got from the company was they did not care. On top of this the guys that set up the tent did not anchor the walls down so they flapped everytime the wind blew. My husband ended up fixing this. All in all our experience was poor and my finances are all messed up until I get my money back. We will not be using them again. Thank you

We went into Ace rental 10 minutes before they closed needing a 40' ladder to finish a window job…read more Todd not only rented us the ladder, but stayed late to allow us to return it because we weren't going to be able to come back to Snohomish tomorrow. You just don't find this kind of customer service anymore! Ace will definitely be getting all of our rental business in the future! Thank you Todd and crew for taking such good care of us! Sincerely, Bob and Tony

Rented multiple times here and have never had any issues. Always super helpful people working. Was…read moreworried based on the other reviews but they all seem to be very old.

PNW Gem thus company has all there equipment up and running smoothly and reliable.. not to…read moremention affordable. Employee treat you like family Been using this company for over 3 years . Big job and small job they are one.of the most reliable companies around..

Alberto was so easy to work with. Easy to get a hold of and was always available with any questions…read moreI had. Definitely renting from him again.

They never send the receipt for equipment rental. I called probably 5 times and texted the guy…read morenamed Chris numerous time. Everything he would say "I will get it to you today" but he never did. After two months, he no longer answer my phone or reply to my text. And we still don't have the receipt. Not the right way to do business.

ZERO stars. STAY AWAY!! Dig it by hand if you have to!!…read more I Rented a bobcat from here and these criminals decided to steal my credit card info and use it at Walmart and other places. Walmart of all places!!! If you're gonna steal my info at least use it for something awesome. I know for fact it was them because it was the first and only time I used this specific credit card. After finding out my info was stolen I get a call from a random number who told me his car was stolen and my credit card information along with the information of 10-15 others was inside the vehicle when police found it. I contacted the other people on the paper and imagine that, everyone of those people had rented a bobcat from this place. Was told detectives were following up on all the recovered info, but financial crimes like these get limited investigative investment. Apparently the dude that was caught in the stolen car had worked at bobcat or had connections there. This place should be out of business and they should all be locked behind bars.