After passing by this hole in the wall for years I finally tried the chicken (and food) from here a number of times the past year & a half. As soon as one walks inside they are welcomed to the scent of freshly broasted chicken being cooked to order and the elegant set up where one orders. [SUMMARY AT BOTTOM OF THE REVIEW]
THE GOOD
While the main appeal of the restaurant is the chicken, there are plenty of other options to choose from: Hamburgers, Ribs, Fries, Potato Spuds, Salads, and Pies. There's also seafood options for those who are looking to get some Fish & Chips or Shrimp.
Though for those looking specifically for chicken, fear not as they offer lunch/dinner dishes that feature a breast or a couple of pieces of chicken with a side and mostly come accommodated with a bread roll for prices under $5 (except the leg lunch that is $6 - as of the posting of this review). Broaster also has Chicken "Paks" where the customer can choose a number of pieces, build their own "pak", or a set of hot wings. Family specials are similar but come with a side of coleslaw, spuds, and rolls!
Now the taste of the chicken is great because the flavor is very unique which is difficult to compare to others because of the (family) recipe that I assume has been perfected for the past 49 years (2019). The moment the chicken comes out of the kitchen it is served onto your plate and adds onto the tastiness of the chicken because it is so fresh off the press. The same goes for other cooked sides such as the spuds. The coleslaw tastes great too though I am unsure when that is made; the roll is average.
Most of the time, Service is great and not monotone (see the cons of service under). Broaster takes orders on the phone and offers pretty good hours on when they are open. Apparently Broaster also offers delivery (according to yelp) for an extra fee.
THE BAD & UGLY
Now the downfalls of Broaster are many, but lets begin with the wait time - every time I visited Broaster Chicken I timed how long it would take for myself to get my meal from the moment I received my receipt to the moment the dinner was handed/brought to me which brought me to the average of 23 minutes; given I would mainly order the mini lunch which was a leg, thigh, and coleslaw. While one can argue that it is freshness that takes that long, the wait it still pretty long to wait for 2 pieces. The other thing is that these pieces are not that big to begin with - there is a big difference when comparing it to other chicken [pics attached for scale]. Looking at the menu can be a chore as well because the digital screen that is places behind the counter/register (probably 7 to 10 feet away) has the text so small even someone like myself who wears an up to date prescription of glasses has trouble making out what is on the menu; you're better off zooming in and taking a picture of it on your phone if they don't have any to-go menus available. Some people say they never finished their fries before until they came to Broaster and I can see why - the portions in general aren't big, even for the bigger meals I've had. One may need a couple of pieces to get full. Another thing is the interior is just not inviting to eat inside of - it recently got remodeled but it almost seems like it was a bit counterproductive which reversed the welcoming & somewhat (country) themed environment it once had. It's very plain, dull, and somewhat depressing if you're eating there alone (which it mostly is lonely in there) just watching the TV. It's almost as if the contractor either did a half-assed job of remodeling, dropped the project mid-way, or just an uninspiring remodeling decision. Unless you're just going to wash your hands, don't even dare to enter the restroom because it almost seems like it's a storage for their cleaning materials.
The location that Broaster is located in can be pretty easy to miss since it blends in with everything next to it in the small strip mall; parking may be a hassle because how limited it is but it doesn't always pose a problem. Lastly, the service is hit or miss depending on who is working the day of visiting, mostly hit but also some misses. It seems like family works there (with what appear like younger teenagers at the register/serving) with the occasional pop in of other (most likely non-related) employees but it is hard to not notice how there is almost always a "help wanted" sign posted which may or may not heed signs of something deeper.
Summary:
Pros
-Tastes Great
-Prices Fairly Good/Value
-Very Fresh
-Variety of related food options
-Meals and Chicken "Paks"/bundles offered
-Offers delivery for extra fee with $10 purchase (according to Yelp)
Cons
-Extremely long wait times even for 2 pieces of Chicken
-Depressing environment
-Menu not very accessible because text is so small
-Small portions/pieces
-Location and parking can make it hard for people to access/find
-Hit or Miss Service depending on who's working the day of visit read more