I am shocked at how many of the reviewers below either think they should be given free stuff or don't understand that the manufacturer is responsible for warranty, not the store. In my experience the store staff have allways been polite and helpful, but I think if customers come in with entitled attitudes they are not being realistic. read more

Absolutely the worst service. After buying a camera and it dying 2 days later, went back to see what recourse I had. Absolutely got brushed off. Just totally ridiculous customer service in this day and age. read more

On January 26, I ordered a Canon 1Dx Mark III from Broadway Camera and went into the store to pay for it the next day. This camera costs over $10,000. It's release date was February 13, 2020. The Canon 1Dx Mark III is Canon's flagship DSLR camera and is used by professionals mainly. In a span of 3 months, I had made approximately $12,000 in purchases here. I regret supporting this store because of its poor customer service. First, they did not bother providing customer service after the sale was made on a $10,000 camera. I cannot call up Canon and seek updates from them about my order. Broadway Camera has to do that through their Canon Representative. I did call Canon, but they told me to contact Broadway Camera. February 13, 2020 came and no one bothered calling me to advise me that they did not receive my order that day when the orders came in. I personally went to Broadway Camera and someone then told me that they had received one order but it wasn't for me. Then the camera was supposed to arrive sometime in March, but apparently COVID slowed things down. In March and April, no one bothered calling or e-mailing me to provide me with updates. When I contacted Broadway Camera, they told me they had no idea when the camera was coming. They didn't really care to call the Canon Representative. Why? The sale was made. I had been waiting for this camera to commence video production, but no advance notice was provided me to to coordinate with my contractors that I am working with. This is a professional camera. They should presume that it was going to be used for commercial purposes. If they cared, they would have asked what it was for and taken notice of why it was important for me to have this camera. They didn't care. Second, they took 12 days to deliver the camera after they received it. Peter Lan, the Broadway Store Manager, e-mails me on April 29, advising me that they received the camera. He advises me that it will be shipped out as soon as possible. They would not allow me to pick up the camera because of safety reasons according to the employee shipping the camera. They finally ship it on May 5, 2020. Then they ship it through Canada Post, which has been backlogged with orders for weeks. It was supposed to be delivered the next day if normal delivery standards were met. Broadway Camera ships out a lot of orders so they would have known that there would have been substantial delay on orders. May 6, 7, and 8 goes by. No delivery. Instead, I get a notice in my mail on May 8 that I have to personally go to the post office to be ID'd and in addition, to sign for the package. On May 11 (today), it finally arrives at the post office, which is pretty much on Main and Hastings Street. So, they took 12 days to get me a camera that I could have picked up or have delivered using an alternative courier like Fedex, UPS, or PDX (local courier) by April 30, 2020. This is an additional 12 days of delay in commencing video production. Third, they put my life at risk because they're too lazy to practice best practices for contact-free delivery. I told Peter Lan by e-mail that he has effectively off-loaded the COVID risk to customers by requiring us to go to a post office to be ID'd and to sign for the package. He had claimed it was truly "safer for everyone" this way. Well, safe for you but dangerous for me. I go to the post office today. There's approximately 12 people in an area of approximately 300 square feet. People would walk by half a metre away from me because of the tight space. Grocery stores, wholesalers, and other companies have mastered contact-less delivery, but Broadway Camera just refuses to go adopt best practices. This method of delivery is easy for them, but risky for customers. Why did you require a signature? Apple has waived signature requirements for their deliveries. Best Buy hasn't required me to sign for deliveries. Why does it take 12 days for you to deliver my bloody $10,000 camera I ordered and paid for in January? Fourth, I e-mailed Peter Lan, the manager, about my frustrations and he didn't really address them. He said that he cannot control the post office pick-up locations. Well, guess where the post office locations are? Near the person's home! Doesn't take rocket science to understand that. He didn't even address that alternative couriers could have been used to have the package delivered the next day. Obviously, Broadway Camera's customer service sucks. No updates on a $10,000 camera because they're too lazy to call the Canon Rep. They're unreliable and incompetent in delivering products to you within a reasonable amount of time. The manager doesn't care about putting your life at risk. I would like to support local businesses, but Broadway Camera is a dud. Yeah, not bad if you want to quickly pick up a cheap item that they have in stock, but not a company you can build a long term relationship with. Would I go back there to purchase any more items? No. read more

Thank you for your warm welcome and hospitality from Henry W.He offer the good promotion for me.And his information was very useful. read more

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Very kind and helpful staff!! They offered lots of good advice and recommendations for my cameras.

As a pro shooting both photo and video, the knowledge and advice of the staff at the Vancouver store has been exemplary. Not only do they 'sell cameras and gear', they actually use it. And they use it on their own pro gigs. That matters. A lot of places will sell you gear based on specs and reviews. I prefer real-life experience. This is the only photography store where staff have suggested I DON'T something... that I was better off using what I had. Highly recommend Broadway Vancouver. read more

I first went to Best Buy and London Drugs to look for my first DSLR. Then I came to Broadway Camera, and the quality of service and knowledge of the store manager was unbeatable. Before making big purchases, I am someone who really needs to be convinced and reassured that I'm making the right choice. I loved that the staff members have personal, real-life photography experience and can speak from experience whether a certain camera is a fit for you or not. Because I was leaving on vacation the day after I made my purchase, the store manager spent 20+ mins going through the basic functions of the camera with me so I could be prepared for my trip, and thoroughly answered all my questions. After purchasing our DSLR, you also get free entry into their Photography 101 class - where you can bring a +1 as well! When I came back to the store a few weeks later for the class, the store manager remembered me by name and the exact camera and lens I purchased. My advice is to go into the store an give the sales staff CONTEXT of why you're looking for a camera, an idea of your level of expertise (complete beginner, etc.) WHAT you'll be using the camera for (travel? portraits?) and your priorities (ie. lightweight?) and they can recommend the right camera. I eventually came back here and bought a camera case too. Yes, I could have spent more time looking and perhaps purchased a cheaper one online but I really didn't want to spend anymore time looking or guessing. When you have expertise and excellent customer service right there in front of you - why keep looking? read more

Very very bad customer service and when we wanna return our cam the next day which is obviously within the return period, they refused it by finding all kinda of excuses. Of cos im not stupid n hv strong ground to argue with them about how i didnt break any return policy and how they hv to accept the return. They think im a new immigrant and told me fine, they will hv to sell it and refund me the money? Excuse me? Wat if they dun sell it n then no refund? Lol. What a stupid store? Of cos eventually they hv to refund me as they r being unreasonable m they know dat! So guys. Make sure u dun easily pay for anything here in case ur in same troublesome situation like me! read more

Horrible stores, they cater to chinese first and ignore everyone else. Unless you are friends of the manager. Also they do not honour warranty on some lenses from Sigma. London Drugs employees have more knowledge and are much friendlier by far. read more

I was treated so badly by the server that I walked out. The server treated me like I was stupid, and completely missed the opportunity of a sale. I had a $1000 budget to buy a DSLR camera, and I asked what they would recommend for my needs which I listed. I came in with an idea of what I wanted with a camera that I got off the Olympus website that I knew would do everything I needed for $700. I asked if there was anything else he would recommend as a comparison and this guy then pointed at a $4,000 camera and said that it was all he could recommend. Very stuck up, the guy's attitude was so nasty, I literally felt like I was a piece of dirt on his shoe, the way he looked at me. Honestly left feeling personally got at over a 5 minute conversation. I will Never ever be shopping here again. Go to Lense and Shutter in Kits, super helpful and welcoming, they are actually passionate about photography, they don't care if you know loads or nothing at all, they are just pleased that you are interested. Do not shop here unless you want bad customer service and no advice at all. read more

Solid 3.5 stars, it's always a pleasure going to specialty stores for their knowledge. Asked Sam the best compact SLR, and showed a Nikon model for $750, on sale with savings of $140; detachable back screen with WIFI even, now that's getting pics straight from there to here for Yelp, pretty handy for a prolific picture-taker like myself. Strange they accept Union Pay but not Amex, similar merchant fees and definitely not as widely accepted as AMEX in North America, but I digress. He did mention that Nikon has extra year warranty and made in Thailand, versus the Canon's made in Japan but in terms of reliability, he said both are pretty good. Just a personal thing. They've got a great selection of camera bags entirely on the far left wall as well as centre, even the smaller ones to carry 3 lenses go for $80. Lots of pockets, I dig that. read more

Peter was a fantastic help with the camera we had by charging it and explaining how to use it (May 2019). Thank you so much for your assistance - we have terrific pictures now! It was my 2nd time to Vancouver area and my sister's first and we will happily return to Vancouver and your store again. Thank you! d read more

Awesome customer service experience today at Broadway Camera that has made me want to recommend them to everyone and to thank & praise Robert for the fast, friendly help. Brought in a 1-day old D5200 with dust-on-sensor issue causing a visible blotch on photos. This is my girlfriend's first DSLR finally bought after half a year of deliberation over makes and models and comes from seriously hard-earned savings. She went from excited/overjoyed to seriously disappointed when we discovered the problem. And who wouldn't be. At first we thought it was grease on sensor (à la D600) and would require a warranty job @ Nikon. But, quickly realized it was a dust speck on the sensor after doing a mirror lockup. We tried the built-in piezo shake to clean the sensor twice, but no luck. At this point we thought to look for advice from a local shop. Checked Yelp and noticed Kerrisdale Camera had the highest rating. But Broadway Camera is closest for us and I've bought several items from there so I thought we should try it first. We're very glad we did. Upon walking in the store we were immediately greeted by a friendly, welcoming, smiling Robert (tall fellow) upon approaching the counter and we explained the issue. The immediate vibe from Robert was that he just wanted to help in whatever way possible, whether that meant trying to fix the issue himself, referring us to specialized camera cleaning service or recommending some inexpensive cleaning products. He actually did all three. Robert did a mirror lock-up, looked at the sensor, confirmed that yup, there was a large visible piece of dust on the sensor and then reached over for a large air-bulb blower and said: "Let's see if we can blow it out." Facing the camera body downwards, placing the bulb on the counter he proceeded to give the sensor a serious air-wash for about 10 seconds. Taking another look at the sensor he reported with a smile: "Yup, it's gone," and handed the camera over for us to inspect. Joy immediately returned to my girl's face. We asked to take a quick test photo and he grabbed and positioned a flat white cardboard piece for us to shoot against. He patiently waited until we got a couple test shots off and confirmed everything was great. Day: saved. Hero: Robert. In this day and age of increasing competition from online stores, physical shops have one major advantage: immediate, attentive, friendly service from knowledgeable staff. Each time I've come to Broadway Camera, that's the type of service I've experienced. read more

I was looking for a new compact camera (between a point and shoot and a dSLR) and I read some positive reviews from her about Broadway Camera so I thought I would give it a try. I was deciding between a Canon G12 and a Nikon P7100 so when I asked the salesperson, he immediately told me to get the Nikon. I felt like he knew what he was talking about and was no-nonsense about it. Around 1.5 weeks later, I found a ad for the same camera but $60 cheaper so I called them to see if they would do a price match even though it didn't say anywhere they would do it. Refunds were only good for one week and exchanges within 14 days so I thought I was already a bit iffy about it, but I was going to give it a try anyways. Luckily, they did the price match and I'm very impressed with their service! The guys who helped me were Carven and Peter in case you would like to experience their awesome customer service! read more

You'll find Leica M cameras, lots of professional quality tripods, and Canon and Nikon DSLR, lenses and accessories. It's less busy than the Richmond Lansdowne Mall location and there are more items that are in stock for this Broadway location. Most of the staff are more knowledge with cameras and lenses than most big box stores. read more

Great selection of pro and almost-pro equipment, solid after-sales support. I was missing one of the feet for my tripod 3 weeks after buying it. I expected to be charged for a replacement (especially because I didn't have my receipt), but they did me a solid by calling their warehouse and dropping one off. My tripod is as good as new. Because they have a lot of equipment on site, you can be sure I'll buy from there next time as well. read more

I first asked the competitor down the street if they could assist with a repair on a line of Godox Flash products that needed attention- without hesitation Henry's said "NO". So I walked into Broadway Camera who made an inquiry for me to see if it was possible- and I am thrilled to say that my Godox hot-shoe was repaired within a couple of days, with very little expense. The staff at Broadway Camera was courteous and informative. I am very happy with what happened with my interaction at the Broadway Store. :) read more

They have the best prices for flash cards in town. They were also the first photo shop to move to US equivalent pricing when the CD was on par and have stayed lower than prices in other shops. Good selection of products, knowledgeable Canon and Nikon staff. They have another store in Richmond so if something is not there they will bring it over from the other store overnight. read more

Good shop for cameras and accessories. Though their prices are somewhat high for their cameras. But perhaps that's the market for cameras in general. My experience was a good and quick one. Ordered a camera and later that day came by to pick it up. The guy tried to sell me a pricier camera and I said no. He respected my decision and didn't push the sale of the other camera. The sale was quick and I was in and out of the store in about ten minutes. I'm not sure if I would buy another camera from them as other companies sold out on the camera that I wanted to get. But at least this experience this time was OK. Recommended to at least consider this place as a place to shop for cameras. read more

I have been a videographer for 8 years and just left the store dissapointed. The customer service was trash. I was being force fed with opinions and negative comments of my choices in equipment. I was willing to spend well over $5k at the store and was so turned off by the terrible customer service I left. My advice would be to avoid this store at all cost! read more

after much research online, i decided to come here to buy my very first dlsr. my original plan was to buy the camera body here at broadway camera, and then get the lens over at another store - it was cheaper over there. after talking to henry (one of the guys who work here) for a bit - he knew exactly what i was planning and called me out on it. what's more amazing is that he knew exactly where i was planning on getting the lens too. so he gave me the lens at the same price i would have bought it for at the other place AND gave me another little discount just to thank me for my business... that's pretty awesome in this day and age. now that i had my camera all set up i needed other things - like a bag, memory card and other little toys hobbyists are so ridiculously fond of. henry made 2 or 3 suggestions, for each and gave me the pros and cons. what's pretty cool was that he didn't always suggest on going with the more expensive gear. at a couple of points, he actually told me "nah - you don't need that. get this one - just as good for half the price!" so i'm really happy with this place. if you're in the market for a camera or gear, definitely stop by. read more

Broadway camera has a wide selection of everything at competitive prices. You need something, you'll find it there pretty much ''for-sure''. Yes, that is a fact. I tried spending time searching at other stores, searching for certain things at those other camera places in Vancouver but it is hard to find things here, or certain things there but Broadway Camera always has everything and always has everything in stock. From cheap to expensive, from beginners to pro. Why 3 stars? I'd say why not 2. As much as there is ''stuff'' in there, enough ''stuff'' to ruin yourself, what's missing is friendly service. Every time I went, I was received with a cold shoulder. A ''are you gonna buy it or not?'' attitude. A ''yeah'' to a question that deserved an explanation. Even when you buy for 2000$ worth of ''stuff'', the service doesn't get any better. And don't think for a second that because there is 3 guys behind the counter, that they will fight to the death to come ask you if you need anything. Pet peeve? Yep. I can't stand when people are full of attitude and seem not to care if I'm not there for an easy buy and walk away within 5 minutes. I can't stand it when every question I ask seems like a burden. I understand that there's a lot of window shoppers questioning 'til the end of times and buying nothing but hey, that's not my fault now is it? I went a few times and it was enough for me to want to find my ''stuff'' elsewhere. Good thing they have a lot of ''stuff'' and the last guy that helped me there was very friendly, professional, knowledgeable, friendly, even if there seemed to be a manager overlooking at him like a hawk over a chicken, walking back and forth behind him, looking at us... I wish I remembered his name because he was the only guy that was over the ''great service'' rating, leaving all these other guys in the dust at ''decent', almost'. read more

I never write reviews and I feel compelled to warn anyone and everyone about Broadway Camera. I wish I could give a 0 star review... they're only getting 1 because yelp made me. We purchased a high end Nikon camera there a few months ago, and recently had to take the camera back for service. Broadway sent it in to Nikon, and then...crickets. Eventually, I was able to get someone to give me a contact number for Nikon directly. Suddenly, communication was completely seamless. When I went back to Broadway to pick up the camera, I was told there would be an extra 200$ charge above the price Nikon quoted (which I had in writing, because the nice Nikon guy both called and emailed me back. The same day.) Further, although the camera was sent to Nikon with a screen protector, and Broadway had NOTED THIS on their form, they said all they could do was sell me a new one - at full price. WHAT? This is essentially stealing. Broadway's comments were also that "it's hard to deal with Nikon because they're on the east coast". How is it that I have a full time job, have PAID THEM TO PROVIDE A SERVICE, and still have to be the person to go back and forth with Nikon to get everything sorted out? We have spent many thousands of dollars on cameras and equipment here over the years (which they know, it's all on file) and were still made to feel like we had no value as customers. Overall I felt that the service was atrocious. I would rather get on a plane and fly to Nikon directly than spend another cent at Broadway Camera. read more

i would so much rather give my business to a small store than support the giant corporate electronics places, like best buy and future shop. i own a small business myself and i know how hard it is to survive against the mega stores. so when i was heading to the galapagos and wanted an underwater camera, i skipped the big guys and came here. the fellow who helped me couldn't have been nicer. he was knowledgeable and super friendly, and helped me make a decision. i understood as i made the purchase that it was warrantied against defects for 1 year. on the first couple of uses, the screen and lens got condensation underneath, making it VERY hard to see what i was shooting, and often ruining the shot if it was on the lens. if an underwater camera has condensation INSIDE, it means water is getting in somewhere. i did everything i was supposed to do but the problem persisted. i figured no problem, i would go in when i got home and return it for a new one, or perhaps a different camera. i can't say i have a lot of faith in a product when it is broken out of the box. and for $300, it should be working for a long time. i was crazy busy when i got back so it took a few weeks before i made it to the store. "sorry", they said, you are MUCH too late to return it, it would have had to be within a week of the purchase. well, i explained i am not returning it because i changed my mind, i am returning it because it is defective. "well, we can send it for repair but that is it". are you kidding me??? $300 for an underwater camera and the very first trip it takes it is getting water inside somewhere and you won't take it back? that is despicable. if i sell someone a product that breaks within a few weeks, even months, i return it to the company and give them a new one, sorry for your trouble, i say. and if they want their money back, fair enough. it was defective, i understand not wanting to chance it again on the same item. but broadway camera doesn't really seem to give a hoot about it's customer - they have your money, too bad for you if it is a dud. sure, they'll repair the brand new broken out of the box camera for you. and when it happens again, what will you do? wave goodbye to your very hard earned $300 and go to future shop. sad but true. i am disappointed that you don't care about the customer enough to put yourself in their shoes. read more

I went in to get an part for my tripod. The service was so bad. The staff member I dealt with was so rude and ignorant. I have no idea about cameras or tripod so that's the reason I went here and I was treated like I was stupid. I mean they are supposed to be the experts here. I will not be returning to this store read more

"Shop locally and support you community" it is the slogan on Camera Broadway web page but how can we do that if they have the worst costumer services all around the world. people here are rude and hostile, I ask for a sony lens and they told me. "as you can see we are sold out on sony lenses" me: ok can you please tell me when are you going to have the lens? cb: we don´t know and we don´t have an estimate, probably couple of weeks. what??? don´t waste your time and buy online, you can find better return policies everywhere. (here 14 days) read more

Had an amazing experience with Henry W today. He spent lots of time with me, educated me, and made recommendations between lenses. I had done previous research so I knew what I was looking for, and Henry was the perfect help. I just got back from shooting and I'm absolutely stoked on the lenses and accessories he helped me decide on! Exactly what I needed. I will 100% be coming back here for all my future camera needs, and recommending them when that arises. Edit: Just came back the next day for a tri-pod and again had amazing service from Henry! read more

They are full of attitude and not friendly . I end up buying my camera at the Richmond store. But made the mistake of buying my canon 100 mm L lens from the Broadway store. I drop over $ 1000 dollars in 10 minutes and when I said thanks the guy responded with "sure". I really should have stuck with the guys at the Richmond store. BTW I live on the West side and the Broadway store is closer to me, but from now on I will drive the extra distance. It's the same owner but I really can't handle the staff at Broadway branch. I was in there a couple of days ago and asked about the 50 mm 1.4 being on sale.Sam said i missed the sale by 1 day and just stared at me,then advised that I should wait for it to be on sale again. Well if he took the time he would have realized that I've spent close to $4000 at their stores in one month. I was prepared to buy the lens with my 10% discount on regular priced items, the $10 difference from the sale price didn't matter to me. He didn't even bother to give me anymore of his time and the store was empty. I just walked away!!! If you really need to buy something from them go see David or Doug at the Richmond store. read more

My goodness. I'm with Eric B. on this one. I've been here before, but have never experienced such poor customer service. Being the *only* customer in the store, I am surprised with the lazy and loathsome attitude I was met with in the form of Carven. At this point, I'm ready to tell my husband to return his gift because it only reminds me of this awful experience. read more

First went to this shop a few years ago bought a Sigma lens with 5 years warranty that had a defective focusing mechanism. First I visited the Broadway location where I originally bought the lens and was told by the sales rep that I would have to pay for the shipment to get it fix with no guarantee that it would be a defective. Basically they used the term "user error" as in I'm at fault of the lens. They didn't even look at the lens or troubleshoot it. So, hence with their very negative customer service I then visited a different store in Coquitlam with a completely different customer service like a flip of a switch. Coquitlam provided excellent top notch customer service and even spend 20-30 minutes to trouble shoot the defective lens and without any questions, they sent the lens for repair under warranty. The lens came back in 2 weeks working like new. A happy customer. I then visited back to the Vancouver store on Broadway to kill some time and was interested in looking at point and shoot cameras for outdoors / underwater / backpacking type where size and weight matters. A different sales rep also wasn't friendly. Not being in the market for a point and shoot camera I have asked for the basic questions / features between different brands of camera and all of the response I got from them oh its the same type of lens, same type of etc. I questioned what are the differences? Oh not much, its basically the same camera. Uh? Based on these kind of technical questions I expect some knowledgeable response that would help me decide what is the right camera. Sure enough I can do the research online and get the information needed and spend my money elsewhere. They totally lost a customer. The staff are intimating like they are the "real" expertise but in reality their ego gets in the way and they really are not helpful. A very unhappy customer and never going back to the Vancouver store again based on very poor customer service, unfriendly people and not caring for their customers. I'll take my business to Coquitlam store and/or other camera shops because they do actually help you and provide better services. read more

What an awesome Camera Store! I was up in Vancouver last week for my cousins wedding and decided to stop in here. Very very cool. It had so much camera stuff I could have spent hours in here but since I had my family with me, I was rushed and had to leave after 10 minutes. I come up to Vancouver at least once or twice a year so I will be coming back next time I'm in town. I think you guys have so much to look at and it was just so packed full of stuff. Love it! read more

DO NOT GO TO THIS STORE UNLESS YOU ARE ALREADY A CAMERA EXPERT I was going on safari and went to this store as it had been recommended. I wanted a smaller camera (I don't know enough about cameras to buy a slr). The young man who helped me was very nice and sold me a good camera. While I was on safari I quickly realized that I had been sold the wrong camera for safari. Zoom and speed of readiness are the two most important things you need for safari. The one he sold me only had a 5x optical zoom. When I got back home I went into the store to explain this, the same young man who served me said he was really sorry, but when I spoke to the manager, Milan, he informed that because I had said the best, different staff in the store would have sold me different cameras according to which one they thought was the best. When I pointed out that perhaps his staff needed training not to just know about technical aspects of cameras, but they would need to know what attributes a camera would need for different uses. He then told me about another safari customer who he had sold a 15x zoom to and when he came back he had a similar complaint that he should have been sold a 35x zoom. So clearly that information was not shared with his staff. On a final note, when he asked what compensation I wanted, he asked me if I wanted him to cut the person who sold me the camera so I could see blood on the floor! (This is clearly ridiculous, but it shows how much he respected me and my position!). So I told him that I would post information on the internet so other people could be warned about his store. I hope this helps. Thanks read more

Make sure to research what you intend on buying before you go as the sales people are good hence I bought something on the spot - when I tried to return it 14 days later they said no refund or exchange - which is on most of their items After I did some research myself on the product I could have boughten it way cheaper somewhere else especially on line like 50 % cheaper I won't be back read more

I had been wanting to check out Broadway Camera for some time. As I had a B&W roll of Medium Format that needed developing I went out of my way instead of going to my usual spot which is further away and thought I could combine my visit to the store with "dropping off a film." Hello stupid. The store doesn't "handle" film. "No we don't do that." So I walked out straight. I guess they only cater to hobby clientele that is into the "latest" gear with a shit ton of money who don't even know what analog photography is. Same with Jessops in London, UK, who started that even 7 years ago. I guess I will buy my Leica gear somewhere else then. read more

Great camera store! Not rating it against others (because all camera stores I've been to in Vancouver have been great)... because it's convenient for me, I come to Broadway quite a lot... and the staff have always been extremely knowledgeable and helpful! read more

We came to Broadway Camera for our first DSLR purchase and I was really impressed. Not being that knowledgeable, we didn't want to rely on some pimply-faced kid in a general electronics store, we wanted good, balanced advice and we got it from Carven Wong, who clearly loves what he does and knows a lot about how the different cameras perform. He gave us options, but didn't try to push us on any upgrades and in fact told us when he didn't think we needed stuff that we asked about. There's a two week price protection policy and their refund/exchange policy is fair - 1 week for refund and 2 weeks for exchange. They also provide a complimentary 2 hour course to teach you how to use your camera, basics of composition, etc. read more

I don't usually write reviews, but my experience with this place is so terrible that it had compelled to write about it. Not only was I not greeted upon entering the store, the salesman are not helpful whatsoever when I asked questions about camera equipment. Instead, they treated me like shit, gave half-ass answers and flat out ignored me when my budget was a 500 camera equipment. Hope this places closes down. read more

Haven't gotten around to writing a review for a long time. I recently needed to buy a new camera and remembered my past experience and had to make a review. I've stopped even walking into this chain anymore and avoid it like the plague. Two faced service. Go to Kerrisdale Camera's instead. I'd rather pay more money elsewhere than support this company. I can see why they're downsizing year after year. read more

I went into Broadway camera to purchase a Lumix LX5 which I had put on hold over the phone a few hours before. I walked into the store very and said I was there to purchase a camera I had put on hold, without even saying anything the sales guy gruffly turned around and got the camera out of the storage cabinet. I had a $50 gift card to put towards the camera. After a few attempts to ring the gift card through, he rudely informed me that "their system was down and I couldn't use the gift card and that I had to come back". The store is an hour away from where I live said I wasn't interested in coming back and only wanted to buy the camera if I could use the gift card towards it. He offered no solution as to what could be done and it was basically "too bad so sad". It is their responsibility to honour the gift card. He could have let me pay the balance minus the gift card amount and then later rang through the gift card and contacted me if there was a problem doing so. The salesman was rude and completely unhelpful. I will never shop at Broadway Camera again and will tell me friends not to shop their. read more

Two words, Abysmal Service! Their website AND the sales representative clearly confirm that when you purchase a product from them, you are within any rights to do a store return given that whatever you purchased given that it's in brand new condition. Clearly this wasn't the case if you decide to buy a new lens from them, or what they call it, a 'specialty item'. I've recently called into Broadway camera Vancouver location and ask to be put on the wait list for the new Sigma 24 Art lens ($1050), the sales called me today to come and pick up the lens since they just got it in stock. Everything went well but when I was pulling out my credit card and ready to pay for my purchase, i casually asked the sales what's the return policy on my purchase (wasn't planning on returning the lens anyway, but I usually like to find out the return/exchange policy before i purchase an anything). Then that's when everything started going bad...the sales all of a sudden told me that, despite what's been stated on their website, they do not accept return of the lens i'm about to purchase, since it's a 'specialty item'. Then the funniest (craziest) thing happened,this sales even want me to sign a 'no return policy' agreement form (which I'm pretty sure he just made that shit up) when I buy the lens as well. I started to argue with him challenging him that this is not consistent with their store policy, then the sales explained to me that it's because this lens just came out so that's why it's a specialty item and can't be returned. Now if in the end of the year when they have more of this lens in stock, then it's no longer a specialty item and return policy will be allowed for this product. Seriously? Does this sales hear himself when he speaks? Just because this lens is new so if fall under special order items?! At this point i'm starting to get very perturbed since the store is essentially changing bullying their customer to comply to their none-sense. In the end I left without purchasing the lens and decide to pick one up later this year when supplies become more abundant, AT OTHER CAMERA STORE! Oh and guess what this sales last remark is, he simply just said that he'll call the next person on the wait list and have a good day. Buyer beware, Broadway Camera has been known for it's horrendous customer service and snobbiness, only come here to buy camera equipment form them if you want to bend over like dogs and kiss their feet. read more