The apartments itself are very nice but there are several reasons for the negative review. I have…read moreseveral pictures to support the review and will post them on yelp as well as apartments.com -Smoking everywhere. Cigarettes and weed. Cigarette smoking will take place at the entry and exit of the garage entrances so have your windows rolled up always! Smokers are friendly but it constantly reeks of cigarette smoke. Hallways always smells like weed. Residents smoke along the property sidewalks and grass as well. -Balcony compliance is not followed here. People have anything and everything on their balconies. It's a bit tacky. I've lived at other properties where it was beautifully maintained, this one is very different. People routinely dump water off higher balconies which lower ones feel the effects. -Others cannot respect personal property in the garage. Whether it's drawing on a dirty car or taking something sharp to scrape off stickers on your car. there have been several instances where people had their car broken into, motorcycle stolen, and I had a sticker scraped off my back window. There are no internal garage cameras. There are allegedly cameras at the front entrance but I am unsure if they work. -There are several steps throughout the property making it not so ADA or dog friendly. the back area, front area, and pool gates are the only areas with ramps or flat. It's really not for those who cannot do stairs. Only 2 elevators that are not that big. -Lots if sketchy people at RTD station next door. There are constantly Douglas County Sheriff being called for suspicious people, breaking, or rowdy kids. BEWARE. We were walking her dog on Night two after moving in and a deputy asked if we saw someone with a knife.....ugh. -Dirty trash areas! Grosssss. Where it's the recycle areas or trash cutes, it's always littered with trash and cigarette butts. It's horrible, especially in the middle of a pandemic. It's horrible adults cannot clean up after them selves and it's definitely not the responsibility of the apartment complex but they do nothing about it. They continue to let residents carry-on. -Staff is very polite....but passive. You can tell they do nothing to hold people accountable. Seems like they just go through the day to day motions. They don't seem to care about making your living experience great, they cared about getting our money. We eeee truly disappointed with our experience here. We are living out of a hotel because of this property. There are several others moving out this week too as they were not happy as well.

We decided to break our lease early at Lincoln Station Apartments, moving out March 28 . We gave…read moreour notice on March 1st, understanding the need for a 60 day notice we knew we were going to pay rent for 60 days (all of March and all of April) plus a 1 month rent cancellation fee. Even though we agreed to the terms, Camden decided to charge us all of May rent as well since they did not find a tenant on time. Keep in mind we paid for 60 days of rent, essentially providing a 60 day notice. Giving them 2 months to find a tenant. When talking to management, they are mentioning we are rent responsible until the apartment is rented, meaning if it doesn't rent until July, we would pay until then. Management is stubborn and did not provide any sort of documentation.

Dominic was a huge help at the alder, he is nice and respectful and helped us look at multiple 1…read morebedroom floor plans until we found the right one for us and did not feel like we were being rushed or had to make a decision same day. Thank you Dominic at The Alder

I regret moving here and wish I could go back and choose somewhere else…read more From the start, management has been completely uncommunicative. They do not answer phone calls and the office is frequently unavailable during advertised office hours. Staff lock the doors, sit on their phones, and stare at residents as if we are the problem for needing assistance. They enter work orders without permission and mark them "ENTER UNIT," allowing maintenance to attempt to barge into my home with zero consent. When I answered the door, I was met by two aggressive, rude maintenance workers who made me feel uncomfortable and refused to take no for an answer. After I asked them to schedule a time to come back, they became angry. The next day I received a call from the supervisor with the same pressuring attitude, telling me to "just go walk your dog." When I reported this behavior (including concerns about how the interaction made me feel unsafe) to the office manager in an effort to prevent it from happening again, I received an email the following day accusing me of being disrespectful and "accusatory" toward staff. This felt retaliatory. Most recently, while I was cleaning my unit, I briefly placed a trash bag outside my door (for roughly five minutes) so I could mop. I immediately received an email notifying me that I am not allowed to have trash outside my unit -- as if someone was watching and waiting for any small reason to cite me. Is this what a good management company does, Greystar? I would not recommend The Alder to anyone.

My wife and I just moved out of these apartments because my wife got a great job offer in Arizona…read more We loved our apartment, it was clean, modern, and lots of open well lit space! The pool was nice and the fireplaces in the park areas were very nice also. The staff was always very friendly and responsive with any needs we had. The price was reasonable, considering the area, and they didn't up our rent for the next year very much had we stayed. Thanks!

Would not recommend. My only goal is to help renters. Caroline specifically is the worst property…read moremanager I can imagine (if she still works there. It's been some years since we've been there, but I felt it still worth calling out.) They tried to increase the rental prices when it stated explicitly in our contract that they could not. It took a fight to get the issue resolved but we were correct. There were actually 3-4 clauses total that were an issue; thank goodness for our lawyer - and he's encouraging a class action suit. Aside from a shady business practice, the location doesn't have a lot to offer. It's very far away from everything and cut off by Lincoln, which gets busy and congested. Few things walkable, not a mature neighborhood. I'd choose the apartments by the light rail over this, but recommend the tech center. Editing to add: The manager is putting what I consider to be private information (when I lived at this location) on the internet, so I think that's a good proof point. To answer the other question about what else I had an issue with: They also were rude during the negotiation (so I DID take it to the manager, and we had to fight with a legal team and, as mentioned, we were correct.) I also feel the walls in the apartments are very thin, and there was little to no security measures. (No cameras in the parking lot, or at least not away from the main office)

when I moved in and I pretty sure it's in my lease this was a smoke free complex. they have…read moreallowed smokers to move in, I can't open my windows because of this and now it's coming through the vents. I will be fil8ng a complaint with management and the city because this is a health hazard and I hav3 asthma and am unable to breath. we have lived here almost 2 yrs no issues management changed and now it's hell to live here

I have very LARGE RATS that have made a home in my unit and the leasing office has failed to do…read moreanything regarding this for months. RATS carry disease which spreads to humans as well as our animals. I have had to replace my mattress as well as take my dogs to the vet for being sick. I have had to throw away tons of food that the RATS have chewed through and the amount of feces and urine they have left in my unit is awful. When speaking to the leasing office regarding reimbursement for out of pocket they told me they REFUSE TO PAY me any money. I am filing in smalls claims court for the damages. They staff here is completely unprofessional to say the least.

Great team and crew! They are quick easy going and layout and give good quality when it comes to…read moreanything fixing up something or if you are slightly confused on a subject they know what to do.

updating my review to add this as we moved out a month ago:…read more here's a breakdown of all the fees / deposits we paid: $400 - non-refundable pet fees $500 - security deposit $300 - "refundable" pet fees total - $1200 additionally, we paid $30/pet for "pet rent" which is a ridiculous concept that many places are implementing now for yet another way to nickel and dime residents . but okay, we paid it, and that was an additional $2,000 over the life of our three year lease for our two pets. that is a total of $3,200 we have provided and they STILL want to charge us an additional amount upon move out for maintenance that to me, any "luxury" apartment would be doing between tenants, such as painting. i have rented a lot, a total of 20+ years in my life, and NEVER ONCE have i been charged for painting or normal maintenance. i've actually never been charged at all, I have always gotten 100% of my deposit back - until Waterford. this is the first time i have ever even considered reviewing an apartment complex i've lived in. lots of firsts here, all negative. just, dont live here, as others have stated.

I love the location! The current office staff are great! Riley is always smiling and helpful. Drew…read moredoesn't hesitate to take care of situations that need attention. It's quiet and I see wildlife and beautiful sunsets! I am close to shops, restaurants, and my job. The maintenance staff is not great. It takes weeks and constant requests for service. The property isn't so big as to justify the lack of urgency and efficiency. Besides that, I am glad to call Trailside home.

ICE EVERYWHERE! Talk about unsafe. This complex does not…read morepay their Maintenance crew enough so there is only 1 maintenance person on staff right now. Because he's only one guy, he can't keep up. Maintenance has always been kind and does their best. The complex is the problem with wasteful spending. This last year they raise the rent by $300/month, did a crack seal/overlay on the parking lot (which will just look like crap again this spring), painted all the exteriors of the apartments and re-did the leasing office. Be prepared to have your own shovel, your own ice pick and ice melt. I've reported the issue in the photos for 3 years straight just to be told they've had "vendors look at it." And then close the request. This is incredibly unsafe. If there is an emergency then someone is running out of the building and cracking their skull open. The other exit to this building is also unsafe. The ONLY saving grace to this place is how much the underpaid staff tries. They try their best to accommodate what they can. Maintenance has helped our building by providing ice melt for when they can't be available. I have a lot of respect for the employees who work here and this review is not about them. It's about a poorly managed complex and a business who's priorities have been only on aesthetics and not about retaining employees or maintaining a safe apartment complex. My recommendation, pay a little extra to be somewhere else because even if it's cheap your first year, you'll get hit with a surprise the next.

Its been great living here. The apartments and community as a whole are well maintained. The staff…read moreis amazing Matt and Sarah are so friendly. I love that they do community events to get people together. The gym, pool and fitness area are well maintained. The surrounding area is nice with a big park. I would and have recommended the Palmer to others.

Be aware of thiefs -…read more Someone stole a suitcase from my garage. The garage door malfunctions. I was told by the management, who apparently saw my garage left open yesterday whole day - that its not their job to inform the residents regarding the garage is open or not. Due to the door malfunction and unwanted negligence someone stole my suitcase and I lost stuff worth a lot. My garage is in a different building and I am working from my apartment and never knew that garage was open. Someone who is sensible witnessing such thing should be courteous to inform the tenants rather than remind me that its not their job. We live here to feel safe and not to be robbed. Also, they don't have any cameras protecting us or these buildings. I spoke to the person in the office and was told they don't have cameras outside. I have filed a police complaint and also I am just speechless with this awful incident.

February 24, the furnace in my apartment goes out, resetting circuit breaker doesn't help, I notify…read moreproperty management immediately, and for each of the three days I've been without heat in the apartment. It is now 4 pm February 27 and a technician finally shows up to troubleshoot and hopefully repair the furnace. The forecast tonight is for temperatures to drop into the low teens... Let the facts and the property management actions speak for themselves, regardless of their marketing spin. There simply is NO excuse for this, try as they may. Do yourself a favor and look elsewhere...

They completely ignore my calls and emails. They have zero accountability…read more They have removed many negative reviews that were on here to prevent their rating from doing down. I don't understand how Yelp is removing people's honest review of this place. It's sad.

Best complex in South Denver…read more Before selecting and moving in at Contour 39, I visited nearly 15 other properties in/around the area and I can save you all of that time and effort - Move to Contour 39. Low density, GREAT floor plans (most with attached garages), AWESOME pool, garden areas to raise your own plants and you can't beat the location - has a true neighborhood feel. But most of all, the game changer is the staff. Several recent, front office personnel changes, REALLY have Contour 39 hitting on ALL cylinders. Kay Cutshaw and Deanna Roeper are the best and most experienced I've run across in the industry. They are genuine in their care and oversight of all residents and their attention to detail is matched by few - dependable. The other HUGE factor and difference here at Contour 39 is the Maintenance Team. Adam Wright has his team on point when it comes to addressing maintenance requests/items. Whether it's a chirping smoke detector, hot water heater issues or a problem with AC, they leave no stone unturned and make sure to resolve all tickets EVERY DAY! What other property does that? ... just one less thing you have to worry about. I can't imagine living at any other property - HIGHLY recommended.

I had an amazing experience living here for almost 2 years! Anytime I needed anything at all, they…read morewere so quick to be helpful and thoughtful. I'd live here again in a heartbeat. No complaints whatsoever and they were great with military members and moves. Best apartment ever!

Alejandro is the best maintenance guy here. He has helped us so much with trying to get this place…read morenice. Very grateful for his hard work.

Just moved into our 2nd apartment here and we absolutely love it. Devin and Brandon were very…read morehelpful and made the process super easy. The apartments are beautiful and newly renovated and the area is very nice. Highly recommended living here.