Their billing practices are sneaky. They will say they have researched/submitted prior authorizations when they really haven't prior to your procedure. This will leave you with a large bill you didn't expect to pay due to them claiming they "submitted for prior authorization and everything is good to go!" Buyer beware. read more

SHADY. I paid upfront 3600.00 for a procedure. The dentist said he wouldn't/couldn't do it. He stated he would refund my money and gave me a referral. This was a month ago. This company is fighting to NOT refund my money stating they want me to go to Yakima. Um no, I am not traveling 100 miles and your dentist gave me a referral in town which I will be using. I had to actually go to my Visa issuer and dispute the charge. 0/10. VERY SHADY. Will attempt to keep any money paid even if they don't deliver the service. read more

My appointment at Broadmoore Dental great patient friendly service. the staff was very attentive and caring

Friendly and lovely staff. We visited based on a friends recommendation. Now my friends word is true. They treated us gently and called us back if we need any kind of assistance further. read more

Went for a cleaning today. My insurance pays 100% for this service. I plainly told hygeniest " I dont want any service that the insurance will not pay for". Ok, I was told. When we were done with cleaning and I was checking out I was presented with a bill for $124. WTF? I explained that I had requested just what the insurance would pay for, which should have been everything. "OH, this is for the periodontal care, the insurance did pay, but didn't cover all of it". What was unclear about my request? Why was I expected to pay for something I did not ask for? This is a great business model, perform services never requested and bill your customer for it. After repeating several times that I didn't want any service not covered by insurance I was finally told that the charge "would be waived" but they would not keep me as a patient. Like I would ever return after they tried to rip me off. The Dentist-patient relationship is no different than a service provider- customer relationship. Just because it is a dental service it isnt ok to charge people for something they didn't want. Would you pay your hair dresser for coloring your hair when all you asked for was a cut? Would you call your landscaper for a mowing, then pay extra because he decided the hedges needed trimming? Would you allow the checker at the grocery store put something in your cart , then charge you for it? Of course not! Had it been explained to me before hand I very well may have agreed, but I was never given a choice. If you are a customer if this establishment, be careful! read more

I had a great experience here i went to four yes four different dentist here in the tri-cities before coming here after being told i needed a root canal my dentist was very hesitant to let me know i had other options and insisted on the most expensive course of action even after i stated my funds issue at the moment i was in alot of pain and had little time to do much as i was expecting a baby in just a few weeks. after i asked to have the tooth causing pain to be extracted my dentist referred me to another office. When i called that office i was told they didn't extract teeth only did root canals which was upsetting my dentist clearly ignored my wishes and still sent me to the wrong office for my needs they then also pushed the idea of a root canal after receiving my X-rays. later i found and met with two other dentist offices where they knew that i wanted an extraction and simply IGNORED my wishes and pushed for a root canal and stated they were not equipped to do extractions because they had no oral surgeon on staff something useful to mention when i told them what i wanted in the first place HUGEEEE waste of time and money !! I then called Broadmoor Dentistry and was able to be seen right away im so pleased to say they handled the extraction the very next day right on the spot took less then 30 minutes. yes this dentist even asked me if i was sure i wanted to do this as she stated the root canal would also be a great course of action but respected my wishes to have it extracted and didn't give me any kind of run around. I'll definitely recommend this place to everyone i know looking for reliable dentist/ oral surgeons who do there job so greatly im so thankful that they were able to help me i was in so much pain I couldn't sleep or eat before coming here and its been 5 months since then and i im still very happy with my experience!!! im upset these other offices that wasted my time and took my money can state they do extractions/major oral surgery on there websites,there office buildings ,and on there patient forms when they really can not !!! [aspen,mid-Columbia] too name a few wont be doing business with them Ever again. The staff here At Broadmoor were great to deal with very helpful and understanding of my concerns and hesitation after dealing with Unequipped offices before coming here I'll definitely be back for my future needs and my families read more

The only thing better would be if I never had to go to the dentist at all. They always send me reminders at the end of the year. Which is great because I needed to go :) They were able to schedule everything according to my convenience and when I had to reschedule they made time for me. I would recommend Broadmoor to anyone with teeth. read more

Very pricey compared to other places. they demand full payment up front where other places will work with you and set up payment plans. I was in so much pain yet because I couldnt pay the whole treatment plan up front they would treat anything. read more

My dentist sent a referral to get my wisdom teeth out to this place. THEY DIDN'T CALL ME EVER! I had to call them 6 MONTHS LATER! and when i called them they told me to call back the next day because they receptionist didn't know anything. I called back the next day and we scheduled for another month out. They surgeon only comes in 1 day a MONTH. They called to reschedule me the day before even when I told them i live way out of town and said the doctor couldn't make it to the Appointment. I rescheduled 2 more moths out. They called and said the doctor couldn't come in again. Not caring that they made me wait. Did not apologize for canceling and not calling me. WOULD NOT RECOMMEND FOR ORAL SURGERY They don't care wither your in pain or have been waiting over a year. read more

I'm sad to see that this place has ten reviews that it doesn't show and one one star review that does. I moved to the area and hadn't found a dentist yet when I got an awful toothache. On a Saturday. I walked in and they saw me straight away. Now, I haven't had great luck with dentists, but after today, I wish I could take Dr. Sidhu with me to be my dentist wherever I lived. I had lost part of my filling and fractured my tooth. He was very conservative and instead of going straight for an extraction or a root canal, he took his time to make sure he did only what was necessary. I had a piece of food stuck in my gums. He got that out and filled the tooth. Taken care of as a new patient, walking in on a Saturday. Dr Sidhu and Mercy, the RDA, had amazing bed side manner and I couldn't be happier with the service I received! read more

What can I say, this place sucks!!! I received random bills with no itemization and when I called to find out what they were billing me for they sounded confused why they are billing me, put me on extended hold, then returned only to tell me if I didn't pay it they would send me to collections. The bills only stated "Services" in the itemization. I'm curious how many people might actually pay for these "Services" when billed... After extensive battling with them to prove what the "Services" were, they couldn't prove them and took the false charges off. They also tried to pressure me into questionable procedures and made it sound like I was apparently going to die if I don't let them perform them right away. That's only after they looked into my insurance to see what the insurance allowed for dental procedures so they could attempt to get any/all money available from my insurance. The X-ray tech "accidentally deleted" my X-rays (they are digital) three times and kept shooting me with more radiation until she finally didn't delete them on the 4th attempt. They are SHADY!! Their assistants and staff are immature and unprofessional. There are too many dental offices with good reviews to even think about this one. Their followup to get you back into their shady business is amazing though. They will send followup cards to remind you to see if your insurance allows for more visits prior to the year ending. How ironic!! In conclusion, my perspective is that they are after the almighty dollar at the expense of you (and your teeth). read more

If you want to feel like a dollar sign rather than a patient this is the office for you. Unprofessional and immature dentist office. They will try to pressure you into getting unnecessary procedures. They keep billing me for procedures I never had and threaten me to send to collections if I don't pay. I never saw the same dentist twice. I highly recommend looking elsewhere. read more

Friendly, professional office. My experience here was wonderful, from the time I called to set up my appointment all the way to the time I saw the dentist. The receptionist on the phone was extremely helpful and informative, helped me to figure out my insurance and set up an appointment for me. I even received a text message to remind me about my appointment before I came. They were just as friendly in-person as they were on the telephone. The dental hygienist cleaned my teeth and it never hurt at all. I had my dental check-up with the dentist and I was happy to find out that I didn't have any cavities. They even gave me a teeth-bleaching kit to take home which was a complete surprise. I would recommended this office to anyone looking for a dentist. read more