After getting several bids to repair our driveway, I chose Brix because they came recommended from a friend. When I spoke with their rep on the phone to get the bid, I explained what was happening with our driveway. He said they might be able to get out within a week or so to look at it. A few days later he called and said he was at my house and wanted to know if I could show him the problem. I was at work and could not leave. I explained that one corner of our driveway was sinking. I said that there was also a section lower on the driveway that was being uprooted by trees that we would be interested in repairing. From that, we got our bid, which was in the middle of the bids we received.
We scheduled the work, but they called a few days later and said they had availability to complete our job the next day if that was OK with us. We said that it was. Again, I was at work and was not there to supervise the job. When I cam home this is what I found:
Two areas were patched well, however, the corner that was sinking was only partially done. There was a section about 5' x 2' at the corner that was not patched. It abuts a concrete walkway and you can look down between the concrete and the asphalt and see there is nothing beneath it. I called them and told them there was a problem.
I met with their rep and he refused to see that there was a problem. He kept insisting they did the job as described and that I never said anything about this part of the driveway. He tried to say that the entire length of the driveway was like this, which it clearly is not. After arguing about this for a long time and getting nowhere, he offered to fix this small area at a discounted price. I begrudgingly agreed to have him give me the quote for fixing this.
A couple weeks later, I received the bid. I replied and told him to get us on the schedule. I never heard back from him. I received a bill for the initial job a few weeks later. I contacted him again to tell him to go ahead with the repair and followed up again a week later. He never called me back or replied to my emails.
I will never do business with this company again and I would encourage everyone to steer clear as well. read more