Eh...
Moving is…read morereally hard, especially when you love your stylist and you know you're going to have to find a new one, because a 15 hour car ride every eight weeks just isn't possible or sane. But I knew I'd be moving to Buffalo, I knew that it has a large enough population to have a variety of salons with extensive services and I figured it shouldn't be too hard.
The good:
Very clean, well-taken care of salon, and lots of natural light, pleasant music
Off-street parking
Decent/Reasonable pricing (of course, you often get what you pay for...)
I went to Salon Le Beau twice - once in December and again in March of 2013, I wasn't happy the first time with cut/color, but I figured it was just part of moving pains & adjusting to a new stylist, so I tried it again seven weeks later, and was even more disappointed.
Making an appointment is a bit of an act of diplomacy, it always seems that they want to rush you off the phone as soon as possible. I know that running a salon can be a challenge, trying to balance the phones while clients are waiting for services, but why would you be rude to a new client, a new source of income?
Their staff, with the exception of the owner, isn't really interested in what they're doing. Pretty distracted and not well trained. For example, I gave the stylist my hair color formula (Redken - the same stuff they use at their salon) and instructions. I knew there might be a problem when my stylist said "wow, I've never seen anything like this before!" (I should've listened to the my inner voice that said "run away! far away!).
Yeah, my hair color came out two shades darker than it really should be. I still can't understand how that happened, since I had given her the formula.
Both of the cuts were very unimpressive as well - not horrible, but along the lines of "Why am I coming to a salon for this?". On the second visit, despite giving a photo of the new style I wanted, I somehow ended up walking out looking the same as I walked in, but I guess I had less split ends...
The time I did spend in there though, I noticed most of the other clients who were happy with their styles had pretty cookie-cutter hair styles and colors. Maybe it's great if you're just looking for a basic trim/cut/color or simple highlighting, but anything beyond the average, or a wedding...go someplace else.
Won't be going back, despite the fact they're one of the few Redken salons in the area.