Alan found this company on Cruise Critic and made arrangements for us to be transported from our…read moreLondon hotel to the dock in Southampton where our cruise ship awaited. Mick was our driver and he was not only on time, he was 15 minutes early. When the hotel front desk staff wasn't helpful in contacting us to let us know he was there, Mick was patient and persistent and we connected, almost by chance in the lobby as our luggage was being brought down. The luggage was loaded into the trunk of Mick's new Hyundai, an attractive model not found in the US as far as I know. He skillfully and courteously drove us out of London, though traffic and right up to the terminal where the ship was docked. He made excellent time and good conversation as well. The cost was about £125, which seems reasonable for that distance and for the convenience of door-to-door transportation. We would use Smith's again. Alan's only complaint was that the car wasn't a bit larger, because he felt cramped in the back seat.

I was flying into Heathrow and needed to get to Southampton for a cruise. I found that Smith's…read morewas recommended on some message boards on www.cruisecritic.com . I went to their web page and filled out the electronic form. Within 30 minutes, I had a quote of 92 pounds- roughly $150.00 each way (300.00 round trip) for all three people and all our luggage. The cruise line on the other hand offered a transfer via bus, with restrictions on the amount and weight of our luggage for 100.00 USD per person each way ($600.00). I booked via email and they answered my emails within minutes. I had a last minute change in pickup location (See my review of the Heathrow Sheraton) and emailed Smith's. It wasn't a problem.... They replied in minutes. They showed up in a almost brand new mini van and were on time. The drivers were polite and dressed professionally. Upon pickup, I again had a last minute change of pickup times.... Easily done via email. I would highly recommend Smith's for transportation needs in and out of Heathrow

Excellent service ....did not wait longer than 10 minutes. Would use again. Staff very friendly…read more Good prices. What else do you want from a taxi company

very friendly and efficient service available from these guys, competitive prices nice cars…read moreavailable as well as a new mini bus, always on time, book on line or by phone. i use these guys at work and personal use, never had no problems good reliable service. try them on an airport run.

As the other review stated, worst coach company for customer service and quality of coaches. Having…read morehad a bad trip to France with a stinking toilet, no AC at all so the coach was so hot and a leaking window, we requested a full refund of £80. Their response was that how could they know the window was leaking? They don't spray water over the coach before it leaves the garage!!! Not oh so very sorry to hear about the problems encountered etc etc. Was offered a discount on a future booking!! Like I was going to book another trip with them. Blatantly refused to refund anything. Awful customer service, awfully maintained coaches. Would pay more to travel with a decent travel company. Do not use ever!!

If I could give 0 stars i would worst coach company I have ever dealt with rude woman on the phone…read morespoken to a lady called Gill and another one called becky both very unhelpful cancelled my coach at last min two days before my wedding day had to pay over 800 more to another company who helped us stay well away us anyone but them

I have used northend cars Portsmouth taxi service was good but waiting time was bit long but…read moreoverall they are alright will gonna use them again

i have used northend taxi today service was good apart from waiting time was bit too long thanks…read morefor good service

Located down at the hard Interchange is the First Bus Travel shop. It's the place where you can…read morepick up all the bus timetables, speak to them about bus stuff and check for lost property. They also do national express coach stuff, and the stops just outside the door. You can also find out about holidays and day trips and other travel stuff. They sell a few bits and bobs there. I got a plug adapter which I needed for a trip to France.