Nice airline with pleasant flight experience. The staff from…read moregate agents to flight attendants are attentive and helpful. The planes are clean and modern with comfortable seating. Wouldn't hesitate to fly with them again.

**Brussels Airlines -- where do I begin?**…read more All I can say is this: I would avoid them at all costs. I recently flew to Kenya in June 2026. Brussels Airlines was used as a connecting airline through United Airlines' Star Alliance program. Their customer service appears to be handled through an offshore call center, and it is extremely difficult to speak with anyone directly from the airline. They do not answer their phones, and the customer service agents I reached were unable to connect me with anyone who could actually help. I originally went to the Brussels Airlines website to select a seat assignment and paid the required fee. About two weeks later, my return flight was canceled. However, there was another flight available at the same time with a different flight number. I contacted United Airlines, and they rebooked my ticket. After that, I went back to the Brussels Airlines website to confirm my assigned seat. That is when the problems began. The website would not allow me to select a seat, so I was forced to contact their customer service. The agent told me my flight was not confirmed and said that if I wanted to guarantee my return flight from Kenya to Brussels to make my connection, I would need to rebook the ticket for around $5,000. After several frustrating conversations, I eventually hung up. I called back later hoping to get help with my confirmed seat assignment. This time, the Brussels Airlines agent said they would transfer me to the seating department. The person I spoke with in the so-called seating department told me that if I paid an additional $500, they could secure my seats. I finally gave in and paid because I wanted to make sure I had a seat for my return trip. Shortly afterward, I started receiving confirmation emails about my trip. However, I noticed they were not from Brussels Airlines and did not contain the Brussels Airlines logo. They were actually United Airlines confirmation emails. That is when I realized I had not been connected to Brussels Airlines' seating department at all, but instead had been transferred to a third-party travel agency. I contacted my credit card company and filed a dispute. Fortunately, I was able to recover my money. Long story short, my flight to Kenya was delayed, so United Airlines moved my final connection to Turkish Airlines. By the way, Turkish Airlines was excellent! For my return trip, fortunately, we arrived at the airport and already had seats assigned on our Brussels Airlines flight. Overall, the flight itself was okay, and the staff onboard were okay, but you could tell they were not very happy working for the company. I even tried to find a Brussels Airlines office in downtown Kenya, but it was closed. To summarize my experience: I would not recommend Brussels Airlines. Their customer service process was extremely frustrating, and I never felt like I could get reliable help from anyone at the airline. Fly at your own risk.

I've been to Brussels before (via train) but this was the first time doing so via their airport…read more It's a super modern, clean, bright, and spacious airport. Some areas still under construction but that didn't hinder my travel. Easy to navigate. Peaceful feeling even while busy.

Ok rather easy to roam around airport Multiple restaurants…read moreand a great juice bar Great working stations Easy to travel to the city center by train

Easy check-in, friendly staff and a very nice Thai Airways lady from Bangkok managing the ticket…read morecounter. The TG counter is located in Row 2 with the other Star Alliance airlines. My airline of choice..!

$218 for an uneventful, comfortable, and friendly 1 hour 15 minute flight from Brussels to Munich…read more That included one free checked luggage piece, nice! It also included free snacks, drinks, including beer or wine, yay! My only gripe is that I could've gotten this same flight for only $140 had I booked about a month earlier. My fault, dang it!

Very very friendly lady at check in! I did have a hard time…read morefinding the desk because the displayed floor maps show they are on isle 10 but they were on 4. Easy and fast. Fast boarding. You get a snack at walking into the plain which I still find odd.

Agree with the previos reviewer. Horrible airlines. In the…read moreberlin terminal, they dont have chairs at the gate. Hey...this is not a typo! No chairs. I had to sit on the floor ! They charge for everything!

THE WORST COMPANY ON EARTH. This airline is not SECURE. They charge for everything. My son was…read moretraveling from the USA to Europe. He needed to Fly from Charleroi (Belgium) to Barcelona. He had no access to printer and he was charged 70 Euros because he did not print his ticket online!. This should be illegal (they do not have anything for you to print your ticket !!!!!!!!!!) Unbelievable, this behavior is a typical for this "airline". The STEAL from you whatever they can ..think about the SECURITY !. Save your trip and life, stay away from this cheap, crooks and insecure "airline".

No issues arriving or departing, all flights were on time…read more Cabin crew was very friendly and accommodating.

One of the worse flight experiences in a while. Plane sat at gate for over an hour after it was…read moresupposed to leave. Unfriendly flight attendants and not much info on why were were just sitting there

more than 30min late, drove me in a car which doesn't belong to the company but belongs to the…read moredriver himself. He decided to switch it because he had some engine problem with the car of the company, so personal car means no specific insurance for this kind of service. Window front car broken, anti pollution system failure, old car, not the ones that you see in their website like Mercedes etc... but an old french car which again it was the personal car of the driver not the one he was supposed to work with it. They put me and my family in danger. For my part: NEVER AGAIN.

From the owner: Spécialisée dans les navettes aéroports , nous offrons a voyageurs des transferts vers les…read moreaéroports de Zaventem et de Charleroi. Nous offrons un service forfaitaire vers les aéroports au meilleur prix. Nos chauffeurs sont ponctuelles et vous offre un service VIP