Brussels Airlines operates the main 'customer service' call center for this (877) 982-2011 phone…read morenumber 24 hours a day, 7 days a week. This (toll-free) number is open 24 hours for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, modifications, and other travel-related requirements. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever.   My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

I needed assistance and decided to call this business at 18779822011.The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.

Arriving in Brussels, my flight parked at the farthest gate in the Brussels airport and I had a…read morehike to get to border control. The line took almost one hour at 9am on a weekday. Unlike in Germany, it appeared that Brussels had not yet implemented the new customs system at arrivals so non EU citizens queued in one line. EU citizens zipped through with the electronic pass gates. However when it was my turn with the agent I only had to scan the fingers on my right hand, answered a question what do I do for a living and that was it. Less than a couple minutes surprisingl. Baggage claim was right after and then the exit. Very good signage that directed people to the bus, train, parking, etc. When departing Brussels, follow the signs to the appropriate terminal if not checking luggage. Electronic gates required a boarding pass scan to validate trip and gain entrain to the security screening area. At least multiple lines were open so it flowed well. Plastics baggies needed to hold your small liquid containers), water bottles emptied, belts removed but shoes stayed on. Immigration was next and much more efficient on departure. US citizens accessed the electronic gates with just a passport scan and photo. It's not 100% functional as I was told to keep trying gates until my passport was accepted (4th one was the charm). Passport still had to be inspected and stamped afterwards but that was quick. Overall 50-50 rating based on this experience. Hopefully arrivals will be much better after full implementation of the EES screening process.

Brussels was a bit hectic for non EU travelers in early December 2025…read more The new "EES" - Entry/ Exit system is being implemented throughout Europe and began rolling out in October. While all the searches implied that the traditional passport stamping has been phased out- for international flights, this is not yet the case. For me - I love the passport stamps, that's part of memory making of each destination. We were required to get in line for (2!) agents when entering and this was quite time consuming. (But I did indeed get my stamps). At this point they are requiring that you offer your right hand fingerprints- which is part of the plan and will eventually phase out the stamp. Returning to the airport for the return trip to the US was the same process. The rub was when after quite a long delay for the outbound flight to the states, the airline (United) announced 20 minutes before boarding that all passengers must have the entry "sticker" on the back of the passport. Literally no one had this sticker. Lots of frustration, lack of patience, and time spent on this. 2 gate agents approached each person with many questions and then once satisfied - put the sticker on your passport and allowed you to proceed to boarding. Hoping this all gets worked out by the new year. The Brussels Air lounge is accessible for Star Alliance Polaris passengers and was fine. Lots of passengers, a fair offering of breakfast (then on to lunch based on our 4 hour + delay). Help yourself to beer, on tap and bottled and sparkling wines.

I am tall, 196cm to be exact. That's why on a recent flight from London to Brussels I couldn't…read moreface being crammed into a microscopic economy seat. Instead I decided to pay £385 to fly in British Airways "Business" class. What a mistake! On arrival to Heathrow's Terminal 5 it became quite obvious that I had walked into a cathedral dedicated to passive aggression. I tried to enter the queue at zone B as directed by one of the information signs. I was told that the staff had decided to close that so I had to go somewhere else. Anything for the convenience of the staff I guess. I joined the queue at "C" instead but was told when I got to the front that business class checked in at "Haitch". "Aitch?" I confirmed. No "HAITCH!" Checked in I made my way to British Airways business class lounge expecting to be able to relax - WRONG! It was a crowded, dirty mess with wet smelly bathrooms that looked more like a run-down bus station that an airline's lounge. The place was wildly understaffed which meant that there were used plates, cutlery and half eaten food littering every sticky table in the room. It was far less crowed in the rest of the terminal which is where I waited for my flight. The gate was announced and I made my way to gate 10C. Instead of an aircraft there was a bus waiting for us. My fellow passengers and I were loaded aboard a standing room only bus cattle fashion and driven to the remote stand. Not long now before I can relax in my expensive but now longed for business class seat. On release from our truck my fellow livestock scrambled up the airstairs for the cabin. I found seat 3D. It was not a business class seat at all but an economy seat with almost zero legroom. The whole point of spending £385 was legroom and I didn't have any. I asked the flight attendant if anything could be done. He explained that the only legroom seats available were the over-wing exit seats. They were in economy and he therefore couldn't transfer me. I arrived in Brussels only slightly late but with no feeling in my lower legs and initially unable to walk. My advice is unsurprisingly AVOID BRITISH AIRWAYS. BA would not have been my choice anyway but I do understand that given tight schedules and limited choice sometime you are forced to fly with a particular company against your better judgment. In that case don't make the same mistake as me. British Airways' Business Class is A CON.

Easy check-in, friendly staff and a very nice Thai Airways lady from Bangkok managing the ticket…read morecounter. The TG counter is located in Row 2 with the other Star Alliance airlines. My airline of choice..!

$218 for an uneventful, comfortable, and friendly 1 hour 15 minute flight from Brussels to Munich…read more That included one free checked luggage piece, nice! It also included free snacks, drinks, including beer or wine, yay! My only gripe is that I could've gotten this same flight for only $140 had I booked about a month earlier. My fault, dang it!

Very very friendly lady at check in! I did have a hard time…read morefinding the desk because the displayed floor maps show they are on isle 10 but they were on 4. Easy and fast. Fast boarding. You get a snack at walking into the plain which I still find odd.

Agree with the previos reviewer. Horrible airlines. In the…read moreberlin terminal, they dont have chairs at the gate. Hey...this is not a typo! No chairs. I had to sit on the floor ! They charge for everything!

THE WORST COMPANY ON EARTH. This airline is not SECURE. They charge for everything. My son was…read moretraveling from the USA to Europe. He needed to Fly from Charleroi (Belgium) to Barcelona. He had no access to printer and he was charged 70 Euros because he did not print his ticket online!. This should be illegal (they do not have anything for you to print your ticket !!!!!!!!!!) Unbelievable, this behavior is a typical for this "airline". The STEAL from you whatever they can ..think about the SECURITY !. Save your trip and life, stay away from this cheap, crooks and insecure "airline".

more than 30min late, drove me in a car which doesn't belong to the company but belongs to the…read moredriver himself. He decided to switch it because he had some engine problem with the car of the company, so personal car means no specific insurance for this kind of service. Window front car broken, anti pollution system failure, old car, not the ones that you see in their website like Mercedes etc... but an old french car which again it was the personal car of the driver not the one he was supposed to work with it. They put me and my family in danger. For my part: NEVER AGAIN.

From the owner: Spécialisée dans les navettes aéroports , nous offrons a voyageurs des transferts vers les…read moreaéroports de Zaventem et de Charleroi. Nous offrons un service forfaitaire vers les aéroports au meilleur prix. Nos chauffeurs sont ponctuelles et vous offre un service VIP