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    Brussels Airlines

    2.5 (10 reviews)

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    Tui Fly

    Tui Fly

    1.0(2 reviews)
    0.7 km

    I've never been so unhappy with an airline as I am with TUI fly today. My wife, daughter, and…read moremyself were booked in a flight to Miami this morning and when we got here the check in was very confusing. We tried express check in which didn't work. We then asked the airport staff and they told us to wait in row 8, which we did. There were not enough people working at the check in and we were in line for an hour. When we got to the front they told us we needed to be at check in 12. It turns out that they don't have permanent check in counters and since two flights were leaving today there were two counters, we were at the wrong one. We arrived there 42 minutes before the plane took off and were told we were too late. This is the most frustrating experience I've ever had. I had to book a last minute flight home for 3500€ total. No refund was given for this flight either. The check in experience was unacceptable. It was not clearly labeled and not well staffed, resulting in our missing the flight.

    Worst airline, service is not existent, they have no sense of urgency and seem like they are not…read morewell trained or k ow what they are doing, paying for bags was a nightmare. Had to wait in line for two. Hours to check in then told we had to go to another line to pay for bags then come back! What kind of system is this? Unreliable and they act like everything is okay or that you are being impatient. Well I don't like missing my cousins wedding events because of pure incompetence. Stay away from this airline. I demand a refund!

    British Airways

    British Airways

    1.0(1 review)
    1.8 km

    I am tall, 196cm to be exact. That's why on a recent flight from London to Brussels I couldn't…read moreface being crammed into a microscopic economy seat. Instead I decided to pay £385 to fly in British Airways "Business" class. What a mistake! On arrival to Heathrow's Terminal 5 it became quite obvious that I had walked into a cathedral dedicated to passive aggression. I tried to enter the queue at zone B as directed by one of the information signs. I was told that the staff had decided to close that so I had to go somewhere else. Anything for the convenience of the staff I guess. I joined the queue at "C" instead but was told when I got to the front that business class checked in at "Haitch". "Aitch?" I confirmed. No "HAITCH!" Checked in I made my way to British Airways business class lounge expecting to be able to relax - WRONG! It was a crowded, dirty mess with wet smelly bathrooms that looked more like a run-down bus station that an airline's lounge. The place was wildly understaffed which meant that there were used plates, cutlery and half eaten food littering every sticky table in the room. It was far less crowed in the rest of the terminal which is where I waited for my flight. The gate was announced and I made my way to gate 10C. Instead of an aircraft there was a bus waiting for us. My fellow passengers and I were loaded aboard a standing room only bus cattle fashion and driven to the remote stand. Not long now before I can relax in my expensive but now longed for business class seat. On release from our truck my fellow livestock scrambled up the airstairs for the cabin. I found seat 3D. It was not a business class seat at all but an economy seat with almost zero legroom. The whole point of spending £385 was legroom and I didn't have any. I asked the flight attendant if anything could be done. He explained that the only legroom seats available were the over-wing exit seats. They were in economy and he therefore couldn't transfer me. I arrived in Brussels only slightly late but with no feeling in my lower legs and initially unable to walk. My advice is unsurprisingly AVOID BRITISH AIRWAYS. BA would not have been my choice anyway but I do understand that given tight schedules and limited choice sometime you are forced to fly with a particular company against your better judgment. In that case don't make the same mistake as me. British Airways' Business Class is A CON.

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    British Airways
    British Airways - This is what £385 worth of business class legroom looks like on British Airways.

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    This is what £385 worth of business class legroom looks like on British Airways.

    Brussels Airlines - airlines - Updated May 2026

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