I recently had an extremely bad experience with Etihad Airways. I can't judge how it is flying with…read morethem from their home base, but their service from Europe has gone down extremely. Lounges closed, no customer service, they redirect business class passengers to the call center because the local staff at check-in and gate can not even answer basic questions. Have done a bit of research, and it seems like I am not alone. Avoid flying with Etihad!

Smooth check in, helpful staff, fast boarding, beautiful plane for Belgium to Abu Dhabi. Charging…read moreports at each seat, pillows and headphones, movies. Gotta love it.

Nice airline with pleasant flight experience. The staff from…read moregate agents to flight attendants are attentive and helpful. The planes are clean and modern with comfortable seating. Wouldn't hesitate to fly with them again.

**Brussels Airlines -- where do I begin?**…read more All I can say is this: I would avoid them at all costs. I recently flew to Kenya in June 2026. Brussels Airlines was used as a connecting airline through United Airlines' Star Alliance program. Their customer service appears to be handled through an offshore call center, and it is extremely difficult to speak with anyone directly from the airline. They do not answer their phones, and the customer service agents I reached were unable to connect me with anyone who could actually help. I originally went to the Brussels Airlines website to select a seat assignment and paid the required fee. About two weeks later, my return flight was canceled. However, there was another flight available at the same time with a different flight number. I contacted United Airlines, and they rebooked my ticket. After that, I went back to the Brussels Airlines website to confirm my assigned seat. That is when the problems began. The website would not allow me to select a seat, so I was forced to contact their customer service. The agent told me my flight was not confirmed and said that if I wanted to guarantee my return flight from Kenya to Brussels to make my connection, I would need to rebook the ticket for around $5,000. After several frustrating conversations, I eventually hung up. I called back later hoping to get help with my confirmed seat assignment. This time, the Brussels Airlines agent said they would transfer me to the seating department. The person I spoke with in the so-called seating department told me that if I paid an additional $500, they could secure my seats. I finally gave in and paid because I wanted to make sure I had a seat for my return trip. Shortly afterward, I started receiving confirmation emails about my trip. However, I noticed they were not from Brussels Airlines and did not contain the Brussels Airlines logo. They were actually United Airlines confirmation emails. That is when I realized I had not been connected to Brussels Airlines' seating department at all, but instead had been transferred to a third-party travel agency. I contacted my credit card company and filed a dispute. Fortunately, I was able to recover my money. Long story short, my flight to Kenya was delayed, so United Airlines moved my final connection to Turkish Airlines. By the way, Turkish Airlines was excellent! For my return trip, fortunately, we arrived at the airport and already had seats assigned on our Brussels Airlines flight. Overall, the flight itself was okay, and the staff onboard were okay, but you could tell they were not very happy working for the company. I even tried to find a Brussels Airlines office in downtown Kenya, but it was closed. To summarize my experience: I would not recommend Brussels Airlines. Their customer service process was extremely frustrating, and I never felt like I could get reliable help from anyone at the airline. Fly at your own risk.

I've never been so unhappy with an airline as I am with TUI fly today. My wife, daughter, and…read moremyself were booked in a flight to Miami this morning and when we got here the check in was very confusing. We tried express check in which didn't work. We then asked the airport staff and they told us to wait in row 8, which we did. There were not enough people working at the check in and we were in line for an hour. When we got to the front they told us we needed to be at check in 12. It turns out that they don't have permanent check in counters and since two flights were leaving today there were two counters, we were at the wrong one. We arrived there 42 minutes before the plane took off and were told we were too late. This is the most frustrating experience I've ever had. I had to book a last minute flight home for 3500€ total. No refund was given for this flight either. The check in experience was unacceptable. It was not clearly labeled and not well staffed, resulting in our missing the flight.

Worst airline, service is not existent, they have no sense of urgency and seem like they are not…read morewell trained or k ow what they are doing, paying for bags was a nightmare. Had to wait in line for two. Hours to check in then told we had to go to another line to pay for bags then come back! What kind of system is this? Unreliable and they act like everything is okay or that you are being impatient. Well I don't like missing my cousins wedding events because of pure incompetence. Stay away from this airline. I demand a refund!

Easy check-in, friendly staff and a very nice Thai Airways lady from Bangkok managing the ticket…read morecounter. The TG counter is located in Row 2 with the other Star Alliance airlines. My airline of choice..!

No issues arriving or departing, all flights were on time…read more Cabin crew was very friendly and accommodating.

One of the worse flight experiences in a while. Plane sat at gate for over an hour after it was…read moresupposed to leave. Unfriendly flight attendants and not much info on why were were just sitting there

Agree with the previos reviewer. Horrible airlines. In the…read moreberlin terminal, they dont have chairs at the gate. Hey...this is not a typo! No chairs. I had to sit on the floor ! They charge for everything!

THE WORST COMPANY ON EARTH. This airline is not SECURE. They charge for everything. My son was…read moretraveling from the USA to Europe. He needed to Fly from Charleroi (Belgium) to Barcelona. He had no access to printer and he was charged 70 Euros because he did not print his ticket online!. This should be illegal (they do not have anything for you to print your ticket !!!!!!!!!!) Unbelievable, this behavior is a typical for this "airline". The STEAL from you whatever they can ..think about the SECURITY !. Save your trip and life, stay away from this cheap, crooks and insecure "airline".

I am tall, 196cm to be exact. That's why on a recent flight from London to Brussels I couldn't…read moreface being crammed into a microscopic economy seat. Instead I decided to pay £385 to fly in British Airways "Business" class. What a mistake! On arrival to Heathrow's Terminal 5 it became quite obvious that I had walked into a cathedral dedicated to passive aggression. I tried to enter the queue at zone B as directed by one of the information signs. I was told that the staff had decided to close that so I had to go somewhere else. Anything for the convenience of the staff I guess. I joined the queue at "C" instead but was told when I got to the front that business class checked in at "Haitch". "Aitch?" I confirmed. No "HAITCH!" Checked in I made my way to British Airways business class lounge expecting to be able to relax - WRONG! It was a crowded, dirty mess with wet smelly bathrooms that looked more like a run-down bus station that an airline's lounge. The place was wildly understaffed which meant that there were used plates, cutlery and half eaten food littering every sticky table in the room. It was far less crowed in the rest of the terminal which is where I waited for my flight. The gate was announced and I made my way to gate 10C. Instead of an aircraft there was a bus waiting for us. My fellow passengers and I were loaded aboard a standing room only bus cattle fashion and driven to the remote stand. Not long now before I can relax in my expensive but now longed for business class seat. On release from our truck my fellow livestock scrambled up the airstairs for the cabin. I found seat 3D. It was not a business class seat at all but an economy seat with almost zero legroom. The whole point of spending £385 was legroom and I didn't have any. I asked the flight attendant if anything could be done. He explained that the only legroom seats available were the over-wing exit seats. They were in economy and he therefore couldn't transfer me. I arrived in Brussels only slightly late but with no feeling in my lower legs and initially unable to walk. My advice is unsurprisingly AVOID BRITISH AIRWAYS. BA would not have been my choice anyway but I do understand that given tight schedules and limited choice sometime you are forced to fly with a particular company against your better judgment. In that case don't make the same mistake as me. British Airways' Business Class is A CON.

A ne jamais utiliser ! Mon collecto n'est pas passé alors que j'étais au point de rendez-vous 15…read moreminutes à l'avance. J'ai du commander un Bolt : je me suis donc retrouvée à payer les 6€ de collector et les 17€ de Bolt. J'ai ensuite contacté Collecto, qui refuse de me rembourser !

Booked a Collecto, waited, and at the pick-up time the driver cancelled. Still, the app retrieved…read morethe money from my account. I tried contacting them several times but they never respond. Bad customer service, and bad driver service!