I am very disappointed with the installation. I have nothing against the young men, but their finish was amateurish: 1) The surveyor took a specimen of pebble dashed wall for reference and yet I was given a concrete finish, no effort had been made to blend in with the original pebble dashed surface. When I compared my newly finished windows with my neighbours, I knew I had wasted my money. Even the completed toilet window had a nasty concrete frame round it. Not finished professionally! 2) In my living room, there is now big yawning gap between the new bay window and wall. 3) There is a gap of more than half a cm's gap all around my big bay window (at least 8 feet long includng both side panels), totally unsealed and for which I am supposed to pay nearly £1600 for. No wonder I can still hear the traffic roaming 4) The the edges were cut badly and there is a dent in one of the inside strips. 5) For some reason, my fanlight window which I ordered for my son's bedroom is gone. It is clearly drawn on the contract sheet. 6) One of the windows has been broken and my son is now sleeping next to a semi-installed window and he said he was freezing! I could have delayed the installation if they had been honest with me! Indeed, I have already delayed it and I requested no apprentices .. 7) There were only two men installing the windows and some of the panes are very big and I felt for them when they were lugging the heavy window panes. I have nothing against them (I think it is a good idea to train new blood), but they do need to do a professional job. 8) One of the existing cladding panels fell off, and the newly replaced one is now overhanging on the new bay window. It is decidedly an eyesore! I complained on Monday, the woman said she would definitely get back to me the same day, even though it might be a bit late. Now it is 12pm Wednesday, I did not hear a beep! Don't go there. YOU HAVE BEEN WARNED! read more

Cannot give britelight a star rating they are not worth one. We had all of our windows and doors including patio replaced by this company 2 years ago after inviting several companies to discuss our requirements . The Britelite area sales manager (as he called himself)was very plausible and gave an excellent report on his company their products and their fitters. I specifically asked if they subcontracted or employed their own installation teams and was assured that all of the fitters were company trained and employed only by them.That was the first lie as I was later to find out. On retrospect l should have known better than to have trusted a man in a flash suit with a flash car and flash watch but we all make mistakes . In a nutshell after I don't know how many call backs due to bad workmanship and inferior products ( I could write book) over the past 2 years.the latest callback yesterday 30th August after a piece of metal fell out of the fire safety lock which caused the window to open lopsided and not close properly Britelite sent somebody who did not work for them (his words) and was called on to do the jobs that no-one else wanted to do. He said that if we needed A new catch it would cost us £45+ vat as the installation was 2 years old but he would try and mend it. When we said what about the 10year guarantee he said that only covered the plastic and not moving parts.Guarantee ?what is it worth..He did fix the catch though which was just as well as we would certainly have contested it. read more

we used this cheep company to build a conservatory, we only used them as we had had a bad experience with anglian, wish we had gone back to anglian!! britelite are a poor standard quality,this conservatory was over 23.000 but its probably worth 2000. the builders are great but its the product thats inferior. and the after build service is even worse! we had th wrong roof then the newone leaked then we had 4 times the wrong window handles and 3 times the locks broke, the new roof leaks and they dont even have a service to repairit!!! the garantee is not worth the paper it is written on. we had an anglian rep and installer look at the finished product and they said it was rubbish. we had rain pouring through thr roof and when we phoned as its ment to be under garantee!! they said they would send out a claim form for the repair???? then we fill it in and send it back and they will contact us to arrange some one to come out what a disgrace!!! DO NOT USE this comp[any and dont believe the reviews this urgent repair wont even be looked at for 3 days so it will probably take a week to fix!! when i phoned about the broken window locks they said they only do emergency repairs on leaking roofs, well it looks as if they dont even do that! i am lookoing to do complete new windows, new guttering facias and soffits, and a new front porch but there is no way i will use these people. i like the actual installers but in all fairness they only work for the company its the actual company that is rubbish. read more

Firstly I am quite shocked at the negative comments below. From Gareth's visit and quotation to the windows being installed, Britelite have been extremely professional and accomadating. My house looks fabulous now and several neighbours have complemented them. We opted for the triple glaze and I cannot hear a peep of the dreadful traffic from the main road, this was our deciding factor on going with Britelite as the traffic used to bother my husband when he does night work. We were quoted a reasonable price (it matched another glazings firm except they were quoting for double not triple.) Gareth was very easy going and did not out stay his welcome or push for a sale and gave us the time to think over before committing. I would highly recommend this company and would not hesitate to re use them in the future as we are now toying with the idea of having a conservatory. read more

I had Britelite fit three double glazed windows 12 years ago and to this day they are still sound. Last year I had them fit new french doors, which involved removing a window and brick work. How I regret that decision. Three visits later, the doors are still draughty and over the past few months dampness has set in around the doors. I have had an independent report drawn up and they confirmed that once the brickwork was removed, a cavity was left either side of the door and only covered up with a piece of plaster board and then plastered over. Also, when the plaster was carried out, it was done so to ground level, which is any tradesman's no-no, as it draws moisture up from the ground, causing rising damp. It does appear that standards have dropped dramatically over the past 10 years and they should be avoided at all costs until they sort themselves out. read more

I don't know why Britelite are getting such a kicking on here. They upgraded all of our double glazing in our 3 bed-semi and a new front door and they were much cheaper than all of the competition in the area in Medway. I found the build quality good to great, they didn't hang around and it got it done quickly, price was good. I had nothing to complain about with my experience. Had a bit of an issue with the UPVC main front door with the handle and lock assembly but they sorted it out straight away. read more

I must say that we had Britelite Windows in and the experience was a pleasure! There was no hard sell from the salesman, he gave us good advice, the whole job was completed in 2 days and the windows look great. The fitters were polite and tidied up well after they finished. read more

The whole process with Britelite has been a breath of fresh air! All have been professional and helpful. The installation team were polite, respectful and kept everything tidy. Am very pleased. read more

Recently had my front windows triple glazed. From the salesman to the fitters it was a great service. The fitters left no mess. I am recommending them to my family and friends already. read more

BEWARE get this bunch to give you a quote and they'll sell on your phone number. You then get cold-called and harassed by blind companies etc. read more