My mom has been fighting Alzhiemers for 10 years now and in a memory care facility for the past 6…read moreand the last 2 in a nursing home. She declined rapidly very recently and she is saying it is time. I did my research and selected Rainbow to provide hospice services. It has been about 3 weeks and so far I have been quite impressed. lots of team engagement with me and more importantly my mom. I made a great choice in this part of our journey.

At the end of the trail, our brother, Robert Snyder, passed away. While we interacted with Rainbow…read morefor a relatively short period of time, we cannot say enough about the outstanding service they provided with sensitivity and understanding. Everyone we communicated with were great, covering all the bases, but Sharon stands out in terms of her knowledge and expectations. She was right on the mark throughout. Thank you, Rainbow, for. your support and guidance during a very trying time.

I am so grateful for the support, compassion, kindness and care for my family member. The…read morerelationship began with Claire & Ashley to introduce Heartland Hospice and hold my hand. Then we met Janet K., hospice nurse...who quickly felt like family. Janet was always there. Janet listened and guided us. She was with us every step of the way. I don't know how I would have handled the passing without Janet. Everyday Shawntale, CNA visited John to support him. She showed such compassion, humility and care. When there were a few issues with the facility, Ashley was there! She answered my text messages within minutes, quickly addressed the issues. The words "Thank You" are inadequate to express my appreciation for the love and support from Claire, Ashley, Janet, Shawntale and everyone at Heartland Hospice.

deep gratitude for Xio (hospice nurse), Ester and Jacqueline for caring for my mother the past 3…read moreweeks. their kindness and support at a difficult time has been so appreciated. they take so much time to explain to family members how to care for their dying loved one. a thousand tha k you's! you have inspired me beyond belief

My family decided that my Dad required hospice care towards the end of his life and we chose…read moreLifeChoice for that need. We were assigned Emily as our case manager and she was great to work with. However, we interacted the most with Grace who was on-call at the time we engaged them and helped my Dad a good bit during his last couple of days. Grace was super patient with us when we asked lots of questions about his care and hospice in general. LifeChoice also provided a rabbi for us and I think my father really appreciated that the rabbi visited with him for over an hour. I think they provided my father a lot of peace and comfort during his final days. My only regret was not engaging them sooner. Thank you LifeChoice for all of the help you provided my father and our family.

My name is Shannon Parson Johnson, My father William parson was able to pass away with dignity and…read morerespect, I cannot say enough about the incredible care and compassion this hospice team provided for my father. Their whole demeanor and attitude is that of angels, compassion, empathy, love..When he was in the hospital, he was not receiving the proper pain management, they kept delaying the hospitals hospice program while my dad was dying in pain. I was desperate to get him home. Alena, the administrator, moved mountains to make that happen. They got my dad home in less than 18 hours, they were by my father's bedside within two hours of me calling desperate for help, which felt like a miracle during such a difficult time. Daniel, the nurse who came to the hospital, was so attentive and caring such a such a genuine person. And once we were home, nurse Julie and nurse Grace took over and truly went above and beyond. They made sure the bed oxygen tanks supplies and meds was delivered before my dad even got home.They made sure my dad was comfortable, out of pain, and surrounded by dignity and respect--something he was not receiving in the hospital. there was also a Sweet CNA that came to help as well, Because of them, my dad was able to pass peacefully at home, just as he deserved. That means everything to me my father and our family. All of my father's friends and loyal family were able to come visit with him before he passed the next morning.. I highly recommend this hospice agency to anyone going through end-of-life care for a loved one--or even for themselves. Don't wait until the last minute. Have this hospice team set up ahead of time--you will not regret it. They are truly angels doing God's work. Shannon Johnson-parson

Rainbow Hospice was nothing short of a Godsend for my mother and our family. After a stay in the…read moreICU at Resurrection Medical Center, we spoke with Ashley, the director of Rainbow Hospice. I did not know she was a nurse at first since she did not share her credentials up front. Instead, she came off as someone who was warm, and welcoming, patient, and wanting to be transparent when it came to explaining what they were about and what hospice looks like. We met her at the hospital while we were trying to plan for our mom's next steps. She gave us a tour of the Rainbow Ark Hospice inpatient unit, which looked more comfortable, cozy, and single rooms looked less like a standard hospital room, but more like bedrooms at home. The family waiting areas with large sofas and a fireplace were a special touch. It was our mother's wishes to have comfort care and refuse life-sustaining procedures if it meant her quality of life would not improve. After a long battle with dementia, it was time to make that step and honor her wishes. Rainbow Hospice made sure all of the equipment needed for my mom was at home before discharge. They actually started calling about the delivery of her hospital bed and other equipment while we were still at the hospital! They were very quick. They transported mom back home with dignity and grace using a private ambulance. The EMTs were so kind and gentle with our mom, explaining everything they were doing and taking their time. All of the staff that came to see our mother - nurses Maria, Shirley, Marylou, CNA Debbie, social worker Megan, and chaplain Concy were phenomenal. They were so compassionate, caring, answering every question our family and I had about mom's prognosis and care. Due to being in the end stages of dementia, our mother could no longer speak, eat, hold her head up (she was completely bed bound) , but every single one of them greeted mom warmly, looked her in the eyes, and talked her through what they would be doing for the day. They showed her such respect. Chaplain Concy was so thoughtful and touching in his prayers with our mom. He even played church hymns our mother loved on his flute the last time he visited her before she passed. This was a touching surprise that she loved and really responded to with her eyes, showing she enjoyed it. Concy knew we were interested in the getting blessing from the priest at a home visit, and within a couple of hours of his last visit, we received a call from my mom's parish. The priest came shortly to give my mom the sacrament of the Anointing of the Sick. He was so attentive and very thoughtful to have done this. Sadly, our mother had passed a few days later, only after being on hospice for 11 days. The on-call nurses at Rainbow were so helpful: Jillian, Kathy, Ann Marie. The last couple of days, we called around the clock, and they did not make it seem like we were a bother at all. Mom never got to spend time at the inpatient unit, but bringing her home and seeing her loved by her hospice team is more than we could ever ask for. I could not end this review without giving a special thanks to Marylou, the nurse who came to see our mom shortly after she passed, and pronounced her. Marylou had other appointments before being scheduled to see my mom that day (for a regular visit), but after hearing of her passing, she prioritized our mom. She helped us clean her and prepare her with such care and integrity. She took her time with us, and even called the funeral home on our behalf. She was really such a blessing, and we expressed our gratitude for her that day. Thank you so much to the wonderful team at Rainbow Hospice! You gave our family a wonderful send off for our mom by helping make her comfortable in her last few days at home. Words are not enough to express how much you have made such a lasting beautiful impact on mom and our family. It means the world.

stay with your loved one at rainbow 24/7 do not leave them I left MOM to eat when I came back she…read morewas crying I do not know what they did to her SHE was in a lot of pain they did not give morphine as they promised rainbow got 1200 dollars each day she was there 1st day 9 hours 2nd day 24 hours 3rd day 5 minutes alive 3hours dead

Over the years their employees are rude and show minimal compassion to patients and families…read more Service is slow( equipment old and AB is environmentally stale. I still use the Alexian Bros Outpatient Pharmacy with confidence.

Positives: The facility is nice and peaceful, depending on what other families are there…read more Nursing/PCN staff was mostly compassionate and kind. My mother-in-law was brought in on Mother's Day. We were originally told she was only approved for 14 days of hospice, no mention on what would happen if it took longer than 14 days. It took a week to hear from social worker regarding her situation because social worker was out of town. no on-site chaplain, but one was available upon request. Social worker promised support with FMLA and a note for work, never received either. My husband was promised bereavement/mental health support, but only after she passed. it's been over a week and nothing. We have to track down the social worker to do her job. The last week of her stay, several loud families were visiting patients in the hospice house, with no enforcement of rules, rowdy guests, or inappropriate behaviors after we were told the teenagers in our party need to be on good behavior. The last few days of her stay, visitors, nurses and staff were talking loudly outside of her room about their personal lives. Completely inappropriate. Have had to ask staff several times for pain meds for MIL, she would be moaning and saying "ow" - nobody would check on her. Would tell staff at desk to get her more meds, they said I had to tell the nurse in a closed-door office. Why is it so hard to identify who is actually providing care? We were told by staff to plan funeral arrangements and they would contact our provider. After she passed, we were told she was a coroner's case and had to go to the Cook County Medical Examiner. We were NOT told this and have no record of this conversation or procedures (but a handout with funeral homes/crematoriums). Staff insisted they told us she was a coroner's case. We have no record. She passed on Memorial Day, the nurse on-site was unprepared for this and kept us at the hospice after she passed to talk to coroner. Did not release us, PCN staff told me it was okay to clean out her fridge and go home. We did not know we would have to talk to the cops, nobody told us that anyone who is seen for a fall and passes within 1 year has to go to the ME. No clue what to expect. More trauma after a traumatic day. We have now had to contact the funeral home on our own and hope they transport my MIL from Cook County to their facility without incident. This has been botched from the get-go. No continuity in training, communication, or actual support for families. The social worker here does not care about the families at all.

Can't get Management staff to surrender Contract information for my mother who started care under…read moreAccent, our mom passed, accent, has delayed our processing information to our insurance company, Terrible customer service!

Not trustworthy .......over medicates. Does not listen to family . Does not follow through on…read morerequests or set plans of family. Says yes and does nothing to correct problems.

Every team member we have encountered was attentive. They took the time to get to know my mother as…read morean individual and learn her routines and her preferences. That level of personal attention has made a difference in her comfort and happiness. Sunrise is clean and welcoming without feeling clinical. You are always greeted with a smile. There are plenty of common areas where residents can relax, socialize, or participate in activities. There's always something going on, daily fitness classes or fun gatherings. It's reassuring to know that my mother is actively engaged. The meals are well-prepared and diverse. It feels much more like a restaurant experience than a cafeteria. We've seen an improvement in my mother's overall well-being since she moved in. She's more active, and social. I would recommend this retirement community to anyone looking for a place where their loved one will be treated with dignity, kindness, and genuine care.

We are very disappointed with Sunrise. We brought my Dad who has dementia there . They assured us…read morethey would take care of him. They told us he would have a geriatric psychiatrist visit for proper dementia meds and a room in memory care. After 8 weeks, no meds, no bed on the memory care floor and now we have to admit my Dad into a hospital to get the proper dementia meds. Unfortunately, we still have to pay them. If your loved one has dementia please consider somewhere else that specializes in memory care.

I WISH. I could leave 0 stars…read more Do. Not. Trust. Your. Loved. Ones. With. These. MURDERERS. Nurses bullied us into letting them take my grandfather for "a few days" because they wanted to manage his symptoms better. He was taken last night and we got a call this morning that he died. They didn't feed him. They didn't give him his medications. They didn't check his oxygen levels because they "don't usually do that" but they PROMISED THEY WOULD BECAUSE IT WOUKD MAKE US FEEL BETTER FOR HIS OXYGEN TO BE STABILIZED. They pumped him up with morphine when we specifically said we only give it to him once a day before sleep. They took him away from us to leave him in a room by himself and die.

The facilities are very clean and attractive---that said, Journeycare promised that our Mom would…read morebe looked at and be pain free in her last days. So far, we've had to chase the nurses down to administer simple treatment like providing some moisture to her mouth-which is cracked, dry, and very painful. Mind you-not meds-but simple hospice care. I'm expressing these concerns not only as a son-but also as a physician. I walked in on the daughter complaining for the second day. Mom has only been there barely two days. Journey care----please provide services you promised.

Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

Like anyone else, I headed straight to hospital when my uncle got hurt or sick. Hospitals having to…read morecare for so many people and wait times, it was hard. It was even tougher when I was out of town. I've always felt sorry to my uncle since I couldn't be there for him, when he needed me the most. While trying to find alternative ways to take care of my uncle, I found this home healthcare service called, 'Primus.' I was skeptical at first since it's not me who's taking care of it, it's a 'service.' I've met John, manager of Primus, and Diane, the care giver, to discuss how my uncle will be taken care of... It looked simple on paper, but the 'real' services that they provide, it was better than expected. I couldn't tell the difference at first but a week or two later, I saw it. My uncle's got healthier and happier. What I wanted for my uncle, Diane and Primus team took care of it. I'm looking forward to how well my uncle will be. I'll write more later...

My mother is under the care of Primus Home Care for the last 3 years now, and I feel that my mother…read morewouldn't have made this far without Primus. Both case manager and caregivers are very caring. I will definitely entrust them until the last day of my mother. I recommend them without reserve!!!