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    Brink Ink

    5.0 (6 reviews)
    InexpensiveOffice Equipment
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    Staples

    Staples

    3.1(72 reviews)
    5.2 mi

    * Awesome service on a quick & high quality rush job on…read moretechnology business cards. * My order was handled by Julie at the counter, & I couldn't be more pleased. * She worked from a photo copy of a prototype business card without formatted files or hours of formatting spent on the computer (like at Kinko's). * Two hours later I picked up 2 boxes of completed glossy business cards (500), for a total of $23.95. * I'm absolutely thrilled with the speed, quality & price of this amazing piece of work. * Thank You Julie for the hard work & extra effort.

    Stay away from Staples shredding service!!!!…read more I went to Staples on PCH in Torrance, CA to have some unused business checks shredded. Staples uses Iron Mountain for their shredding service. There are locked bins, into which you put the documents you want shredded. I paid for the shredding and the next day I received a call from my banker asking me if I had issued at check for $15,000 to a person unknown to me who had attempted to deposit it to a Bank of America account. (I received a copy of the fraudulent check from my bank). The check was written on one of the blank checks I had put in the bin to be shredded, so their shredding process is not secure. I went back to Staples and talked to the store manager, who was very nice, but all she said she could do was give me the phone number of Staples Corporate. I then called the number, but after about 1/2 hour of trying, it was impossible to get a human on the line to explain what happened. I then called Iron Mountain at the phone number they have on the bins and same thing, their phone tree doesn't enable anyone to make a complaint or a claim. I did speak with a customer service representative finally (who was out of country and hard to understand) and they assured me that someone would get back to me via email, which I provided them. In the meantime, I had to close the account the check was written on and open another account, transfer funds, etc. A real headache! Staples and Iron Mountain customer service is extremely poor and their shredding service in unsecure and potentially damaging and dangerous. It would be interesting to know if Iron Mountain maintains any form of chain of custody records relating to who picks up on specific dates at specific locations. Stay away from the Iron Mountain shredding service. By the way, if anyone from Staples or Iron Mountain reads this I'll leave contact information with the manager of the Staples Store.

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    Staples

    Staples

    2.8(89 reviews)
    5.6 mi

    I had such a meaningful experience with Melaya at Staples during a really difficult time for my…read morefamily. We were grieving while trying to plan my mother-in-law's services, and she truly made the process a little easier for us. From the start, she was incredibly patient and kind. We ran into issues with the prints coming out blurry, but she never brushed it off or made us feel like we had to settle. Instead, she went out of her way to test different printers and troubleshoot until we got the quality we needed. I also sent multiple revisions, and she handled each one with so much patience and understanding. What stood out the most was her empathy. She offered her condolences and spoke to us with genuine care, which meant more than she probably realizes during such an emotional time. Melaya's customer service went above and beyond, and I'm truly grateful for her support, compassion, and dedication. She made a hard day just a little bit easier.

    Front salesman seem rude when I asked was Party City is taking over the store. He abruptly answered…read more"why are you saying that." His response sent bad vibes. I proceeded to shop, and added large items in basket along with a floor mat. By this time he was no longer on the cashier, but stocking shelves. I was having difficulty as I walked to the front, and he looked the other way and never offered to help. To make matters worse, I needed help to take my things to the car, and the cashier never asked if helped was needed. Now, this is why thar I need to return to Amazon. Customer service is critical. I sure hope it's not a result of my race.

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    Brink Ink - officeequipment - Updated July 2026

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