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    Brilliant Mind Behavioral Services

    5.0 (3 reviews)
    Open 8:00 am - 4:30 pm
    Updated 3 months ago

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    Haven Behavioral Hospital of Frisco

    Haven Behavioral Hospital of Frisco

    1.5(56 reviews)
    1.7 mi

    They need to work on communication, especially with patients' families…read more I checked in during Covid. Each day we had 1 group meeting w/ social workers and 1 group activity (ie Pictionary, YouTube dancing, petting a dog). Most of the time we sat in common areas watching TV since spending time alone in your room was discouraged. There is no outdoor exposure. It's 2 long hallways, 2 common areas, and 1 cafeteria-lounge area. Overall, the nurses and techs were helpful, the social workers were overworked, and the doctors/psychiatrists were mechanical.

    Very disappointing experience…read more The facility's pharmacy could not provide one of my loved one's prescribed medications because they were out of stock. I drove to the hospital to bring the medication myself, but after waiting about 40 minutes, asking multiple times for assistance, and requesting to speak with a supervisor, no one ever came to help. I eventually had to leave with the medication, which meant my loved one went without a medication that had already been prescribed. What frustrates me most is not the inconvenience to me. It is that a patient went without needed medication because the process broke down. Better communication and a little urgency could have prevented the entire situation. I have filed a formal patient grievance because I believe this needs to be addressed. If you are considering entrusting the care of a loved one to this facility, I would encourage you to do your homework and carefully consider your options. Based on my experience, I believe you can likely find better care elsewhere.

    Brilliant Mind Behavioral Services - psychiatrists - Updated August 2026

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