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    Brilliant Glass

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    3 months ago

    Excellent experience from beginning to end. Great communication, obvious expertise, beautiful finished product

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    7 years ago

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    Ricky Shakallis - After, that's a lot better...

    Ricky Shakallis

    (2 reviews)

    We had Ricky and his team replace our roof, and I cannot say enough good things about them. Not…read moreonly were they prompt and performed excellent work. But Ricky provided incredible advice, worked with us closely throughout the entire process, and their cleanup was so thorough that the only sign anything had been done was our spectacular new roof!

    I was preparing to sell my house and needed to have a new roof installed before putting it on the…read moremarket. Fortunately, Ricky was referred to me by a friend who had his roof done by him and said he was extremely reliable and would do a fantastic job. So, I called him to schedule an estimate, he showed up ON TIME (great sign!), and the price he gave me was very reasonable. I decided to go with him to have the work done and am VERY glad I did! From start to finish, Ricky and his employees were beyond professional and true to their word. Not one single day were they late, NOT ONE, nor did they cancel or no show (something I've had frequently occur in the past). I was able to observe some of their work during the process and it was obvious they were experienced in their trade and took pride in their work. Once everything was completed, my home looked almost entirely brand new, and was beyond amazing! To say I was happy with the final results would be an understatement. I also have to add, not only did they do superb work installing my new roof, but they did not leave a single piece of trash, old shingles, nails, or anything behind. They even walked around my entire property ensuring every nail and small pieces of shingles and wood were picked up! I'm glad I trusted my friends recommendation because the service I received from Ricky and his employees was A+ top notch and I would highly recommend his company to anyone who wants the job done right!

    Tidewater Door & Glass Repair Company

    Tidewater Door & Glass Repair Company

    (12 reviews)

    It is just as important to show up for a scheduled appointment as it is to do the job properly. I…read morehave never had interaction with a company where NO SHOW is just something they expect you to accept. If there had been any other company available to do this job I would've chosen based on the fact that they never show up. I have a record of first call and no show February 13th, then again March 16th, again April 10th. I found out the owner had had surgery but there was no communication of this and I was under the impression they would have a different employee come to do the job. But that never happened. On April 12th Blanton finally showed up in person just to assess what needed to be done. He insisted on a prepayment which made me really uncomfortable given that he hadn't shown up 3 separate times already. And I was right unfortunately, once again not showing up on the agreed upon day nor the next nor the next and not responding to calls or texts until I told him how unprofessional to which he responded as if I offended him. Not thinking of the fact that it was my money and him not showing up that was the issue. I finally had to go out of town for 10 days so I called upon my return and he finally showed up and got part of the job done, forgetting that he was supposed to repair the screen door as well. He took the door with him. And once AGAIN he hasn't shown up on the following day as agreed upon. If a customer can't trust your word, how does that reflect on you as a business owner? I now see just how many others have complained and I'm sad to say I will not be calling this company again if I ever get my screen door back.

    Tidewater Glass was recommended to me and the reason I chose to do business with them…read more Although I was promised enthusiastically by Eric and immediately put a 50% deposit down with the owner Blanton, my simply installation remains incomplete after 4 rescheduled and no show appointments without even a text or phone call, It is clear to me that This company's lacks ethical and professional integrity and I would not do business with them again nor recommend them to others. Ann Geraci

    Thompson Creek Window Company Chesapeake

    Thompson Creek Window Company Chesapeake

    (23 reviews)

    Thompon Creek Window Company has substandard installations. The project was initially installed…read morewith incorrect paneling, caulking was cracking and had to later be redone, and patio door was installed with missing parts. It took them 4 different dates to complete an installation that was scheduled and promised to complete in December 2025. The project was not completed until Feb 6, 2026. Do not use! I asked for compensation and reduction of cost, I was offered $500 after requesting to speak with a manager for 1 month and a half. I took off 4 days of work. There were 3 different issues that should have decreased costs by at least $200/each and I requested $1000. WARNING- THEY WILL BREACH THE CONTRACT AND OVERCHARGE FOR A SUBSTANARD INSTALLATION.

    Havent even had an install and already regreting this company. Windows ordered months ago. They…read morecalled late october to set an install date caliming the ONLY dates they had available were Dec 24 or 26. We picked the 26. They charged the full amount of the windows to the credit company 2 days before the install. Confirmed installation 2 days before and the day before. The day of install they called saying their crew cancelled and cant come for 2 weeks. Did they go on vacation or are your offices closed for two weeks?! No manager contact just sime random guy that was there that day to call us and notify of our install cancellation. And we have blinds and everything off the windows now till they decide they want to cime cause we are on the hook per their contract. We were considering doing the rest of the house but if this is how they care for customers i will stay away.

    Brilliant Glass - glassandmirrors - Updated May 2026

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