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Orland Park, IL

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Sunrise of Palos Park

Sunrise of Palos Park

1.8(12 reviews)
2.0 mi

My grandfather lived here for a while. He seemed to be taken care of well enough, however we have a…read morerather big family and I don't think he went more than 1 day without one of us being there to visit and make sure he was ok so he basically had his own "staff" to pick up where Sunrise left off. Also, honestly we did very often slip cash to the caregivers to insure he was well looked after. I can say that there were a few staffers who seemed to truly care for my grandpa and his smile and reaction to their presence was genuine. However, there were some things that bothered me. In the end when he was put in hospice there was a time that he was laying in bed and struggling to breathe. He clearly should've been in a hospital bed that could be properly elevated. I said something to the nurse and she said oh yeah she noticed that a few days ago and meant to ask someone about changing his bed but got too busy since it would be such a big process. DAYS AGO she noticed it! I didn't accept her answer, I personally called his hospice care VITAS HOSPICE and even tho it was very late on a Friday night they sent a proper bed out immediately and within just a few hours he was MUCH more comfortable. That's all it took. A BED. As opposed to the sunrise nurse just addressing the discomfort with stronger narcotics. He did have things stolen while he was alive. And most despicably, in the time immediately after he passed away I knew exactly where his wallet was sitting because I needed info for the funeral home. During the 5mins we had to leave the room someone came innand stole the money in his walllet and stole his handicap parking placard. So that's obviously a well practiced habit of the Sunrise staff if people are so comfortable and confident enough to rob someone who has JUST died and whose family is only steps away. WHATS EVEN MORE DISTURBING is when you think that whichever Sunrise thief it was, their job was to TAKE CARE OF this man. So it makes you wonder, how much does the staff REALLY care about the residents if they are so callous that they can so easily steal from patients only minutes after their death. Other than those things, Sunrise seemed clean, had an active community, is in a beautiful building in a safe and lovely town. And even with its faults it was the best facility he'd ever stayed at...which is scary to think of actually. But it is what it is. So I think it comes down to the sad fact that you simply cannot trust anyone to care for your loved one as well as you would no matter which home/facility they are in, and you need to monitor their care often. Many of the support staff like care techs are minimum wage workers and they can resent the patients /residents for being what they consider "rich" since the rents are so high. So they figure its not a big deal to take money and jewelry or other items...Its just always a risk to let strangers care for your family.

Please do not trust this place. It's dirty & poor care. We moved our loved one out- that's how bad…read moreit was. -A manager accepted money from my parent- huge no no. -I was told by maintenance how they keep difficult people because they need to keep rooms filled. -Overheard front desk woman who often was cold & had an attitude, who buzzes people in actually tell me when I let her know about the men who were smoking on the side porch but wanted to be buzzed back in, in the freezing cold of winter, "Let them wait." -I'd find my parent sleeping at the breakfast table alone, long after breakfast. Allowing people to just sit at the table with nothing to do. It's a pathetic sight to walk in on. -Crafts were insulting. Crayons with copies of a coloring book pages. -So many more red flags that I haven't listed. -Please go visit your loved one at various times, day and night, so staff isn't expecting you. You'd be surprised at what you walk in on. -Some staff was kind- many weren't. Nurse wouldn't work with and honor hospice nurse notes and medications unless family searched for them and even then, it wasn't on the schedule it should have been. I know it's not an easy job to say the least, I once worked in a facility, but this place needs an overhaul from the top/down. All I can say is if you can, stay with your loved one as much as you can.

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Sunrise of Palos Park
Sunrise of Palos Park

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Peace Village - Peace Village

Peace Village

3.0(4 reviews)
2.2 mi

My parents lived in an apartment at Peace Village for over three years. They enjoyed the apartment…read morelayout, buildings, condition of facilities, food, activities and the pleasant highly-trained staff. They had done their comparison shopping and glad they made their choice. First class. After my father died, my mother entered the Peace Village Circle Inn for memory care. She was hesitant to go in, but the caring staff soon won her over and she felt part of the warm community of residents. Again the food was excellent, got to know the other residents and feel part of the group. The activities and ambiance gave her a high quality of life. We eventually moved my mother to be closer to us in California and the bar was set high for us to find an equivalent level of service. Bravo Peace Village - you brought my parents such joy and caring.

My father was at Peace. They claim that this facility will take care of all the clients needs. To…read moreage in place.Independent, Assisted ,and Memory Care living.However, they were unable to provide the care my father needed. He started out in independent care and quickly deteriorated to needing more care. He was given 48 hrs to find somewhere else. Despite our having paid our money they said they could not provide care.We were burdened financially to pay for another facility.They threatened to have a court appointed guardian, they allowed unauthorized personnel into his room. They kept the money for close to 4 years after he left. My mother was at another facility when she passed we received the monies in less than 1 year. This place uses families that are in precarious positions desperately looking for guidance and in our case we received none.

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Peace Village - Peace Village

Peace Village

Peace Village
Peace Village - Peace Village

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Peace Village

Harmony Palos Heights

Harmony Palos Heights

3.5(23 reviews)
3.8 mi

We recently had to find a skilled nursing facility for my 65 year old dad who was suffering from…read morecirrhosis of the liver and a multitude of other issues. The search was terrifying...every single place had at least one horrible review. A family member who works at a law firm with lawyers who deal with nursing homes highly recommend this place. I can see why! Within 12 hours of being there my dad had a meeting with an occupational therapist and a few hours after that he had a session with a physical therapist named Daniel. He had my dad up, walking 10 to 15 ft with a walker...something he hadn't done in almost 2 weeks. We were very impressed. They were focused on getting him better. As with any situation, I would recommend asking as many questions as possible, double checking with them, and keeping up with ur loved one's progress, but after the first night I was confident that my dad was in the right place for his recovery. Unfortunately, my dad was only there for 1.5 days before his kidneys got so bad that he had to return to the hospital....all due to problems that we knew could end his life soon. He passed away a few days later. All in all, ManorCare West was highly recommended to us, and we would recommend it to anyone else in our situation.

i was a patient at Harmony and left at the end of March, 2025 after staff had tried to delay my…read moredischarge unnecessarily for 2 weeks. My care there was adequate but with confusion about diet and medication often from the nursing staff. My doctor verified multiple times that I was to have a diet increase as I had lost roughly 100lbs and was denied adequate food. I was denied physical therapy of any kind and told that my insurance did not approve it. I was left there to die.....but I did not. On March 6th I was notified that there would be an additional patient sharing my room. This patient was Derk Ball and was brought in with his sister. The staff installed a bed but I do not recall a phone nor call button and the room was not ready when Mr. Ball arrived. I overhead and was told that he was brought in from Palos Hospital having undergone a biopsy of his lower back and suffering from Pneumonia. There was a minimal amount of care done to ensure that he was made comfortable or had adequate oxygen. He was not receiving fluids or nutrition and after his sister left was basically ignored by all staff other than to check vitals. Several times I heard the nurses comment that he was removing his oxygen tube from his nose and had it in his mouth. Food was brought to him, it went untouched and his tray was removed. On Friday night I commented to the nurse that he had not had food all day and nothing to drink and offered her to give him my milk. To my knowledge he had not had any nourishment all day. On Saturday morning Mr. Ball was awake partially and had a male visitor and by Saturday afternoon and into the evening he seemed to be asleep. Food was brought but removed shortly thereafter and other than a bed check or to check for vitals, Mr. Ball was ignored throughout the rest of the day and evening. Late into that evening the attending nurse seemed rather unprofessional in making comments to the CNA about subject matter that I found to be offensive. This escalated to the point that when they were changing Mr. Ball she began to make comments about his genitals and very off-colored remarks directly at him. The CNA was laughing histerically which only encouraged her cruel behavior. She then commented that he was sucking on his oxygen tube and that it goes into his nose and not his mouth. Mr. Ball was not vocal and did not seem to be lucid. At this point I was able to get myself out of bed and into a wheelchair and after she left the room I went into the hallway and notified the nurse that he had not had anything to eat nor drink since he was there. Her response was vague and basically that if he doesn't eat they remove his tray. Sunday morning I was awake from most of the night and the nurse checking in that morning was told by me that again he had not had anything to eat. Our breakfast came and I told the nurse to give him my milk which she brought to his tray. Mr. Ball did not seem awake for the rest of the day. After lunch came and went I again told the nurse that he has not had anything to eat. Late into Sunday evening the attending CNA did a bed check and said hi to me and was very pleasant. She went over to check on Mr. Ball and left his side of the room after less than a minute. She said goodnight to me and left. Within about an hour the nurse coming onto her shift was doing her bed check and we exchanged a few words and she proceeded to Mr. Ball's side of the room. After only a few seconds she ran out of the room and I knew something was wrong. The scene of this became very frantic, very quickly with multiple alarms and multiple people entering the room. A cart with life saving equipment was wheeled into the room as staff attempted life-saving procedures. The CNA who had last checked on Mr. Ball prior to shift change was present but admitted several times that she did not know what to do. She said that she did not know how to perform chest compressions. I was in my bed and because of multiple people in the room I was unable to leave. I heard mention that paramedics were on the way and one of the nurses got me out of bed and ushered me down the all to the lunch room area. It was very cold so I stayed in the hallway. By this time some of the patients that were mobile came out of their rooms out of curiosity. The paramedics arrived and assisted in the life-saving measures of Mr. Ball. The head first responder kept asking who was in charge and what was happening. After life-saving measures for Mr. Ball failed this paramedic started to become loud and was yelling that nobody seemed to be in charge and that there were needles left on the window sill and he tried to put them in the sharps box and it was full. He demanded multiple times to know who was in charge and what was going on at this place. He blatantly stated that they were not removing the decedent and to call the medical examiner's office immediately. He left in utter disgust over what he had witnessed.

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Harmony Palos Heights
Harmony Palos Heights
Harmony Palos Heights

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Pink Angels Home Caregivers - Thank you to everyone that attended the Pink Angels Summer Bash!

Pink Angels Home Caregivers

2.7(3 reviews)
0.2 mi

I've been blessed enough to work for this company and there is nothing else to say but they are…read moreamazing. Their work ethics are excellent, and their professionaLism shows in every transaction they have. I'm grateful that they always match you with the perfect patient and case so that there is harmony in the care that you provide. Thank you Pink Angels for the opportunity.

My experience was similar to Jim's review. Our mother moved in with us and we were trying to figure…read moreout her schedule and let Jackie - the owner - know we would need to adjust her schedule as we got things sorted out. She said that was not a problem and promised us that she was just a phone call away. We left that meeting very hopeful. We rarely could get her on the phone after that day and her scheduling team had a big issue following through with requests for a schedule change. I even emailed them a proposed schedule using the email on their website. They never got it and didn't know where my email went; they assumed it went directly to Jackie but weren't sure... When I did finally get ahold of Jackie (calling the number on the invoice) she promised us twice she'd get a schedule to us by the end of the day. She didn't. Nearly a week passed with us asking her a second time to provide an update -- again she promised she'd get back to us by EOD. She never did and never even contacted us to say she needed more time. It was just *silence.* When we let them know we were terminating our service, Jackie was defensive and confused. It was a truly wild experience. I'm giving them two stars because the person they did set us up with for a few days each week was good. She just didn't have bandwidth -- and I don't think Pink Angels is staffed to be anywhere as flexible or accommodating as they promised.

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Pink Angels Home Caregivers - This are some of the pink angels

This are some of the pink angels

Pink Angels Home Caregivers
Pink Angels Home Caregivers - The owner always visiting .

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The owner always visiting .

BrightStar Care - homehealthcare - Updated October 2026

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