In-home care has arrived late or not at all. office says this is not standard or ok, but it recurs…read morewithin a day or two. 2 stars because when they do show up, they are kind and competent.

I agree with the other Reviews -- 1st thing to understand: the various BrightStar's -- they are a…read moreFRANCHISE operation (picture: McDonald's) that people Buy Into: they have limited training -- I think it's just 4 days. Yes, those commercials by the founder that appear on TV -- claims are laughable! Often the spiel from the sales team is way different from what you actually get from who shows up at your door! You do Not want to place the health, well-being, security of your loved one in their poorly trained, less-than-compassionate hands.

I don't often write reviews or recommendations however, I felt that I needed to write a…read morerecommendation for this company. I have been using Fox transport for many years, they are a small family business. I have tried other transportation companies in the past to take me to my appointments and Fox Transport is the absolute best option in my opinion. The drivers are some of the sweetest and kindest people I've ever met. They are always on time and are super flexible. They make scheduling rides very easy, their vans are clean and accommodating for those who who are wheelchair passengers. All in all, I would highly recommend Fox Transport! I would give them 10 stars if I could.!

From the owner: Transport for Medicaid Patients, Transportation Services…read more Services: Senior Citizen Transportation Service, We Will Transport You To Doctor’s Appointments, Grocery Stores, Movie Theaters, Family Gatherings or Anywhere, Airport and Emergency Runs, Airport and Private Transportation, Transport To and From: Hospitals, Dialysis Centers, Wound Care Centers, Skilled Nursing Facilities, Rehabilitative Services, etc., Transport to Doctors Appointments. Location Facts: Serving a 30-Mile Radius from Elkhorn, WI. History: Fox Transport, located in Elkhorn, WI, is the premier transportation company serving Madison, East Troy, Delavan, Lake Geneva, and nearby areas. We specialize in senior transportation, offering rides to doctor’s appointments, grocery stores, movie theaters, family gatherings, and anywhere within a 30-mile radius. For all your transportation needs, contact Fox Transport in Elkhorn.

This in home care business was made with love and compassion. Being able to keep your loved ones at…read morehome instead of in a facility brings absolute peace of mind. I would recommend serene care solutions to anyone! Reaching anyone for help with questions is always very easy!

From the owner: -Personalized Care Plans: Tailoring services to meet the…read moreunique needs of each client ensures that they receive the best possible care and attention. -Experienced and Compassionate Staff: Hiring trained professionals who are not only skilled but also genuinely care about their clients’ well-being sets a high standard for service. -Comprehensive Services: Offering a wide range of services, from medical care to daily living assistance, ensures that clients can find all the support they need under one roof. -Focus on Comfort and Independence: Striving to help clients maintain their independence and stay in the comfort of their own homes as long as possible enhances their quality of life. -Strong Community Presence: Being deeply involved in the local community and building relationships with clients and their families fosters trust and reliability. -Flexible Scheduling: Providing care that fits into clients’ schedules and needs makes your services more accessible and convenient. -Continuous Training and Development: Investing in ongoing education for your staff ensures they are up-to-date with the latest care techniques and best practices. -Transparent Communication: Keeping open lines of communication with clients and their families helps build trust and ensures everyone is informed and comfortable with the care provided. By focusing on these elements, Serene Care Solutions can offer a superior level of care that truly makes a difference in the lives of your loved one.

I highly recommend! They are so good and helpful not only with my Mom but also help me. They get…read moreMom up, cleaned up and ready for the day. Get her something to eat. Tidy up, help with laundry and other things that pop up. Great staff!!! So happy and grateful to have found them.

From the owner: Our business specializes in making our Clients feel like a part of our family. We provide…read moreone-to-one attention during our free consultation which includes intake process and a nurse assessment to really get to know you. Base off of that meeting, our expert nurse will develop and customize your plan of care that fits your needs and expectations. We truly believe that excellence does start with our leadership team and that will trickle down to our staff members who are not only experts in their field, but are also loving and compassionate. We service anywhere within a 50 mile radius from our home location. Give us a call! We can’t wait to hear from you.

I am new to the responsibility of having aging parents but this looked like a good facility and…read morewas near by. When I initially called, I gave a lot of information and was told a coordinator would get back to me. They never did. That should have been my first clue. But I called again, they came out for an assessment and all seemed great. They sent a girl out for her first care visit and I knew mom didn't make it easy for her. I called right away and they assured me they are used to these things and they always facilitate communication between caregiver and family member. Well mom told the girl not to come back after 3 visits and no one bothered to contact me. I called them again and they said they were getting around to it. Another week went by and still nothing while my parents sit unaided 220 miles from me. To say the least, I am going to a new agency. The caregiver they sent out did nothing anyway but sit there.

I've been with Cooperative Care for 12 years. Being a member owner of this business makes me vested…read morein staying, have an impact on it's success and continuing to provide services to people in need within the community. Cooperative Care has very flexible scheduling, a fair wage and a good support structure. If you love caring for people and making a difference in your community, Cooperative Care is the employer for you. You will have options that fit your life, an ability to have a say in how the business is run and be part of the only home care cooperative in the state. If your a member of the community in need of in home support, Cooperative Care offers peach of mind for you or your loved one. We provide services to meet your needs, 24 hours a day, 7 days a week with friendly, accountable and dedicated caregivers.

Because I am disabled and have several chronic illnesses, including stage 3 liver failure, my…read moreinsurance allows me a benefit that includes help around the house. Because of this, I was using Visiting Angels as a care provider to help me around the house once per week. This helped lighten my load a little bit during trying times. Visiting Angels had been helping me since early August of 2024. In mid-October of 2024, I got a call out of the blue from Lydia in the Oshkosh office saying that they were going to discontinue my care because I wasn't doing enough visits per week. I explained to Lydia that I only had so many visits allowed through insurance to get me through to the end of the year. For that reason, I was only willing to do one visit per week. According to Lydia, their minimum was one visit per week. Therefore, I didn't see an issue with this. That's what I was already getting. Lydia pressed to get me to do at least two visits per week. I refused. We ended the call as she was going to do some additional checking on her end. The next day, I received a voicemail from Lydia stating that they were going to discontinue my care because I was not reaching their minimum. I find this absolutely insane, because they had been caring for me since August. It seemed like just a bullying tactic to get more visits and more money out of me. Though the caregivers were always kind, respectful, and caring, I find these extortion tactics from their office to be absolutely disgusting. And to just end my care with a cold, uncaring voicemail is pretty cruel. Visiting Angels? More like NON-visiting DEMONS if you ask me. Steer clear!

Varry fixable work place. Family friendly company. No mandatory weekends or holidays. Easy to…read morerequest days off.

Horrible communication, staff calls off a lot or they have nobody to cover shifts! Little regard…read morefor scheduling timeframes asked for, send staff earlier than agreed upon with no notice ! No continuity of care--decent workers but different workers every shift--strangers coming and going Hubby is a disabled vet and is entitled to 8 hours a week/-when I complained to bright star about what was happening they cancelled our contract and said VA Did it which was a flat out lie! Horrible communication with staff, clients, when you hv a different person coming every shift I had to stay and supervise Mostly great workers but horrible agency --not a staffing issue but a management issue COMMUNICATION NON EXISTENT. A ONE star is given cuz it's not fault of workers

I have used Bright Star for five years to assist in caring for my aging and disabled mother. The…read morelocal office changed managers over a year ago and a lot has changed. Previously, every Bright Star aide was at least a CNA. That was one of the things that sold me on them. But under the new management you are likely to get a non-CNA caregiver (CG). They still charge you as much as you pay for a CNA, but you won't get the assurance that the caregiver has the same level of training. They will have "in-house" training instead. That's not to say that the caregivers aren't good. With the exception of one or two over the years, the quality of care is very good. You just pay for a lot more for what you get than you should. The new emphasis since management changed seems to be on making more money for the owners rather than on putting the client first. (The La Crosse location is a franchise owned by people in Madison.) Bright Star doesn't take insurance. Rates have gone from just under $20 per hour in 2014 (with periodic increases) to the current $25. One of the first things the new manager did was to raise rates drastically. The form letter explaining the reasons to raise rates cited its necessity in order to attract and maintain workers in a competitive field. If you think that means they arre going to pay their workers more, think again. The workers don't earn a lot more than $10 per hour but they charge clients $25. Over the years I've asked the workers whether they've received a raise whenever there was a rate hike and the answer has always been "no." The only raises they get are based on length of service or increase in level of service (like going from a CNA to an LPN). The rate increases go to administrative costs and to padding the bottom line. Another emphasis I've noticed is on protecting the company. Once the supervising nurse decided that we should sign a form indicating that we would provide proper equipment and that we understood that Bright Star aides are not allowed to do any more in assisting the client to get up than to gently pull on the gate-belt. This is because one of the aides claimed to have hurt herself in a transfer. The nurse was in such a hurry to get written acknowledgement and since she couldn't get hold of me, she had my mother (who is legally incompetent and under a guardianship) sign the form. It didn't seem to matter to the nurse that my mother didn't understand a thing she was signing. But the nurse did what the office wanted her to do and got a signature. That it will never hold up in a court of law didn't seem to be a consideration. Bright Star's motto is "a higher standard." It is a lot lower than it used to be. Five years ago, I would have given them five stars. They are now a three.

The staff are very friendly and always upbeat! Our brother loves it there...always doing something…read morefun and exciting for the residents!! Thank you Beth and staff for going above and beyond!