I had a very unpleasant experience with Back in Action Chiropractic today. I had previously contacted them to see about coming as a new client. However, I had some reservations because the interactions and the phone-answering service had a very corporate and unfriendly feel to them. On the second call I made to set up the appointment, the receptionist came across as a bit snotty. Even though I was calling more than a week in advance, she acted like I was putting her out to find a time for me and acted annoyed. In addition, I was told I would have to have X-rays every 3 years to continue to see them in the future, which I thought was extensive. Previous chiropractors I have seen have only required initial X-rays. X-rays cause non-ionizing radiation and can lead to cancer due to DNA breakage. One would think doctors interested in health would not require that. I was on my way to my appointment today and called to let them know I was coming. However, the receptionist told me my appointment was canceled because I did not call to confirm it earlier. I was shocked. I hadn't gotten a chance to call to confirm the appointment. I had driven from out of town to come. Anyway, I think if I make an appointment and haven't cancel it, I will be there. Many people, including myself, don't always have time to call and confirm every appointment they make. Although I can understand the policy, I don't think canceling the appointment of a person who needs help, because they didn't have a chance to confirm it, is a very professional or caring thing to do. I can't speak to the skills of the doctors who work at Back in Action as I have not seen them. I didn't get that far. I don't plan on making any future appointments. read more