Went in during a road trip when my tire started leaking. Within 20 minutes my tire was successfully…read morepatched up and refilled with air and now we're back on the road! Everyone was super friendly, efficient, and I got my tire done for a great price!

I took my car to Todd's for a check engine light issue. It was 'fixed' for a day and then my car…read morebroke down again with the same issue. My biggest complaint was my husband and I's interaction with the receptionist, Melissa, over the phone. She was short, nasty and very unprofessional despite us asking simple questions about a part return. We will never return here and would never recommend any friends come here because of the receptionist.

Way under the others with his quote. y then did the job in our driveway and there were no nuts,…read morebolts or springs left over. lol

From the owner: Factory trained technician with 10+yrs experience. Call or text!read more

Dave and his crew always do a great job. Friendly people and a comfortable waiting room. I would…read morerecommend ARS.

(Holy cow, I just realized that I've had a draft of this review sitting unfinished for over 2.5…read moreyears. I'm a terrible Yelper. Anyway, better late than never...) So after an unfortunate meeting with a large piece of metal on a rural road, I rolled my poor Nissan Sentra over to the only auto repair place in Freeport that I knew about (thanks to its distinction as the "best repair shop in town," according to a local newspaper survey). Even though I hobbled in just minutes before closing time, they took their time to check out the damage and then gave me a quick assessment of the situation (which ended up with a gathering of employees staring at the underside of my car in amazement that something could have done so much destruction without resulting in a complete breakdown (or an explosion (seriously))). Ultimately, my auto was toast, and it couldn't be put back on the road without significant work. Dave, the owner, stuck around to help me figure out a rental car, and then actually offered to drop me off on his way home! I don't want to make it sound like this should be expected as standard practice, but this level of customer service -- even in a rare exceptional situation -- is pretty much unheard of. All in all, the work that they did was perfect, they went the extra mile personally and professionally, and I'm still happily chugging along 60,000-or-so miles later. I'm going to need some more work done again soon, and it's too bad that I wasn't able to take the Auto Repair Specialists with me when I moved back to the Chicago burbs.

Have had all my vehicles serviced here for years. From a 1996 Mustang to our 2021 Gladiator and…read moreseveral in-between. Even a Mustang I used to enter in car shows. They are very good about keeping it clean. I trust them with my stuff.

They got me in right away and were courteous and priced fairly! They took pictures to show me the…read moreparts that needed repaired and showed me a parts diagram to explain thoroughly.

I am grateful with the service provided…read more They do good work here. They treat you with respect. If you have a problem, they will listen and help. Always ask about the labor time and compare it to your actual time being worked on from start to finish.

I had to give a star. Otherwise I would have given them nothing. I had a 11 am appointment. Hardly…read moreany cars or trucks in the bay...at 12:10 I returned. My vehicle hadn't even been serviced yet. We have done business for years with this group. Recently we looked the other way when they performed an oil change on one of our trucks to only drive it 30 miles and the oil light when on. They failed to place the required amount of oil into the engine. They have performed many farm calls for us. But I think it's time to find someone else.

I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

I bring all my vehicles here. Honesty is most important to me. And they have always been with me…read more Even told me a few times that a problem wasn't going to be something they could handle. Then the owner gave me a great referral to another very honest shop. Anytime an estimate has ended up being higher is when other issues were discovered during the repair. That's normal and expected, and no way possible to anticipate and estimate over the phone. I question the brake line review as I was a boy once and I raised three of them... I'm guessing there may have been a bit of a communication breakdown somewhere and I suspect it was between his ears. I'm guessing it was more an issue of him not understanding everything. My recommendation is: a) bring your problem to Brian, b) have him look at it, diagnose it, and then give you repair options/prices, c) have him fix it.

The gave me a quote and then added shop fees and other things after the quote. If there are fees…read moreassociated with the work being done, they should have been up front about it.