We disenrolled my son after only two months at Lightbridge Academy Westfield. Honestly, we would…read morehave done it sooner if it weren't for their 45-day policy, and we regret not pushing to pull him out ASAP. The number of issues we had in such a short time was horrendous. My son was in the mobile infant room. First, at the open house, there was no communication about the children's daily schedule, and the overall presentation was unprofessional. The teachers read off a paper and gave us no instructions on drop-off/pick-up routines. Almost daily, my son's lunch dishes were scattered throughout his bags, lost, or we took home another child's materials. We packed lunch and snacks daily. However, my son was continuously fed snacks from the school without my permission, and when I would bring it up I was assured they were not. But at pick up, they would tell me he enjoyed the school snack today. The staff in the room was unprofessional. They were using the iPad for personal searches, the pictures they sent home were blurry or did not always include our child, and they were not warm and friendly to us. The app was never accurate, and we were rarely updated on the amount of food he was eating. If this was brought up, we were told the app was down. But then magically fixed moments later. The communication between the teachers was awful. Their tone towards us and our son was rude, condescending, and it often felt like they did not like him. Because of these attitudes, we did not report the small issues for fear of retaliation against our son.
Unfortunately, these are only the small issues, but towards the end, there were issues of neglect. In my son's last week at Lightbridge, he was sent home twice with a diaper that was clearly not changed in a long time. Each time it was about 4 hours in between. They would change him, give him lunch, put him down for a nap, and wait an hour or so after he woke up to change him again. On his last day, he had such a bad rash that he was struggling to walk. Not a single teacher in the room noticed. It is hard to tell if they don't care or are disorganized. However, changing a baby after a nap is common sense. When we called to complain (for the sake of other children), Olive gave us a run-of-the-mill response with no remorse. We highly recommend that you do not send your child here.