This company has no care for loyal customers. They discontinued Wash for Life from 1 March 2023 but did not bother notifying customers. After driving there I was told a strict No, no exceptions to get a car wash. I understand they may have valid reasons for that but we are in September, was it so difficult to send an SMS or an email or a letter to customers who have this service in their contract of sale? Why should we waste time and petrol driving there to find out reading a billboard? We are long term customers, with the whole family buying cars/vans from them and doing service there since 2004! They will never see us again. read more

We purchased our car ( VW Tiguan) a few months ago and had it taken in 6 times for repair. Horrible experience from Sales and Management team, they simply do not care as I was told that they could not help as it was end of month and they were busy making sales. The car stalled on the highway which caused extreme panic, as cars drove by at extreme speeds and I thought I would lose my life should someone crash into me. i am so glad that I did not have my children with me. There were many occasions where lights would flash on the dashboard and I even sent videos and photos of what was happening to only be running back and forth to the dealership. The lack of loyalty to their customers is atrocious in this day and age. I haven't even been reimbursed cost for an uber home because a car that is in good "nick" had to be driven to the nearest dealer to be looked at. I wouldn't even give them 1 star, they are terrible, cars are not worth the buy and the team have a do not care attitude. DO NOT PURCHASE YOUR VEHICLE FROM TOYOTA BRIGHTON- DAYLIGHT ROBBERY ! read more

I brought my new (second hand) RAV4 from Brighton Toyota a couple of years ago. While second hand car dealers have a bit of a reputation (con artists and thieves have more respect), my experience with Brighton Toyota was with out incident. The car was as they described; the price was reasonable; the trade in value in line with my expectations; the staff were very professional and friendly; everything happened when they said it would; they followed up afterwards. Basically everything went as painlessly as possible. As part of the deal there was a 'free' three year warranty. The catch was they had to do the servicing. While the dealer service is a little more expensive than some other places, I have found the same highly professional care as before. The car is always ready when they say it will be; immaculately clean; and no surprise bill shocks. I will probably continue to have them service the car after the warranty expires. read more

I never thought I'd say this about a car dealership but the new car team has integrity. I'll definitely be back.

My sister, who had terminal cancer was forced to drive with no air conditioning after Brighton Toyota failed to rectify the issue after charging $180 for the privilege. When discussing this with Roy Carter the manager I was told that Toyota stood by their workmanship even though after claiming to have fixed the leaking air conditioning my sister tried to use the air conditioning and had the same leak into the foot well. As my sister was too unwell to come into Brighton Toyota for a second time due her doubts that they would fix it properly or charge her again to fix it and because she was unwell with terminal cancer and didnt want to sit around waiting for the car to be fixed or pay twice and possibly not have the issue fixed she never got healthy enough to try. When an independent party unblocked the pipe which had disconnected becasue it was blocked, and reconnected the pipe the air conditioning worked with no leak, but it appears Toyotas service mechanics couldnt achieve this outcome which left my sister and 70+ year old mother to drive around for the Asutralian summer and autumn to get various cancer related treatments without air conditioning as Toyota had said they would probably have to charge her to fix it again. Unable to produce a mechanics report that detailed how the issue was fixd properly which was clearly that Toyota had not either, cleared the blockage, only partially cleared the blockage or had not properly re-connected the air con pipe Roy Carter of Toyota said that unless a mechanics report could be produced Toyota would stand by their claim of good workmanship and not refund the money for the work that was not completed correctly so would close the case. Having put that the pipe blockage was the cause of the issue and it had continued to cause the issue Roy Carter still refused to take any action without a report even when I asked him to suggest what other sscenario could have caused the sir con pipe to again bust and leak if Toyota had correctly doen the job they had paid for to which Roy had no response except get a report. Thanks Toyota fro your incompetence, lack of customer service and for having my terminally ill sister drive around with no air con with my 70+ year old mother to her appointments without air con and your refusal to accept responsibility for an issue that if corrected in the first place would not have been an issue read more

I visited a number of car dealers over the past month, including another Toyota dealer and found Brighton Toyota the best to deal with. I secured a deal that I was extremely happy with and are now the owner of a Camry SX. It was a pleasure dealing with consultant Cristina whose personality and professionalism made the purchase experience much less stressful. I would recommend Cristina and Brighton Toyota to anyone searching for their next car. read more

Been sitting in a que for 20 minutes just to drop my car off for service. Terrible experience.

Had a great experience buying my new Kluger here. Great customer service - Angelo was extremely helpful. They were transparent and fair about pricing and the car was delivered quickly and in great condition. They've followed up a couple times to make sure it's all going well. Highly recommend. read more

Came to get the car serviced done on a brand new Toyota Camry RZ bought from Toyota dealership it self. While the service is probably good the customer service at the desk was some what disappointing. I am quite offended by the front reception staff member Katie and will not be coming back to this place or recommend it to anyone again. read more

Hi Chris. The car arrived safely in Townsville. I popped in to see it yesterday and picked it up today. It is just lovely, very pleased. Drove it across town today to the hospital and it drives like a dream. You have made a Chemo/ post midlife crisis girl very . I'm sure it will help me kick my big C in the rear end. Things are going very well at the moment. Noticed you filled the tank. Thank you. Appreciate your very professional way of going about business. I was putting a lot of trust into you and your company buying sight unseen and you didn't let me down one bit. Cheers. Hope you have had a good week. Best wishes Dy read more

The sales manager called Sunny. He is extremely professional and responsible for his customer. I brought a second hand 2007 Toyota Tarago from him. 2 weeks after I got the car I realized the car needs to do the wheel alignment and there are damages at the front needs to be fixed so I called him, he responded me straight away then organized a free service to fix everything. read more

I was looking for a used car and the salesmen at Toyota Brighton were kind and helpful. After a few visits, we agreed on a car and were assured that all the documents including complete service records will be given to us the following day. However, on the day of delivery, we were told that they had made a mistake and the car had not been serviced per recommended schedule. They tried to offer other cars but none were of the same model and features. There was a lot of inconvenience caused by having to cancel the purchase, and this could have been easily avoided if they had been upfront. So just be careful and do not close the purchase until you get everything that has been promised. read more

BEWARE - TOYOTA BRIGHTON I am not sure about the criteria used by Toyota to award dealers with a 5 star dealership status. However, hope that Toyota would re-consider their decision by investigating Toyota Brighton's fraudulent operations. Detailed our experience below: A year ago my husband went to Toyota Brighton to book a car as a gift to me for our wedding. At this stage, my husband was asked to pay a deposit of $1 000 and was told our finance would come through. Also, was told that the deposit would be returned if the same did not come through. After stating the same they asked him to quickly sign a few documents. After the wedding when my husband went to Toyota Brighton they stated that all the documents were in place however, since he did not have a Victorian driving license they cannot proceed with the sale. My husband went the following week to obtain his learner's permit and then went back to the dealership. Please note that we lived at Pakenham and went to Toyota Brighton based on their 5 star dealership status. Given that this was our first car, we hoped to get better guidance from a 5 star dealer. After all the effort put in my husband was told that we had too many credit cards and our finance cannot be processed. At that stage, we asked for our deposit back. We were told that the deposit would be refunded a year later as a part of their policy. Given that we were unaware of the legal norms in the country and were going through a rough patch we told them we would return a year later. A year later we found that our finances had improved and went back to Toyota Brighton to get our deposit back as well as explore any opportunities to buy a car. As soon as the manager knew we had come to get our deposit back he said he was very busy. Also, the sales people humiliated us and refused to show us any cars saying that finance is important to get a car. We kept explaining that our situation had changed. We were asked to leave and call back on a different date. While we called back we were advised that the deposit will not be returned and they dont need to return it to us. We escalated it to the General Manager. The General Manager intervened and said he would get us a good deal and the deposit can be adjusted against the new purchase. We agreed and went back to the dealership. We spent time to select the car etc and then were told that our finance cannot go through as a learner's permit is no more sufficient to get finance. We asked the General Manager to return the deposit. He said even if I can I will only return some part of it so that you would come back to buy from Toyota. He also said that he will give us an interest of 1% on the deposit when we come back. We tried explaining to him that we cannot afford a Toyota. He did not relent. We then went and got a personal loan to get a car. We tried contacting the General Manager a few times after we got the personal loan sanctioned to help us find a used car within our budget. However, by then his attitude had changed. We finally again went back to the dealership after fixing an appointment. When we went we were asked to walk around and see whichever car we wanted without any sales man helping us. They kept trying to push more expensive and damaged cars to us although we explained that it was not our budget. Finally the General Manager said that we should wait till we had the money to buy a car from Toyota Brighton as he would not return the deposit to us. Overall, Toyota Brighton is a very sly dealership which works with an intent to manipulate and cheat customers putting immense pressure on customers to stretch beyond their budget. Those visiting Toyota Brighton please ensure that you read every piece of document, get everything in writing, the sales people will make every effort to hurry you to make a decision and overlook details and use that squeeze money and energy out of you. Please be careful. read more