I bought a BMW i4 and, within a year, it stopped in the middle of the road with many warning messages and degraded braking and acceleration, which I believe created a serious safety risk. The car had to be towed to a dealership and was diagnosed as a failure of the DSC unit, which took around three months to resolve.
I was provided a courtesy car only after escalation, and the vehicle supplied through SIXT was a basic Kia.
Due to the nature of the failure and the fact it happened so soon after purchasing a car worth over $80,000, I requested a refund or replacement, consistent with BMW's supplementary warranty wording and consumer guarantees. Brighton BMW did not offer a refund or replacement, and I had to follow up many times and escalate through BMW Australia. Based on my discussions, my understanding was that the fault would need to occur multiple times to be treated as a "major failure." In my opinion, that did not align with the seriousness of what occurred.
As a side note, when I later asked about a buy-back option after around a year, I was offered $45,000. For anyone considering a purchase, it's worth factoring in potential depreciation and resale outcomes.
Based on this experience, I do not recommend Brighton BMW or BMW in Australia. read more