I hired a cake service through the business partner of this café, who also works with wedding cakes. I ordered my wedding cake more than a month in advance and paid over $400 for it. And guess what? I had no cake on my wedding day.
She completely forgot about my order. She later admitted that she had written down the wrong date in her calendar, even though the contract clearly stated the exact date of my wedding.
This was one of the most important and special days of my life, and being left without the wedding cake I had planned and paid for was extremely disappointing and upsetting.
To make matters worse, she did not refund my money right away. Instead, she tried to offer to deliver the cake to my house the day after my wedding and reception, and I would have had to pay the full amount. That was obviously not an acceptable solution.
I eventually had to request a refund through my card. The way this situation was handled was completely irresponsible and unprofessional.
I would not recommend this establishment or this cake service to anyone, especially for an important event where you need someone you can trust to follow through on their commitment. read more