They lied to and frightened my elderly mother over a diaper.
We'd used Bright Horizons' expensive backup care dozens times. Last week was the first time I ever forgot to pack diapers for my two-year-old.
Instead of just giving him a diaper from their own supply, they called my unavailable wife repeatedly while she was at work. Then, without ever calling me, the parent who dropped him off, they went down my emergency contacts. Called my father. Then called my mother twice.
My mother is elderly and has a physical disability. They told her that her grandson had no diapers and would be sitting in a soiled diaper all day unless she brought some *now*. She was crying. She canceled her physical therapy appointment and drove in from another city. When she arrived, my son was fine -- not in a soiled diaper. They told her they'd simply given him a diaper and would keep hers to restock.
I called to ask why nobody called me and why we could not have simple replenished their supply at pickup. I was promised a manager would call back, it never happened.
At pickup the teacher lectured me again about diapers. I told her about their appalling behavior that day and she realized what they did was wrong. She apologized and again promised a manager contact me. Again, nothing.
A childcare center that panics an elderly grandmother instead of using a diaper it already had does not deserve your baby or your money. read more
