I am writing to provide feedback regarding the pool service I have received over the past six months. Unfortunately, I have found the quality of work to be consistently low and the service to be lacking in thoroughness. Additionally, communication from your team has not met expectations. Due to these ongoing issues, I cannot recommend your services to others. Documented weekly complaints. read more

Bright Eye Pool Services - This is just the spa part of the pool after they said it was cleaned. - Pool Cleaners Near Me - Ontario, California

We have had Bright Eye for several years. Arnold and his staff are professional, knowledgeable and responsive. From weekly cleaning to complex repairs, Arnold is always there to take care of our pool needs. Our current regular man is Hector. What a gentleman and kind soul! He takes pride in his work and just doesn't "mow, blow and go!" He brushes, cleans, always checks chemicals and empties debris baskets. They show up regularly and on time, every time. Hector even took my trash cans to the curb when he noticed they weren't out as usual! I highly recommend Arnold and his team at Bright Eye! :) read more

Please be aware! I was charged three times more for an item, actually 4x, and he refused to provide the receipt. This is crazy! I also found out that my pool was not been maintained as I thought from the new pool guy (Ph was extremely high and I needed to replace a part of the filter. I'm very disappointed, and wish I had been warned. I also wish I had been alerted to avoid this company. read more

Arnold has done countless repairs for me on my rental property pools since 2009 even if they are out of his area. From electrical, to filters, acid wash and other problems we have had. He also does the monthly service at my personal home in Upland. He always shows up on the same day at the same time, if not him personally it will be one of his employees. We have a big dog that we have to keep inside the day that he comes so it's very important that he comes on time every single week, which we are so happy he does. I have tried to use other pool guys for my out of area pools, but always end up getting 2nd opinions from him and begging him to do the work. Arnold has great customer service and a ton of pool knowledge. He's more than reasonable with the pricing, but the most important quality he has he's honest. I recommend Bright Eye Pool Service for monthly service and any and all pool repairs you need. read more

In the many years that We've used Arnold service, We've never once had a outbreak of algae and always looks great! He is personable, professional and extremely knowledgeable. Whenever we've had questions about upgrades he has always been great and speedy while always taking care of the small details. Probably the best prices around as well, always fair. Highly recommended! read more

Bright Eye Pool Services - Our beautiful mid century home and pool! - Pool Cleaners Near Me - Ontario, California

Hey Jr . Ok I looked at the pool . Bad shape ... pool needs to be drained , pressure washed, and chlorine rinse, filter cleaning , water conditioning, and start up chemicals . Price $425.00 Worst pool cleaner ever do not hire gives story's why something isn't clean then demands money to start regular service $95.00 Leaves the complete pool filthy didn't clean out all the dirt he said let the filter handle it. So I asked him is this how service is gonna be left dirty he replied "Please find another pool service company" Worst company ever took the money and ran it's a shame you didn't want to do your job maybe u should find a different line of work !!!!! Do not hire !!!! read more

We just purchased a house in Ontario and had no idea how to maintain a pool. Our pool was green, had Mosquitos and looked like a swamp. We went with another pool service who had great reviews but we're disappointed because they just looked at the pool, gave us a quote and told us they could start the next day. We thought of getting a second opinion and much more reasonable prices, that's when we called Arnold. When he came to our house he tested the water, brought his equipment and got to work right away. He put in some chemicals and found out that the internal filter grids were broken. Arnold came back later that same day and the pool already looked 40% better with the chemical he had put in it. He brought new grids, which we agreed to purchase, used the net to take out leaves and dirt. Arnold came back the next morning again to vacuum and do final touches and by this time the pool already looked 100% good to go. He did however warn us because of the chemicals that we should wait. I highly recommend Arnold for pool services and for pool miracles. We will definitely be using him for weekly maintenance. read more

Bright Eye Pool Services - Before and after of Arnold's work. - Pool Cleaners Near Me - Ontario, California

6 years later, and I continue to be very pleased with this pool service. I have referred multiple friends and they are pleased as well.

DO NOT HIRE THIS GUY... he has the worse customer service ever! He is the worse Pool Guy I ever hired... that's why I fired him! He should NOT call himself a Pool Guy because he does not care about the quality of his work! He will finish cleaning ANY size pool, in the winter, fall, spring or summer, during high winds, leaves, dust & dirt in 10 minutes... the max time he will spend on cleaning any pool is 10 minutes. He adds chemicals to the pool based on the time of year, and his schedule; without checking to see if chemical are needed, which means more $$ for him. Adding unnecessary chemicals can cost you a lot of $$$ to balance out the pool chemical. At the beginning of the summer, he added some conditioner to my pool, which were NOT needed, because the previous day, I had added conditioner to my pool. It might not sound like a big deal but it was because the chlorine would not work and I had to drain my pool, which would require more chlorine, more chemicals and a lot more water...save yourself the money and don't hire this guy! . read more

Had his services for about a year. I really was not happy with the Pool cleaning always looking green. Charges extra fees for summer Pool cleaning when it should already be ready a year round. In one occasion I left him know of the green algae and that I needed it to be cleaned ASAP because I was having a bday Pool party. He was not even apologetic but was bothered because he doesn't work on Saturdays. He wanted me to baby sit and monitor after every cleaning so I could let him know ahead of time so he can clean it on a weekday. It's not my job nor responsibility to be checking weekly when I'm paying for services. After letting his co go my Pool guy had nothing but bad things go say about his services, my pump was ready to die the filters were never cleaned (mind you I was changed an additional fee for it) and he was having the Pool back washing which caused our water bill to go up. I would not recommend his services. Such a disappointment after reading positive comments read more

Bright Eye Pool Services - Such a disappointment and mad at myself for giving money away to someone who obviously has no ethics or integrity - Pool Cleaners Near Me - Ontario, California

Arnold is awesome! I was looking for a pool cleaning service for my parents pool and he came the same day to work on the pool. The pool was green and in a couple of days it was back to normal. He is harworking, honest and reasonable We will definitely recommend his services. read more

Fast and excellent service. I am a first time pool owner and I had a lot of questions regarding pool equipment and Maintenece. Arnold answered all of my questions. He patched up a leak, and cleaned the pool like new. read more

This company is really bad. Don't leave them alone if you're going on vacation. I went to vacation and when I came back the pool was empty. He claims that he emptied out because the water turned green due to lack of water. First, it needs more than lack of water for the water to turn green. Second, that's why you pay someone to maintain it, Third, he knew I was out of the country, out of courtesy he could have fill it up. Fourth, he was not authorized to empty the pool, I researched and no one can empty the pool without owner authorization. Fifth, if it turns green is for lack of maintaining properly the pool. read more

Hired Arnold to do an acid wash, conditioning, power wash and installation of a new pump. Unfortunately 6 days after he did this, the pool is still dirty at the bottom and we're unable to use it. Contacted him several times, was told to wait several days until it cleared up. Finally asked him to come see it to address the issue so that I can use my pool. He was curt and short, basically just plain rude. Told me it wasn't his fault that the pool is dirty. Wait! Didn't I hire you to clean it up?? He never finished the job he was hired to do and I paid him in full the 1st day. read more

Arnold is the absolute best! I called and the next day he came on over and cleaned my pool. He also gave me the best quote around! Very professional, friendly and informative! He came in and within minutes and our green merky water turned clear blue!! Shopping around definitely paid off. I highly suggest you stop searching and look no further, this Mr. Pool man is it! read more

So I wake up this morning and my pool pump is out! Called Arnold from Bright eye pool service and boom he was at my house in less than an hour and fixed my pump. Bright eye also does my monthly pool cleaning and they do a fantastic job! I would highly recommend Arnold and his crew for any of your swimming pool needs. Thanks Arnold! You saved my weekend! read more

I just puchased a home in Chino with a pool. I had no idea how to maintain the pool or even operate it. Pools can be complicated! At least for me. Arnold was nice enough to educate me on the mechanics of the pump. Not to mention being very $$$ reasonable. We've been enjoying our home and pool even more! read more

Glad we called Arnold. Very friendly and professional. We had problems with our pump and he looked at it and was able to fix it at a great cost. He's very informative and honest. We also had our pool acid washed and some tiles repaired. Good quality work at a reasonable price and our pool looks like new! We now have him for our weekly pool service. read more

Arnold starting care of my pool when it was a mess! It is at a rental house, and the tenants really didn't take proper care of it. He acid washed it, and has been doing an awesome job for a couple of years now. I recently went by to look at something else, and the pool looked brand new! No hassles with Arnold, I would highly recommend him. read more