If I could leave no stars I would. Paul was extremely rude and such a disgrace to customer service…read more After asking for a part that he reportedly didn't have at his store, I asked him to check for an item at other stores and he didn't, rather he attempted to upsell me probably for commission- took a phone call while he was assisting me and helped the customer on the telephone for 10 minutes before finishing with me instead of placing them on hold. Worst of it all- he was smoking a black & mild in the store's doorway - with the door only ajar. Needless to say, I went to Lake Park and the service was wonderful- Tye, BJ, and Mario were great.

04/10/24 An old gray-haired grandfather drank alcohol in the evening and began asking me…read moreinappropriate questions like "who am I and how much experience do I have in mechanics?" I asked for a spare part to fix my brake system in the car, but he doubted my knowledge and began insulting me with questions "what do I know about mechanics" thereby trying to say that I am two or three times younger than him. It's a shame to be drunk and such an ugly person. 9930 Belvedere Rd West Palm Beach, FL 33411 USA

Very helpful staff. Responsive and willing to offer guidance. In a pinch I go there and do it…read moremyself.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Richard was a great help. he helped me get my headlights and wipers installed. he had amazing…read morecustomer service and was very helpful throughout my whole experience. Richard was very friendly and provided great service.

8:47 and they close @ 9.. but door was locked and shut. All the lights were on. What a giant waste…read moreof gas, I could've made it somewhere else on time. Really frustrating never going here again :(

I had a disappointing experience with Luis at O'Reilly Auto Parts. His customer service was poor,…read moreand he came across as uninterested in helping. I felt like my questions were brushed off, and the interaction seemed rude and unprofessional. Customer service is an important part of any business, and this experience did not meet my expectations. I hope management addresses this so future customers receive better service.

Needed to change a light in my car. Luis was amazing and very helpful, thank goodness, because the…read moreother 2 knuckleheads working had no idea what they were doing. They told me the wrong light and were not helpful at all. But Luis saved the day, and was very kind and patient with me.

I received excellent customer service today from Sean at the Military and Summit Oreily Store in…read moreWest Palm Beach, Florida. Sean went the extra mile to check the car to determine if I needed new terminals. He said the terminals were good. I just needed to proper battery for the car. He sold me the correct battery, installed it and check the car to see if the alternator was good. Everything took less than 15 minutes to complete. I was very please for his excellent customer service today.

Francisco is amazing!!! Carrying the ship here he helped us even when it was extremely busy and he…read morewas the only one who was working the front. Give that man a raise!!!

Schedule my vehicle to be worked on at this Tire Kingdom after previously taking it to this…read morelocation. We were recommended to replace the sway bar, sway bar links, and the outer-tie rods on both sides of the vehicle. Mind you, sway bars are heavy large metal rods that connect both sides of the suspension/linkage to the vehicle and is all metal; very hard to bend it or damage it. I was skeptical to say the least. We called several times to confirm the SWAY BAR needed to be replaced; yes was the answer. I will test someone's integrity and truthfulness due to the society we live in today. I painted my old sway bar in certain places to test that integrity. Upon picking up the vehicle and inspecting, the sway bar WAS NOT replaced. I confronted the service rep and asked if the sway bar or sway bar links were replaced and he stated the sway bar. A mechanic who worked on the vehicle came over and showed me the sway bar links were replaced, and stated the sway bar was not replaced. I confronted the service rep specifically and then he changed his story and said the sway bar links. I was charged for almost 3 hours of service with 2 new tires and balancing, so I'm not mad about the time charge considering removing/mounting new tires and balancing takes some time. I am mad about the sway bar stating it was replaced. It literally takes 15 minutes to change both sway bar links, if even that. I'm disappointed in the rep that he was not knowledgeable in sway bar/sway bar links and not knowing the work being replaced or just dishonesty and not wanting to admit it. Sway bar links, outer tie-rods, tires, and balancing were all good though, so well-done by the mechanic. Disappointed with the service rep.

I brought my car in on a Sunday last month. I had a visible screw in my Highlander and the PRESSURE…read morehad gone down to 26 psi. I brought my car here because they were open on a Sunday and I had to leave on a trip the following morning. The nice lady at the front counter was able to get my car Highlander in and repair the flat within an hour - which is why they're getting at least one star from me. When the car was delivered to me, she said that the air pressure indicators would reset after driving. By the following day after driving the Highlander on my trip, the tire indicators did not reset. I checked all the tires with a pressure gauge and everything appeared fine. On several occasions, I attempted to reset the TPMS -- Tire Pressure Monitoring System. I must've tried a half a dozen times - still, the system will not reset. A few days later, I was driving by a Toyota dealership and decided to go in and ask if they could reset it for me or tell me what's going on. They were unable to reset it so they had to have a technician look at it. The technician told me that the sensor on that rear tire were the flat had been repaired had been broken. At this point being since I'm at the dealership and wanting the problem resolved - Toyota charge me $320 to put and reprogram a new sensor in that one tire (talk about highway robbery) And it would not be covered under warranty because it was damaged. The technician at Toyota advised me that since the tire had only gone down to about 26 psi that there's no way that that sensor could've been damaged - and his opinion the sensor was damaged when the flat tire was being repaired. Based on the facts, I believe that tire kingdom caused the damage of the sensor. They should at all times check the TPMS system before returning the vehicle to the customer. If something is wrong, they should take the time to figure out why the system is not resetting and advised a customer.

Solid auto repair shop, great quality repair for a good price. Quick In and out experience.read more

How this business almost ruined my life:…read more (Read this if you're genuinely considering going to the awful place): I'm a 21 year old girl on my own in life with zero financial help from anybody. I came into this business one time to repair some tires and they did decent. So I assumed they were safe to return to. Boy, was I wrong.... I returned to them around early January when my transmission failed for the first time, upon leaving my vehicle. They didn't work on it for two weeks and I didn't get any updates or truthful answers from the staff for another week. Upon the return of my car, within a month my car's transmission completely failed again. I had to get it towed back to that shop because I bought the warranty and agreed on a new transmission, NOT a used one. But after returning it a second time, I concluded they put in a used and faulty transmission even though I paid with my hard earned money for the new one. During this second return, they offered me a free rental and I was so happy. Only to be met with the reality I'm being charged regardless. I still had to pay around half out of my own pocket, had they communicated that efficiently I would've not even bothered with the enterprise car rental. I only took out the car for 3 days before I got tired of being charged. Another two weeks after that is when they decided to return my car, again, in mediocre condition. Once I got my car back, they were telling me (this was the third time mind you) "yes it's ideal to drive don't worry"! I go into the car to test drive it and what do I see and feel? The RPM meter going ballistic while my engine roars louder than what it ever was. I brought it back and demanded they fix the issues they're not doing a thing about. They obviously dismiss me and say "yeah yeah sure"... Another week or so goes by, at this point I lost money from not being able to commute anywhere. I'm begging my father for financial assistance and like the jerk he is, he instead spent it on his sugar baby while he refused to send me a dime. Apart from the $2,000 I initially paid this business, during all these times I'd return it there'd always be something they claim was not working and I'd need to pay additional for. I'm scared and nervous at this point and very traumatized from everything this business has put me through. I lost my family, my money, and my sanity. So, when they return my car for a fourth time it obviously wasn't working ideal again, so they referred me to go to their partner company, they charged me $800 for some BS I don't even remember. At this point the car is working decent, but just the other day I had to find a new mechanic because this business and ANYONE who associates with them are vulgar and incompetent of a proper fixation. I found a gentleman who specializes in Pontiac's, and he told me whoever installed my transmission left some bolts loose. So there goes an additional $300 that I shouldn't have had to pay in the first place if my first visit to Prestige was done correctly. My experience with this business has left me in shambles personally and professionally. I had a nightmare again about my experience and decided to wake up and warn you people of the disgrace I had to endure. All this caused me to lose hair and lose weight from stress. Also, when you enter their establishment you can see empty beer cans around the whole place. The mechanics, the employees, and all of management is complicit. I was dealing with my lack of transport all for 6 MONTHS!!!! 6 MONTHS!!!!!!! Apart from the staff constantly being drunk, they have terrible customer service and always dismissed me. Which made me spiral even worse, because unless the media gets involved , they won't do a damn thing about it. And since I had the displeasure of having to come here a total of 10 times on and off (they made me come a few times to say it's ready, when it in fact was not) I saw at least 3 separate issues with other customers and the staff. I have more to say, but I've run out of space. Don't take my words lightly. I never been this passionate with a review before

I was never treated with such wise cracking comments. It…read morewas demeaning and very unsettling. I will never go back there and will pass this on to ever I speak to. The three immature young counter personnel need to grow up and act more considerate to the customer. Not just a target for their own entertainment. I will speak to the manager in person to ensure they get the message. Is it asking too much to be mature and helpful towards all customers. I can't imagine many customers come back to this store.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!