Keith, Travis and John all were very helpful And made our car ( truck) buying experience very helpful and easy!! Especially Keith!!! Will be going back because momma needs a new car too! The Holford's! read more

Worst experience i take my car to get a oil change i never knew it take three hours to do a oil change then Vicki in the service department almost got her face slapped off for talking crazy to me about my car you said my car would be ready at 5 I expect it to be ready at 5 not when you get ready I won't be taking my car back for nothing and I can't wait until I'm done paying it off I will never but another vehicle from this dealership read more

Well I dealt with the finance guys here and they were great. I bought from out of state. They said they do a 127 point insepction on them before sending them out the door. Well they must have missed doing it to the one i bought. A quart low on oil after i got it and checked it and it was filthy. Cabin filter..filthy. Day one bad battery..but they paid for that. Since then..i have had this truck 8 months...not driven alot. Rotors and brake pads bad, Front end squeaking from factory shocks and coil springs. Now i have a tick...most likely the exhaust manifold bolts on my 2018 ram 1500 hemi 5.7. Nothing serviced on it since Nov 2024. I have alrady spent thousands on this truck. When i asked when the oil was changed..they would not give me an answer. It came in with 94,000 miles when dealership got it is seems..and when i got it..it had over 1000 more miles on it. This truck has a ton of issues and i paid alot of money for it. I HOPE the power train warranty covers atleast the manifolds. and i hope it isnt the cam and lifters. I bought a truck to not have to put anymore money into my old truck and this one is costing me a fortune. so yeah now i am not happy. anddd count the down time of it being in the shop and leaving me without a vehicle. so i once loved this dealership..until i found the oil issue. read more

I purchased a new Kia sorento and bought the extended warranty. I thought I was getting free oil changes but when I came in for service it cost about $230. I live out of town and made an appointment ahead of time but usually had to wait 2 hours for a regular service appointment. So disappointed ! read more

Had the oil changed yesterday, picked up at 5p. It sat in the garage all night and in the morning we noticed it was leaking oil. So back to the service dept. We are NOT happy but we will see how this goes. read more

found me a great option to move from a 2008 ford escape to a 2019 ford escape let me take the car overnight the day before I purchased and absolutely got me an awesome payment 10/10 defineatly recommend read more

I did not buy my 2013 KIA Optima LX from Briggs KIA, but this review is in regards to the service department. The KIA was bought from another dealer here in Topeka, Kansas that I cannot recommend. The salesperson stated things that later proved to be untrue. He proved to be the type of used car salesperson that gives used car salespersons a bad name. But Briggs came to the rescue, first, addressing the recalls and, then, other issues. Time and Time again, they have bent over backwards to help us. We, especially, appreciate and recommend Vicki Filbert - Service Advisor to help you. We recommend that you ask for Vicki when you go in for work on your vehicle. She will treat you right. The most recent visit, I was having battery problems and I needed other things addressed. I purchased a new Interstate Battery as the old one was stone-cold dead. I would given Briggs KIA Five Stars, but when I drove it and tried to reset the clock, it would not reset. Vicki tried, again and again, to get the clock working but it wouldn't and to purchase a new clock with installation would cost a lot of money so I decided to leave the clock as is with the hour indicator not working on the digital clock. Vicki is worth the visit to Briggs KIA for help. I asked her about servicing my Buick and she said that they could. If you need help go see Vicki Filbert in the Service Department of Briggs KIA, here in Topeka, Kansas and see what she can do for you. We, highly, recommend her for your help and service needs. read more

We love Brigg's Kia! Today I sent my teenager there by himself to get an oil change in his car. That is one of very few auto places I am comfortable sending him by himself, as I know they are honest and wouldn't "find" other issues that needed to be repaired that are really fine. I trust their service people. They have always done us right. read more

10 out of 10 don't recommend using them to service your vehicle. My vehicle is still under warranty and had an issue with the engine where it wouldn't stay running. I made an appointment that was scheduled at 7:15 and called on my lunch to find out they hadn't even started on it yet. I was then informed that it wasn't really an appointment but when I was supposed to drop my car off and they would look at it sometime that day. I informed the service person ( who was very rude) that did not constitute an appointment and they should probably inform customers of this when they schedule. I informed them that this was my only car, only to find out that they expect you to pay for a rental car out of your pocket and hope you get reimbursement from Kia, even though it is a warranty issue. Poor service all around, I would recommend driving a little further and going to Lawrence for your service. read more

I had a bit of bad luck today. I locked my keys into my van. A gentleman who works part time for Briggs as a driver went to Briggs service and asked Paul if he could help me get into my van. He did and I was over the moon happy. Thank you so much Paul. You really saved the day for me. read more

This is the worst Kia dealer I've ever been to. My husband called to check if they have a Telluride in stock and he was told that they have one that we were looking for. So we set an appointment and then the guy who worked with us over the phone said that Joshua will help us. When we got there after one hour of drive, Joshua seemed to be really busy. Someone else helped us, and he wasn't listening to what we wanted. And then later when we complained, he finally got Joshua. Joshua was the rudest person ever. He shouldn't be in the Customer Service business. When we complaint about not having the car in stock and told us to come over, he almost ignored us. The least thing that he could've done is say sorry. His attitude was so rude. We were so mad and call the Kia headquarter and reported him. Do you not ever go there. If there is minus stars I would give them -5 stars read more

I had my car stolen in New Orleans and after my car was found. I decided to take it to Kia because I'm a owner of a Kia soul and I though I could trust Briggs Kia, well I was wrong. I had a horrible experience they fix my car but they did a crappy messy job that I had to go back to mine own mechanic to find out that there was more stuff wrong with my car. I called Kia to complain and explain why they didn't do what I told them to do and they didn't care and they were blaming insurance even though it was Briggs Kia fault. They lost my 2 foam keys and they told me sorry but we can't find them. After fighting and arguing with them. They Order 2 keys for me but now I have to wait one month for those to get in and then I have to make another trip for them to program my car with the new keys. They don't care about customer services or your car. They just want insurance money or your money and that's it. I will never go back to Them or buy a Kia car. read more

Everyone at Briggs Kia we're so helpful. I came In Skeptical and came out very pleased and satisfied with the service and the car choice. A new 2021 Kia Sportage that was with in my budget with all the bells and whistles a gal could ask for. I'm happy and so is my family. If you go to get a car, ask for Josh, Kenneth and Wes! They were exceptional! Thanks guys! read more

2022 stinger 17,000 miles and engine blows October 10, 2022. They say they do not offer rental cars and then we are told my car may not be fixed for weeks or even months depending on when the parts arrive (which I understand.). What I don't understand is why I'm left without a car to drive, but I'm still having to make car payments on the car and no rental was offered. Their 100,000 mile warranty sounds great until something goes wrong. They absolutely do NOT care. If you are a one car family, I suggest buying a car elsewhere. Having to scramble for a vehicle to get to work while I'm still making payments on an non -driveable car that's been sitting for a month on their lot is exhausting. Again, they do not care, nor do they take care of their customer. Don't let the 100,000 warranty fool you. read more

Randal at Topeka Kia was wonderful!!!! Very polite not pushy and made the time fly by while waiting with very good conversation!! Very happy with the transaction!!!! Love my 2020 Soul!!!!! Topeka Kia was very helpful in getting me a very good price!!!!! Thank you Randal and everyone involved in getting me into this vehicle !! read more

A couple of weeks ago I went into Briggs KIA looking at the new 2019 KIA Sportage. Alot of things have changed on the sales floor at Briggs KIA over the last year. Cedric (salesman) is the only person i recognized when i walked in. All the other salesman, sales manager, finance manager, etc were all new faces. I was greeted by Chris Patterson (salesman) when i walked in and told him what I was looking for and what i wanted my payments to be. He pulled around a Red Sportage and pulled it into the shop area, so I could look at it out of the cold and elements that day, which was very nice. Chris Patterson was very professional, courteous, kind, patient, and polite. After viewing the vehicle, due to the weather, I postponed test driving it til a later day when the weather was better. So we went to Chris' office and talked numbers, but we could not reach a deal cause Briggs KIA did not want to give me a fair trade in amount for my 2016 KIA Forte EX that I also purchased new from Briggs KIA. I shook Chris Patterson's hand and told him that I would try other KIA dealers in the area, and see if I could maybe get a deal done with one of them. Chris Patterson said if there's anything else we can do, or you change your mind, please keep us in mind. I went into the bank where I financed all the vehicles i bought through Briggs KIA, to ask them why they turned down Briggs deal and see what they needed in order to change their minds on a future deal? Briggs told me that my car only booked out at $11,000, but when the bank looked it up, it was worth $16,000 to $16,500. Lie #1 they were caught in so far. So the bank told me if I could get $13,000 for my trade, they could work with that. So I go to Lawrence KIA and get a deal worked out with them, and planned on using the cancellation of my GAP insurance, and extended warranty from my 2016 KIA Forte to use as part of my down payment towards the new Sportage I was wanting to buy from them. I called Briggs with the current mileage and asked what the refund would be for cancelling those before mentioned services. Omar the finance guy told me he couldn't give me those totals, and said that i needed to come into his office to get those totals, lie #2 they were caught in so far. Chris (Sales Manager) at Lawrence Kia used to be the finance manager at Briggs KIA and told me that he can give me those totals over the phone. He just wanted me to come back into Briggs KIA so that they could try and undercut Lawrence KIA's offer which i knew they couldn't. Anyway, I got the totals, got a deal done with Lawrence KIA, and left, to head back to Topeka in my new 2019 KIA Sportage, to cancel my GAP insurance and extended warranties. Upon arrival at Briggs KIA, I was hit by a barrage of questions from T.J. the sales manager, about my new Sportage and specifics on the deal they gave me. I told him what I thought he needed to know as Omar the finance manager got my cancellation paperwork ready to sign. I told him Lawrence KIA gave me the $13000 for my trade in, plus their dealers price on their Sportage's were $3000 cheaper than Briggs KIA, and they got me lower payments than Briggs offered. T.J.then wanted to know the finance APR, the term of my loan, the lender, and the total amount financed. I told him that was none of his business, and it was nothing personal, me buying from a competitors dealership, it was just business that's all. T.J. kept trying to tell me they could have got me a better deal, lie #3 they were caught in. I then interrupted him and said, you had your chance to get a deal done and you weren't willing to give me a fair trade in amount on my 2016 KIA Forte EX. I went on to say that its too late, the deal is done, and it really is just business and nothing personal. T.J. just shook his head with attitude and sat down quietly while i signed my cancellation paperwork. I then asked for them to make a copy of the Odometer disclosure paperwork i gave Omar to turn in with the cancellation paperwork, to get my refund. T.J. said you can get a copy from Lawrence KIA if you need one, all snide like. I said there's a printer literally two foot from you and you can't make me a copy? He sighed like a spoiled child and printed me off a copy and handed it to me. The moral of this story is you can tell the character of a dealership, not when you buy a vehicle from them, but rather when you buy a vehicle from another dealership. That's when their true colors come out. P.S. On a brighter note, though I gave Briggs KIA's front office 1 star, I can't say enough about their service department and parts department. I give them each 5 stars as Vickie Filbert is an amazing service manager and John Malone is a great parts manager as well. And whenever I take my vehicle in for service, I'm very confident that the job will get done right the first time. read more

Ask for Cedric, he's great! Loving my new car! Very helpful and worked with me to get me in a car fast.

Cedric helped me get in a car fast and also took very good care of my needs while my car got some work done. They even dropped my car off to me at my place of work! I am very happy with my experience with Briggs Kia. read more

I always go to Briggs in Topeka for my oil changes because the people there are prompt, thorough and friendly. Last week I was getting an oil change and looking at a car while I waited and Jesus asked me if I was looking to buy a car (which I wasn't but thought I would upgrade someday). He was very polite and asked me what kind of car I would want and what features and what I would want to spend and I answered his questions even though I wasn't ready to buy yet and he went and found me the perfect car that fit my needs and budget and I really liked it. I didn't want to be impulsive so I looked at other cars and drove a few and ended up buying the one he chose for me. He listens, is helpful and knowledgeable and I would recommend him to help anyone shop for a car. read more

You want to find Mike Baumbach when you go here. Stand up guy, worked with me every step of the way and put his heart into it. You could easily tell by the way he spoke to you that he was really passionate about this. Didnt push anything on you, incredibly patient. Easy Recommendation. read more

Leased a Kia for two years and decided to buy it. Got a loan in June and its November 9th and still no title. My banker,my wife and I have called Kia and Kia finance and after almost six months I keep getting the run around. Tags have expired and sixty day tags have expired and can't register the car to get tags. Oh they did send a title once but the state of Kansas would not except it. I will be contacting the attorney general office on Monday to file a complaint. Briggs says they have no contacts to get me my title. Horrible business practices!!!!! read more

My husband and I have owned KIA products since 2003, Our first automobile was a KIA Optima and we loved it. Our latest vehicle from KIA is a 2009 Sorento, which has been a workhorse for us. Up until this past Friday, we always brought our KIA's to the local KIA dealership for service and maintenance. For some reason the alternator(s) kept failing, first the factory installed one, then two "aftermarket, remanufactured" ones installed by this local dealership. The last two failed within a year of installation. So, we bit the bullet and had a new KIA alternator installed to the tune of $566.91 plus installation, that was after we had a new KIA battery installed earlier in the week because their diagnostics at the last oil change indicated the battery failed (it was not that old). So like any good consumer we researched the cost of alternators online, mind you we looked at KIA parts sites, where we found the same identical part could be purchased for less than the $566.91 quoted. Armed with this information and the printouts of the pages, I requested at the time of pickup if the local KIA shop could at least match the lesser price. After the service desk kid spoke with the parts manager, the parts manager said no that the price on the online sites was if we purchased the part directly and had it shipped to us. Mind you the sites listed the "list price" as $566.91, the same as the cost from the dealership, the discounted price was much less on both sites. KIA does not and will not price match or discount in order to keep a customer. The Service Manager did give us a $71.00 discount. In addition, there was a $40;00 charge for a part installed (a rocker gasket cover), which was NOT authorized by us because no one ever called to say the Sorento needed this part, yet we had to pay for it. The original ticket also did not include labor costs, but the ticket was rewritten to include $110.00 labor + the $40.00 part + the $566.91 alternator. This dealership says they strive for 100% customer satisfaction...well, this customer is not satisfied with the service, attitude, and considerations given us for this repair. With that said, we will NOT be returning to this KIA dealership for future vehicle purchases or repairs, period. Our only regret is that we will not be dealing with Vickie again, she has always been very helpful. read more

If you want to be pushed into a sale go to Kia. They will get mad if you don't purchase right then and there. They were unhappy that it took me several days to pick a car out and make a decision. My sales person was alright besides the fact that the things he told me about my car were untrue. He just didn't know anything about the car. The finance guy Tyler was an asshole and very pushy. You can try and leave a complaint but they don't take you seriously. I was told I would get a call from there manager Josh but never did. I had to back in several times after purchasing because they kept finding things they didn't have me sign or that they needed from me. This is the second car I bought from there. The first experience wasn't good but just figured I'd give another try. After this time I will never buy anything else from Kia. Even one of the guys at the Briggs Subaru office told me never to go to Kia. LOL one heck of a team! Oh not to mention it took them so long to pay off my other car loan I had on my trade in that my payment was late and reflected that on my credit. So thanks to Kia the first late payment I ever had over 3.5 years was because of them! This place is a joke. read more

Worst experience EVER. Just had my sorento in the shop last Thursday and had over $1000.00 in work done, that wasn't the best experience either, as they have no communication. I won't even go into that one though. Was told I did have an evap leak and needed to have the ICV value replaced another $371.00 something. Was told to be sure to call 3 days in advance so they can get the part and they would give me a car to drive while they were working on it since I live 50 miles away and it was a 3 to 31/2 hour job. Got home and go to park my car and will not go off accessory and release my keys. Did not have this problem when I took it in. Noticed the middle part of my shifter loose and so I look at it and notice some plastic pieces are broken. Guessing that may be the key issue, but not sure. I did get the keys out and it did not do it again until Saturday afternoon. Called KIA service first thing Monday morning to schedule an appointment for my ICV value and check to see why my keys are not coming out sometimes now. I asked that a shifter be ordered since mine is broken and I can not get up there to be told the key issue is due to the broken shifter and I have to come back. Was told no that the manager will not let them order this because that may not be the issue and I would be charged a restocking fee. Well mine is broken so obviously need one regardless if there is broken pieces. I called again Tuesday and talked again with the service department about the shifter because I have to have it replaced since it's broken regardless if that is the key issue or not. Was transferred to parts and ordered the shifter knob. Asked if it would be there Friday so I could have this put on and was advised yes. Got there this morning for my appointment, and I know they see a lot of people but dude asked what they could help me with, seriously look at your appointment book and you will know. I went ahead and told him the ICV valve and key issue and have new shifter put on. He said he didn't know they were doing the shifter. This was the same guy I talked to on Monday and Tuesday about the shifter. Was told that would take probably an extra hour. So now up to 3 1/2 for the ICV value per the tech that said that on my first visit and now upto 4 1/2 hours. Was cool with that. Asked if I wanted a ride to the mall. Asked that they loan me a car as I was told would be done on the first visit as I am not from there and would rather not be stuck by myself with no transportation for that long. Was told they didn't have a car. Had to again remind them I was told that I could get a car. He said he couldn't make a promise but would try and to wait in the waiting area. Over an hour went by and he never came out. He did finally come out to get someone else and I asked if he found anything out and he said no. I continued to wait. My husband called and left a not so nice message for them since I was texting him about what was going on. Awhile later the dude came out around 11 and told me he got me a car for the weekend. I was super confused and upset, WTH thought this was 4 1/2 hour job. Guessing at this point my ICV value must not have been ordered. He left and was gone forever it seemed like. Finally came out and got the loaner and left around 12. Still have no idea why my car was not done today. Now I had to put $20.00 in the rental spend $6 on turnpike and still have to go back when they call. Will end up more than likely having to leave work early to get my car and spend another $6 on the turnpike. Also hoping I don't get pulled over in the loaner since the loaner car only has a Briggs tag and not an actual dealer tag. read more