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    Bridgette Williams

    5.0 (2 reviews)
    ModerateHair Stylists
    Open 10:00 am - 8:00 pm

    Services - Bridgette Williams

    Haircut

    Hair styling

    Bridgette Williams Photos

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    8 years ago

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    9 years ago

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    Heads Up Salon & Spa - Bangs 2-3 weeks later

    Heads Up Salon & Spa

    4.0(88 reviews)
    2.0 mi
    $$

    I have been going to Heads up for over a decade. They are consistently fantastic with everything…read morefrom my stylist, Nani, to the front desk staff! I love the atmosphere, skilled stylists, friendly font desk team and selection of products! if you want an incredible experience, come to Heads Up!!

    My story: Since July 2025…read more I've been battling liver failure, multiple sclerosis, and seizures, and have been in the hospital with both issues. I just wanted to feel pretty....after losing my career due to my health and more. The history: I've been a loyal client of this salon for two years without any issues. However, my recent interaction with this business has been more than disappointing. While my salonist Elona is a great person and very professional, the manager is the complete opposite--rude, judgmental, and hostile. The Problem: Poor color uptake I was ALREADY scheduled for February 27th for a redo of my full color hair treatment, which first only lasted three weeks, compared to the seven months it lasted before. But then get called day of they had to reschedule me because Elona got sick and the soonest they had was Sunday, her day off normally, but she was seeing other people as well. I was told she would not be able to dry my hair, which was fine. Day of appointment: Sunday March 1st Unfortunately, my car's CV axle broke, and I was stuck on E470 and was unable to make it, and she didn't have any other time that day. Today: I called today to make an appointment since I own two vehicles, but this time the manager picked up the phone and immediately I was told no. Completely unapologetic and didn't understand my situation. I explained that I had been through a lot and being sick, and that my liver and brain problems had made my hair look unhealthy, and paying $ 150 for my hair to look healthy for three weeks was not fair or right. I was willing to pay half the price, but all she said in a mocking tone was, "I'm sorry." It's disheartening to be treated so poorly as a two-year client. What really pisses me off was her saying it's the next month...what difference did 1st and 2nd make? You break policy 1 day and then go back to it 24 hours later? Conclusion: If you're considering getting your hair colored and then experiencing a personal tragedy, such as becoming terminally ill or losing a child or spouse, be warned that this manager won't care, in fact, will be inconsistent on following their own policy.

    Photos
    Heads Up Salon & Spa - After - it's giving Mrs. Incredible, it's giving little lad, it's giving a cheap haircut when I was never told it would be a level 1 stylist

    After - it's giving Mrs. Incredible, it's giving little lad, it's giving a cheap haircut when I was never told it would be a level 1 stylist

    Heads Up Salon & Spa - Hair before coloring etc

    Hair before coloring etc

    Heads Up Salon & Spa - Hair after the appointment

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    Hair after the appointment

    Bridgette Williams - hairstylists - Updated August 2026

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