Where to start? From the beginning would be a good idea. I have had several issues with AAA Auto…read moreService. 1. My Expedition needed new tires. Fine. Had AAA order them, and install. When I went to pick up the vehicle I notice a $200 charge for "tire insurance." When I questioned the line item I was told that I had agreed to the service. I had not. The service adviser then challenged my comment stating that I had signed the agreement. Yes, my initials were on the order, but at no time was I asked if I wanted "tire insurance" for new tires. I got into an argument with the service adviser when asking for a credit. Finally, he relented and a credit was issued. Point here: never, ever argue with a customer. 2. Took the Expedition in earlier this week for a state inspection actually believing that it would fail due to possibly needing new brake pads and rotors. Amazingly enough it passed. The next issue follows the inspection. 3. Even before taking the Expedition inspection I noticed a slight vibration through the steering wheel. This persisted even after the "inspection" by AAA Auto. So, I decided to take the vehicle to local shop to chase down the cause. Here are the results: a. all the wheels were out of balance. b. the lug nuts on one wheel were stripped on the outside so if I had a flat there would be no way for me to remove the lug nuts much less the tire. The folks at AAA Auto strike again. c. all the brake pads and rotors were toast. Therefore, they needed replacement. So why did the Expedition pass state inspection? Was AAA Auto hoping that I would notice increased vibration and return so they could do the brake work? I have no idea. Fortunately the work was done by a very reputable local shop. Bottom line: DO NOT EVER TAKE YOUR VEHICLE TO AAA AUTO. EVER!! I certainly won't.

Agreed to 7:30am appointment time. Vehicle was taken in at 8:22am. When I asked for an explanation…read morefor the delay was told that the tech does not arrive until 8:15am. Asked why appointment was set up for 7:30 - answer "I don't control the online scheduling ". The appointment was made by phone with a direct call to the service center. No apology, no sense that it mattered -- no customer care here.

Charges for work not completed, ridiculous up charges on parts. When i confronted them and asked…read morefor security footage of them doing the work they charged me for they refused

Super quick service waited less than 20mins, super friendly staff, and free snacks. Not a bad visit.read more

I brought my 2010 Prius in with a check engine and tire light on. When we dropped off the car, my…read moreson told the service advisor that he thought the issue was the EGR valve; they were dismissive and then came back with that it was an ECM issue and they couldn't do anything with it. My son said it was definitely not that issue, but they were again dismissive and told me to take it to the dealer. I had to then take it to the dealer and guess what? It was the EGR valve (and a lot of damage because of it). To make matters worse, once the dealer took a look at the car I found out that the tires (again, tire light on) on the driver side were at 18.5 psi (instead of 35 and 33 respectively) AND one wheel bearing needed urgent replacement. So I'm out $120 for an incorrect diagnosis AND they sent me home with bad tires and a bad wheel bearing and put me in danger because they knew I had to drive it to a dealer and the closest dealer was 20 minutes away. Extremely disappointing experience (especially when I also had a 10 am appointment for oil change and had to pick it up at 1:30 because it still wasn't even started).

The quality of service and availability of tires is really unmatched. Always mostly quick, lots of…read moremechanics on all the time so the availability is reliable. Friendly, flexible, and best of all: understanding. I've gone in with some rough situations and my guys here are strictly business when a lot of other mechanics make a good point to make me feel like an idiot. The fifth star is missing because of value, this place is not the budget option. They don't really carry budget tires, and their labor costs are the same as the dealership. I come to Hogan & Sons for peace of mind knowing that my beloved Ford, that breaks about twice a month, is getting service from the best mechanics in the area.

I strongly recommend Accurate Automotive. I had a bad engine problem and was told by others that I…read morewould need to purchase a new engine. Dean and his father checked out my car, found the engine problem (when other shops wouldn't even consider fixing the engine) and repaired it at less than half the cost. They updated me every step of the way and proved invaluable. I thank God for this shop.

Father and son combo. Trusted and knowledgeable. Once my cars go out of warranty I take my vehicles…read morehere.

Used to go to them often, but recently changed hands and now they are terrible. They refused to…read morerepair a flat in a tire they recently sold to me and wanted to sell me four new tires instead - saying that was my only option. And the reasons for not doing the repair were obviously false and totally different from one staff member to another. I went to another garage and they repaired the flat quickly and effectively.

This place was a life saver! Dave got me in and out for my emissions testing. He was professional…read moreand extremely helpful. The gentleman who did the emissions testing was on point and was nice as well. Definitely recommend.

The A/C in our 2019 Hyundai Santa Fe never worked correctly after a front-end accident. Vehicle…read morewas returned to the body shop that did the initial repairs, but never got the A/C fixed. Hyundai service basically wanted to replace the entire unit to the tune of about $4K. Asked Tim and Wayne of Saville's to have a look to see if they could figure it out. After determining system was fully charged and not leaking, they diagnosed that it was a bad blower resistor. After a run-around from the Hyundai dealer in getting the resistor, Wayne found another source for the part. They installed and the A/C has been working perfectly for the past month...and the bill was less than $1K! These guys have gotten an A+ from me in the past for not only their knowledge, but more importantly my trust in their work and guidance. They've never given me any indication that they're feeding me a line of BS or trying to upsell me, and they always keep me in the loop with anything they encounter. They've definitely earned my future business and my highest recommendation!

Best shop in the area! Fixed my truck when no one else could. Highly recommend! They also dropped…read morewhat they were doing to help my buddy fix a flat in their parking lot. Great mechanics and great shop.

Easy to schedule. They do quality work at a fair price. This is why I am a repeat customer and will…read morecontinue to bring my car here.

On Christmas Eve, I took my car in to have the brakes fixed and they were more than happy to see me…read morewhich I really appreciate. After I drove off, not even a mile down the road the hood flew up and hit my windshield. I called the shop and the receptionist tried to deny any accountability on it. Had it happened a day later, I would have thought that was little weird. Had it happened a week later, I wouldn't have thought anything of it but, it happened 2 minutes after leaving the shop. The receptionist was extremely rude and unprofessional. She showed no empathy for what had happened and made it seem like I was being ridiculous for asking them to work with us. The reason this is a 3-star review instead of a 1-star review is because the owner eventually stepped in and removed the receptionist from the process. He worked with us to make it right and they did a good job fixing the hood and the latch. Hopefully the receptionist is retrained and not enabled to treat other people like she treated me. It's completely unacceptable for an adult to behave like that.

Went to the office in Winchester Ft collier road…read moreThey did a great job on the two wheels that had road rash on Looks better than new !

Took my car in to see if they could fix a crack in the alloy wheel -- Mechanic told me it couldn't…read morebe fixed and wanted to charge me over $800 for a new replacement wheel. Alloy Wheel Solutions had me back on the road with a permanent fix in less than 3 hours! Outstanding customer service...highly recommend these folks...honest and efficient.

I needed a jump start for my car but figured there was a chance I needed a new battery, so I looked…read moreon Yelp and this service came recommended (just under 5 stars, 27 reviews at the time). I called and asked about pricing. The cost (whether jump start or battery) was reasonable. Mr. Ayala said he'd pick up the battery on the way just in case - having gotten the information I had on hand for my make and model, and my equipment preference if it came to that. He also said that I wouldn't be charged for the battery if it wasn't needed - regardless of him making this outlay. As promised, he showed up about 45 minutes after our call - this is with him driving up to Baltimore. When he arrived, Mr. Ayala looked at the battery, said it was 2 years old, no corrosion - relatively young for the equipment. That it probably would be just a jump start (I had left the car sitting for too long). He then promptly walked me through the steps to jump it, while attaching the cords to the outlets. The car started. Then he had me turn it off without the cords attached to check that it still started, which it did. The service was $85. Perfectly reasonable. Convenient and timely, as well, and I found him to be pleasant and knowledgeable.

Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.

Place was nice and clean. They were the only place around that could get me in same day for an…read moreinspection. It is a little off the beaten path but if you are in Purcellville they are really convenient. They weren't pushy or over bearing when trying to sell their tires. Nice place- and I will definitely go there again.

I took one for the team and brought my husband's car in for his inspection (ah procrastination)…read more The team here was super nice and I would definitely bring his car back...or you know...make him take his own car in.