Where to start? From the beginning would be a good idea. I have had several issues with AAA Auto…read moreService. 1. My Expedition needed new tires. Fine. Had AAA order them, and install. When I went to pick up the vehicle I notice a $200 charge for "tire insurance." When I questioned the line item I was told that I had agreed to the service. I had not. The service adviser then challenged my comment stating that I had signed the agreement. Yes, my initials were on the order, but at no time was I asked if I wanted "tire insurance" for new tires. I got into an argument with the service adviser when asking for a credit. Finally, he relented and a credit was issued. Point here: never, ever argue with a customer. 2. Took the Expedition in earlier this week for a state inspection actually believing that it would fail due to possibly needing new brake pads and rotors. Amazingly enough it passed. The next issue follows the inspection. 3. Even before taking the Expedition inspection I noticed a slight vibration through the steering wheel. This persisted even after the "inspection" by AAA Auto. So, I decided to take the vehicle to local shop to chase down the cause. Here are the results: a. all the wheels were out of balance. b. the lug nuts on one wheel were stripped on the outside so if I had a flat there would be no way for me to remove the lug nuts much less the tire. The folks at AAA Auto strike again. c. all the brake pads and rotors were toast. Therefore, they needed replacement. So why did the Expedition pass state inspection? Was AAA Auto hoping that I would notice increased vibration and return so they could do the brake work? I have no idea. Fortunately the work was done by a very reputable local shop. Bottom line: DO NOT EVER TAKE YOUR VEHICLE TO AAA AUTO. EVER!! I certainly won't.

Agreed to 7:30am appointment time. Vehicle was taken in at 8:22am. When I asked for an explanation…read morefor the delay was told that the tech does not arrive until 8:15am. Asked why appointment was set up for 7:30 - answer "I don't control the online scheduling ". The appointment was made by phone with a direct call to the service center. No apology, no sense that it mattered -- no customer care here.

If you're looking to spend more money, this is the shop for you…read more We brought our car here for a state inspection, which it failed. They really stressed how bad the brakes were, with the report stating the rear brakes were "metal on metal." We understood that the rear left brake needed to be replaced. However, they then recommended replacing the brake pads and rotors on the entire car and gave us an estimate of around $1,390. Before agreeing, we had the car assessed by a trusted professional, who determined that only the rear left rotor and brake pads actually needed to be replaced. Everything else was fine, and we were able to remove the surface rust ourselves. I will say that I did appreciate the pictures they provided with the inspection because they were helpful in showing us what they found. However, the way the brake issue was emphasized made it seem like the entire braking system was in terrible condition when, in reality, only one area needed repair. We ended up buying the parts ourselves and saved hundreds of dollars compared with their estimate. I understand shops have labor and parts markups, but the recommendation for a full brake replacement felt excessive and unnecessarily expensive. Definitely get a second opinion before agreeing to a large repair estimate.

I brought my 2010 Prius in with a check engine and tire light on. When we dropped off the car, my…read moreson told the service advisor that he thought the issue was the EGR valve; they were dismissive and then came back with that it was an ECM issue and they couldn't do anything with it. My son said it was definitely not that issue, but they were again dismissive and told me to take it to the dealer. I had to then take it to the dealer and guess what? It was the EGR valve (and a lot of damage because of it). To make matters worse, once the dealer took a look at the car I found out that the tires (again, tire light on) on the driver side were at 18.5 psi (instead of 35 and 33 respectively) AND one wheel bearing needed urgent replacement. So I'm out $120 for an incorrect diagnosis AND they sent me home with bad tires and a bad wheel bearing and put me in danger because they knew I had to drive it to a dealer and the closest dealer was 20 minutes away. Extremely disappointing experience (especially when I also had a 10 am appointment for oil change and had to pick it up at 1:30 because it still wasn't even started).

Easy to schedule. They do quality work at a fair price. This is why I am a repeat customer and will…read morecontinue to bring my car here.

On Christmas Eve, I took my car in to have the brakes fixed and they were more than happy to see me…read morewhich I really appreciate. After I drove off, not even a mile down the road the hood flew up and hit my windshield. I called the shop and the receptionist tried to deny any accountability on it. Had it happened a day later, I would have thought that was little weird. Had it happened a week later, I wouldn't have thought anything of it but, it happened 2 minutes after leaving the shop. The receptionist was extremely rude and unprofessional. She showed no empathy for what had happened and made it seem like I was being ridiculous for asking them to work with us. The reason this is a 3-star review instead of a 1-star review is because the owner eventually stepped in and removed the receptionist from the process. He worked with us to make it right and they did a good job fixing the hood and the latch. Hopefully the receptionist is retrained and not enabled to treat other people like she treated me. It's completely unacceptable for an adult to behave like that.

Used to go to them often, but recently changed hands and now they are terrible. They refused to…read morerepair a flat in a tire they recently sold to me and wanted to sell me four new tires instead - saying that was my only option. And the reasons for not doing the repair were obviously false and totally different from one staff member to another. I went to another garage and they repaired the flat quickly and effectively.

This place was a life saver! Dave got me in and out for my emissions testing. He was professional…read moreand extremely helpful. The gentleman who did the emissions testing was on point and was nice as well. Definitely recommend.

Place was nice and clean. They were the only place around that could get me in same day for an…read moreinspection. It is a little off the beaten path but if you are in Purcellville they are really convenient. They weren't pushy or over bearing when trying to sell their tires. Nice place- and I will definitely go there again.

I took one for the team and brought my husband's car in for his inspection (ah procrastination)…read more The team here was super nice and I would definitely bring his car back...or you know...make him take his own car in.

The absolute best staff and place to take your car, no matter what the damage, they are efficient…read moreand kind and so helpful. Shoutout to Andrew for his incredible work and customer service. I will only come here from now on for any car damage/ impairment. Highly recommend trusting this staff and location for any help you need.

My car was rear-ended on May 12th and my insurance recommended Calliber Collision in Purceville…read more Almost 2 months later, they have claimed to have had a part they are waiting on get lost in transit 3 times! First it was stuck in customs in Canada, then it was lost, then it was delayed for over a week. When I finally called them to find out what was going on and to let them know that insurance is no longer covering my rental, they said that they did receive the part, but now realize they ordered the wrong bumper. They assured me that the new bumper would arrive that day (Monday), I would have my car back by Wednesday (today), and that they would cover the cost of my rental this week. When I called this morning, there was no record of this conversation with Andrew, I received no call back, and I still don't know when or if my car will ever be ready or if I will receive any reimbursement for renting a vehicle out of pocket due to their negligence. I would absolutely not recommend using Calliber Collision!

I strongly recommend Accurate Automotive. I had a bad engine problem and was told by others that I…read morewould need to purchase a new engine. Dean and his father checked out my car, found the engine problem (when other shops wouldn't even consider fixing the engine) and repaired it at less than half the cost. They updated me every step of the way and proved invaluable. I thank God for this shop.

Father and son combo. Trusted and knowledgeable. Once my cars go out of warranty I take my vehicles…read morehere.

Do not use C Cars! I brought my car into them to repair my brakes. They did not tighten the lug…read morenuts, causing the car to make a loud noise. When I returned the car to get it checked, they said someone had loosened the lug nuts, trying to steal the wheels. This was not true. There continued to be a problem with the vehicle, and I took it to another shop. it was determined that C Cars did not tighten the lug nuts on the front wheels and did not tighten the bolts on the calipers. They also over charged me. I will never use them again!

Hands down one of the best & trustworthy shops in the area. I literally arrived as a last minute…read morewalk in & was taken care of within 45 minutes!!!

I had an amazing experience here ! they saw to my car quickly, expedited the process due to time…read morerestraints on my end, and fixed a cosmetic issue on the car as a surprise cherry on top. I was quoted twice the price at another place and they were half as nice! I felt super well taken care of and so grateful for the service! highly recommend!

Was really pleased to see the new gas pumps, I even went inside and gave a compliment to the…read moreattendant. ( I said the pumps look great) He looked at me like I was an alien. Was a very creepy moment. I probably shouldn't have said anything. Well, thanks. To the owners of the Exxon. The new pumps look great.