I've never had anything but great interactions with Bridgecrest . They have helped me many times over . I got really sick and had no income for 6 months & they still helped me keep my car . That is a great company . Still have my car thanks to them . And the people ive interacted with have been absolutely wonderful . read more

This company is corrupt from day one. But lets get to the latest issue that they have created. I always pay more than the minimum since day one. I have never found or received a running balance of my account and called to receive one since the total balance was paid down to $3000.00, now today, I checked my account, as I was doing some card changes for payment method, and came to a surprise. My balance has gone back up to over $3500.00. End of the loan and my interest grows to over $500 in a month? This would never be paid. Are these fees, tax, anything that could be legit? Nope, and when you call, all they want to do is point out your balance, or how to make a payment, no customer service, agent would not listen and continually interrupt. I literally had to ask if this person knew what a running balance is. More and more companies are doing this, not giving access to all information required by law hoping we are ignorant while they add fees, interest, and raise balances hoping the consumer does not inquire. Again, I have never been late, and always pay more, So where and why are you so corrupt? BBB and feds need to get involved. read more

I paid off my loan with Bridgecrest and needed the lien relase ASAP as in Missouri the buyer of my vehicle only has 30 days to get it registered or he has to pay a fee. I called as the release was not processed to knowledge and as soon as the loan was paid, my online access was cut-off. I contacted Bridgecrest and was told they would email me a copy of the lien release immediately so I could pass it on the buyer of my vehicle (this was 10 days after I paid it off). I NEVER received it. I then emailed and was told to call agian. On the FOURTH attempt, I was told they don't email lien release and it was mailed 2 days ago and I just had to wait for it to be delivered by USPS. This is unacceptable as I have had other lien releases emailed from other lenders. Customer serives is not consistent with information they share! read more

They do not follow up to make sure a title or letter of no lien on a vehicle. And their customer service people need to be trained better that they cannot speak so fast when discussing information with a customer. And try to speak clearer. read more

I do not recommend Bridgecrest under any circumstances. My vehicle was paid off, and an overpayment was made over a month and a half ago. Since then, I've been given the runaround trying to get my money back. I was told a refund check was sent--twice--and never received it. On the third attempt, I was assured it would be overnighted, yet that still did not happen. Now I'm being told to wait another 10-14 business days, which is completely unacceptable at this point. On top of that, their interest rates are outrageous, and they have also reported incorrect information to the credit bureaus, which I've had to dispute myself. This entire experience has been frustrating, unprofessional, and unnecessarily drawn out. At this point, my next step is having my attorney send a formal demand letter. Save yourself the stress--avoid at all costs. read more

ATTENTION BRIDGECREST CUSTOMERS: ARE YOU TIRED OF THE EXTORTION? Where is the Attorney General when you actually need one? I'm calling it out right now: Bridgecrest is running a predatory fee trap. Here's the scam: You make your payment. You have the funds. But they "stop" or delay the processing just so they can hit you with a $15-$30 NSF fee. It's not an "error." It feels like a coordinated memo went out on how to bleed clients dry every single month. They aren't just servicing loans; they're finding creative ways to steal your hard-earned money under the guise of "banking issues." I know I'm not the only one. * Has your payment "failed" even when the money was there? Have you been hit with back-to-back NSF fees for no reason? Are you done with the "screw-you" attitude from their customer service? Drop a comment below if they've done this to you. It's time to start documenting this pattern. We aren't ATMs for their corporate greed. #Bridgecrest #ConsumerAlert #PredatoryLending #ClassActionEnergy #StopTheSteal read more

The New York Mob ran a more reputable business than these crooks. Every month these extortionists invent reasons to charge me a late fee. They pull money out of my account EARLY and not on the day they are supposed to and when the money isn't ready they still charge me with insufficient funds. In April they pulled $542.00 out from my account and then pulled it again DOUBLE CHARGING ME in April for my car payment in the amount of $1,099.00. I called them to tell them to refund me the $557.00 the double charged me for and they refused trying to justify the theft, so I called my bank and after my bank saw the error Bridgecrest made they put the money back into my account but this criminal outfit Bridgecrest is still charging me a penalty for returned funds. ARE YOU KIDDING ME? How do these people get away with this criminal activity? read more

Absolutely the worst! I financed with them knowing The car would be paid off in full the next month. They sent me the title but neglected to sign the Lien Change info and did not send a notarized lien release. I wasted two hours at the DMV trying to get this sorted out. DO NOT FINANCE WITH THESE HACKS! read more

I had a very poor customer service experience with Bridgecrest. I spoke with two different representatives, and both were unhelpful and dismissive. My issue was not resolved, and I felt talked down to rather than supported. I would not recommend this company based on customer service alone. It makes sense why they have such a poor rating. I thought if I was extra nice AKA "treat people the way you would want to be treated" I would have different luck - but NOPE! I knew after 2 minutes into the conversation that would not be happening. What a shame. Carvana is a great company- too bad they're associated with Bridgecrest! read more

I never write negative reviews, but this company is unfathomably bad. If you're military, DO NOT go through Bridgecrest. We were stationed overseas, and at the time, they had a military department helping us along the way, ensuring we could take and even sell the car if needed. Fast forward a couple of months, and we are overseas, in contact with their "customer relations" department now because they disbanded their military department without informing us. They still told us we could sell the car overseas, no problem, after the payoff. After having sold the car, they're now telling us they won't ship a title out of the country and won't accept a payoff from an international bank. Our car is literally gone, with no clear way to pay it off and get the title after paying them $20,000. I'm at a loss for words. DO NOT USE BRIDGECREST. read more

I called a day late to get my car off the repossession list, but they would not accept the $600.00. instead they stated I needed to make the payoff amount of $30,000 in order to not have the car repossed. This is after receiving over $20,000 in payments for my vehicle, which none of which went towards the principle. I've had high interest car loans in the past, and part of the payments always went towards the principle. The end result was Bridgecrest taking my car and selling it at auction cost, and charging my the original $32,000 balance of the loan. I almost paid them the value of the car in loan payments. read more

The way they allow their team, specifically customer service to speak to customers and the language they allow is so unprofessional and piss poor. I reached out asking for a document to be emailed so I could print it off, the assigned advisor talked to me like a child and did not even provide the document I was asking for help with. I checked her about how she was talking and the language she was using, giving her the benefit of the doubt by saying "I'm not sure if you mean to come across this way" but even then no apology, she doubled down. I reported it to the company and they have no response. I'd never recommend them based off of service alone. read more

This is by far the worst lending company I've ever worked with. My loan with them was satisfied May 31st, 2021 and as of March 2026 I am still attempting to get the electronic lien lifted from my vehicles title. When calling the company I get little actual information, just follow up times where no progress has been made on lifting the e-lien. The company even sent me a formal lien release document but cannot seem to wrap their heads around the electronic lien. If you want to save yourself a hassle, RUN from this company. read more

There are many good things to say about Bridgecrest, for example if you are in dire need of transportation, Bridgecrest will more than likely finance you. You can get the car of your dreams with out the hassle, Don't let bad credit stop you as Bridgecrest will work with you to get you financed. If your having any hardships while paying your loan, just contact them and they will work with you to get you caught up. There customer service is open late and is normally polite and helpful. With all the positive, the negative is BIG!!! I've had my car for 3 1/2 years my finance was $17,000 after over 3 years of paying my balance owed is now $14,995! It will take me FOREVER to pay off this car! This is because the APR that is charged is somewhere between 26% - 16%! I really needed a car at the time so I had to choice but to sign with them. I think this is horrible how they are doing vulnerable people. Why charge middle class - lower class folks these rates! We are already struggling to keep our own lives together and now paying these high loans are uncalled for and this should be illegal!!! Upper class get so many breaks while the rest of us are scratching nickels together. smh read more

DO NOT DO BUSINESS WITH THIS COMPANY!! The absolute worst in customer service! Took 2 payments from my account when ask why or how to get my money back. They said " we don't know we are not a bank! In this economy that's the worst answer you can give a person especially if they are struggling! Don't give these assholes any business! read more

for the love of god please don't finance your vehicle through bridgecrest. ive spent the last 5 months going back and fourth trying to get the title to my vehicle (paid it off). not only did they lose the title but they never reported to the state the lien was paid off until i specifically requested them to. if you need from their customer support you will 100% of the time get some indian in a call center who will not be helpful (after youve been on hold for 40 minutes) you will regret your decision to finance with them. read more

Where ever they located BRIDGECREST IS FRUAD AT ITS BEST!!! They claim the repo car I told them hey come get ya car back so they got it and a year later saying it was damaged when the tow man picked it up mind u I call and said come get this car and the police who was with scary ass tow guy saw it was no damages. Ima fight whatever claims they have against me in court you evil idiots read more

they continue to report inaccurate information to the credit bureau's example " if i owe you $7k in (previous year) december ...there's no way i still owe you $7k in march ( new year) especially when you are being paid on time every month. they will lie and tell you it's a simple daily interest ...which still does not add up to you reporting i owe $7k when i actually only owe $5k. the credit bureau's half "whomp" their investigation(s) into these ongoing complaints to prevent credit reporting abuse which allows these crooks to be able continuing reporting inaccurate owed balances as they failed to report recent payments which changes your actual balance....this is violation of ( fcra rules & regulations) as this is definately unfair credit reporting abuse. read more

Bridgecrest is terrible I gave a 2012 Subaru back and it was worth 12,000 dollars, Drivetime conviced me to get the extra insurance on the vehicle which was $5000 dollars. I cancelled the insurance and the company drive time used gave the money to bridgecrest and they prorated the money, I did not get any of it. The extra money was supposely taken off the loan which added up to $19,000 dollars. It wasn't given to me. Bridgecrest sold the car for $4500 dollars. And the are billing me a balance of $9000. Car was only worth $12000. Well I won't do that again. Not happy!! I live in Kansas City Missouri. They suck. technically-0 for them. read more

Bought a car and unfortunately had to use Bridgecrest because of some hard times that came about. Daughter was driving to stir and got hit and insurance State farm totaled car out and paid off. 20,000 owed on car, State far said car only worth 10,000 Luckily Gap paid redt Bridgecrest kept charging me payments every 2 weeks even after they received all payments! Stat farm check was for more money than what was owed So they owed me about 3 payments 6/700.00 . They said they would mail me anything over! I haven't seen anything, my whole account has been deleted and now no one knows what I'm talking about! Now I'm just going to use auto accident attorney to sue and try to get money back! read more

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I registered for Autopay for my loan on 3/7/26, for first payment to come out 4/7/26. On 4/8/26, I receive an email stating I am past due on payment. I call Customer Service where they tell me I have not registered for AutoPay, except that I have a confirmation email from Bridgecrest dated 3/7/26 confirmation my registration but they have "no record" of it on their end - I remind them this is a Bridgecrest problem and a major one at that because where did my banking info get stored? I then get told that maybe I got scammed to which I told them not to insult my intelligence because I KNOW I did not get scammed. They tell me to send a picture of the email to customer service and to then log onto my account to make payment. Today, I log in to my Bridgecrest account to make the first payment and their website will not accept my banking info - I try 4 times to put it in, finally call I Customer Service again and tell them I am totally done with this company and I want to pay my entire loan off today, and lets just say, it has NEVER been harder to give $12,000 away - they take my banking info - it won't process on their end, they try twice, I then give my debit card info, it won't process on their end, as I am looking at the money in my account, I finally give them one last account number and somehow that goes through after an hour and a half on the phone and website. PLEASE do yourself a favor and use any company but Bridgecrest. I literally gave them everything but my first born and they still make it as complicated as possible to complete anything or get a straight answer. read more

Worst company to deal with. If you have a loan watch out for over payments because they will take out the double amount for payoffs on your loan. They give you the run around and keep transferring you and claim that they are under review for a refund it is past 20 days and no response or refund check. They are down right rude and can't speak English very well. Run away from this company on auto loans. Very terrible on customer service and customer care is a joke. read more

If I could leave 0 i would. I have rarely left complaints online, I usually attempt to highlight the good in a process, however, Bridgecrest is the absolutely worst- I relocated across country and have been trying to receive my new registration and tags to no avail and with no assistance from them. I have supplied and paid for all required documentation . I have spent over 6 lunch hours on the phone without resolve and the outcome has not changed. Avoid them at all cost - I am still waiting for a resolution only to be told it may take 8-10 weeks to resolve!!! read more

This company is a predatory scam, any interest you accrue shows up after the loan maturity date, they demand it all at once and if you cant pay it in 3 months they repo your car, refuse to work with you I have contacted the BBB and the Arizona Attorney Generals Consumer office read more

This company is a scam. I paid a car off Thur them because someone hit my car. I went and got another one Thur bridgecrest. The drive time dealer had my 1st payment set up for June 2025 I purchased it April 2025. On May 12th 2025 they repo my car saying my payment was late. They have a late payment of 5 percent. We were not allowed to make that payment they said we couldn't have it back. Who has ever heard of that. Default is what they called it. So I'd advise everyone to steer clear of bridgecrest. They showed up at night a the town truck drive got the keys from me saying he would drag it out of my driveway and he drove off in my car. Bridgecrest refused to help. I had that car for 34 days. read more

Purchased a car out of desperation and needing a vehicle. Less than 2 weeks late on the first payment, after talking with the dealership and being informed we could pay it up to 30 days late no problem (had to wait till payday to make the payment). Bridgecrest repo'd the car on a non business day, without notifying us they were coming, and there's no way to contact the dealership or the loan company to figure out why or what happened. Then we found out through our own investigation they put the car on an old loan we had through them that we had given the car back for bc it was too expensive at the time. No way to contact to get the car back, no way to get them to fix their screw up, and us now without a car until someone is there to speak with. Will never deal with them again. A disaster. Do not recommend. Slimy company. read more

Predatory lender practices, DO NOT use them. I needed a car in a hurry and didn't have a lot of options so I went with them out of convenience through Carvana, terrible mistake not looking deeper into them (not that I had much of a choice at the time) read more

This company is a borderline scam; you'd better have your money sitting in your account for days for them to be able to process a transaction. If you don't, they will call and blame you for their stone-age technology that no one else uses. GO ANYWHERE ELSE read more

Paid off our car 6 months ago, was told the payoff amount and paid it. 6 months later no title. We called into see why. We'll they said they gave the wrong amount to us and forgot to add the final interest payment on. Not one time did they contact us but started continuing to charge interest til we finally called. They said they took full accountability for it, yet didn't want to forgive the extra interest that accumulated based on mess up. Don't buy from these people. We're getting to get a jeep but not thru them. read more

I sold my car back to Carvana and paid the negative equity. Carvana took the car, but Bridgecrest is still trying to collect payments. My friend is a genetal manager at a large dealership. The dealership notifies finance companies immediately to avoid this. Carvana and Bridgecrest are partners, so this should not happen. It's just another sign the Bridgecrest is an unethical company. This should be illegal. read more

Trash ahh service!! Benji can't even spell English. They transfer you back and forth from departments . I don't think they know what they are doing on a daily basis. read more

This place is absolute garbage I would never recommend using this place bridge crest finance or carvana they lie about cars sold me a piece of crap hybrid car with 14000 miles on it I have had the car under a year and I have had to spend over $7000 on repairs replacing hybrid battery packs, hybrid alternator and fan and battery under the hood also and I pray everyday it holds up. Been in the shop 7 times in 2 months and all bridge crest does is call and harass me daily about the payment being late I was never told nor was it advertised that the car was a hybrid because I wouldn't have bought it! Don't ever use them or carvana absolute liars and to ad insult to injury the car was $17000 I have had it 10 months and I still owe $17000 what a freaking joke! read more

I have been waiting on email from them for a week called today they know nothing about it. Guy today tells me they are going to send the email now he tells me it will take 7 business days lmao Just say we have no idea what Bridgecrest had going on because wr are in another country. terrible customer service just lie to you on the phone. I wish there was a zero stars read more

horrible, horrible customer service When I contacted Bridge in August to make a payment deferment, I spoke to the customer service we agreed upon that. I will pay $13 on the 15th, and I will pay the rest on the 29th. I got a text message confirming that when I got off the phone, he said I was all set. But when I checked my account today, it showed a past due, so I contacted Bridgecrest customer support via text. Customer service was horrible. Text messages start around 8pm and end after 9pm from beginning to end. There were long pauses. 10 to 15 minutes, with no response to the point that I asked for his name and the badge I had. The following is a copy of his responses. Afterward, he disconnected without warning. I guess it was time to clock out The text message you sent shows that you set up a promise to pay for $13 on the 15th and $200 on the 29th. Extensions are not guaranteed in the loan and are subject to managerial approval. I'm not comfortable sharing my last name, but my name is Kaleb and my ID is KM5M. When I originally called August, I was not told that it needed to go to any manager's approval. I was told that it was all sent, and I was sent a text message. Arrangement. I'm highly upset about the bad customer service. I have always paid my account on time, even before the due date. I have paid double the portion of my payment and to be misled, saying that I was all set for a deferment and then having my account put on past due. I wish I had done my research before I did business with this company so many bad reviews they are truly becoming horrible read more

I went online to payoff my loan but the sight has crashed and online it states to call Bridgecrest to make payment. Upon calling I was told I needed to pay a $3.95 service charge due to the fact I was calling in to make payment rather than paying online! I was told there is no way to credit back the fee as it is automatically added and there was nothing nor anyone that could change the fee to zero! This is Bridgecrest's problem! I can't pay my loan off online due to their issues! What kind of scam is this? Their customers can't use their website and it states to call them to make payment, and for the inconvenience you "get" to pay $3.95!!! Never using this company again! And now, 11 minutes after posting review, your firm replies in the Google review with your "Read from a book" nonsense that they are sorry for my inconvenience and to keep in touch with the 800 number that will do absolutely nothing for me! Obviously an autoreply! What a racket your firm has going! Crash the website and make $ 3.95 per phone call! Thanks for nothing Ms. Autoreply read more

If I could give this company zero stars, I would. There is no way to get in touch with a human if you have an issue after loan origination. I would not recommend this company with your several thousand dollar loan. read more

this company is absolutely horrible and don't do business with them. The representatives are very rude and know it all and cut you off when you're trying to talk to them. only payments they take are debit card or you have to go to Walmart they do not take credit cards , which is a payment form that you could make a payment with, But they will not take it. worst company ever to deal with. read more

BRING YOUR OWN KY JELLY!!!!! Paying $200 a month interest on a 2013 car. Already paid $16,694 and still owe $13,721 PLUS interest on a car that's only worth about $18k. 2013 VW Convertible diesel. Making double payments. About to transfer to a credit card. Can't refinance because the car is too old. The biggest scam I've ever been involved with. What a joke. Stay away from these people. read more

This company is extremely unprofessional. Over my years I've paid off over three cars one with Wells Fargo, one with capital one, and one with Carmax financing. Every single one of those companies were leaps and bounds better than this company. They are willing to help you out if you run the financial issues at all, this company will not help you no matter what. If you are to buy a car from Carvana, try your best to get a different finance company. I know most people that write reviews are terrible with their payments And always pay late. I can send you a screenshot of the last 10 years of car payments with every single payment on time. A recent family member has passed away, I was able to spend the last couple weeks of their life with them. I asked for a payment deferment as I was not able to work during that time. I have up-to-date on my payments every single time with my loan, they deny a deferment, when I ask why they say their system says they can't. No Explanation whatsoever. Do not finance with this company, do not give them your money, put this company out of business as fast as possible. Just look up their Better Business Bureau reviews and you will see exactly what you're about to deal with when you finance with this company. read more

Tried to get a copy of my title for the past month. Called 3 different times each time being told they are sending it via email never received read more