Pretty solid associates at their new opening @ their Western Blvd Branch between 5th and 6th St. I'm quite impressed. I would recommend to check it out. Very clean, tidy, and most importantly, professional! DEI & Sensitivity training is top notched. read more

Open Bank - Open Bank gives back to the community! - Banks & Credit Unions Near Me - Los Angeles, California

Please never ever bank with this organization, they are rude, racist, and totally unprofessional, at every location i've been too, the staff is very rude, unhelpful and will talk bad about you to their colleagues in Korean while you're standing right there. NEVER BANK HERE!! read more

I thought I have been scammed the availability of funds is exceedingly long. I transferred 5,000 a week and a half ago. It is still not available. I call and I am told it would be available the next day. It was not. I call again and get hung up on. I call back and same rep says his system is down that's why I got hung up on he says to call back and get another rep. I do and she says I was told wrong that the money would be available tomorrow. I say that is ridiculous amount of time. She says the disclosure tells me that on page 39! I will take my money out asap and close this account. read more

Open Bank is lowering the interest rates they pay on savings account "due to market conditions". Huh??? The Fed's not lowering interest rates AT ALL. Ditto mortgage companies. What "market conditions" are prompting this?? Yeah...we know. read more

I am signer on a business account that I'm not the business owner nor affiliated to the business. Due to the dormant status, the account balance dropped to negative balance. Received call from the branch employee stating that I have to cover the balance. Told the banker that I'm not the business owner nor affiliated with the business. The banker didn't let me speak was making threats that this will be reported to the ChexSystem. read more

I'm 78 years old and I've dealt with scores of banks in my lifetime. My experience dealing with Open Bank is as bad as it gets! I wanted to add my spouse as a co-owner (Joint account) but their procedure to do that is convoluted and confusing. First they want an image of a driver's license. Then they ask for a copy of a social security card, another government-issued ID, and proof of address! Calling customer service proved fruitless. The agent was pleasant but was of absolutely no help. We have been unable to add my spouse as a co-owner. I wanted to max out the account, but I'm glad I only opened the account with $10K. I will close the account as soon as those funds are available. If a customer suffers this much angst when wanting to add money an account, one wonders how they will deal with closing an account! read more

I was very disappointed with this bank. The interest rate offered is high, but they provide no service. They're taking forever to get a $94000 transfer. My sending bank showed it out of the bank 2 days after I asked for it, but open bank didn't even show it in my account until 5 days after that. But I still don't have access to the money because they hold it for another 7 working days so I won't be able to transfer any of that money from open bank to other institutions. Also, They don't support any of the apps that people use to keep track of finances in several banks. Apps like rocket money, Expedia, etc, Cannot access open bank. I'll be taking all of my money out of open bank. read more

If I could give -5 stars I would. Do not try to open a savings account with this bank. I went through the process of opening a bank account verifying an external account so I could transfer funds in. I was denied transferring funds twice and was told to link a different bank account so I went through the process of doing that which every time takes several days. Tried to do a transfer again I was denied. I called in and I was told that the bank has decided to close my account and they do not have to tell me why. Such a waste of time and so frustrating that I don't even know why they denied the savings account. read more

Capital one doesnt reverse any past due fees as a courtesy. So 1 star id give it zero stars if i could. Dont bank with theses guys. Better off going to a credit union. read more

Worst experience I've ever had with any bank, including online. The worst thing is that you are limited to the number of times you can sign on in a given day, from your computer. And I was not able to get verifications on my phone. I am so thankful to have never put a cent in the account. I had to call customer service 3 times before I got a confirmation that my account was closed. They want you to do Mobile Banking only and I guess that's why they make is so hard to sign in from a computer. Anyway, the 5% percent just isn't worth it. I can't imagine how hard it would be to transfer money once it was in one of their accounts. There are other online banks out there that are so much better. read more

Don't do it! You have to use their app for all banking and it doesn't work and when I tried to stop the transfer I initiated to open the account they were not helpful. I wish I had read reviews elsewhere instead of trusting sites like Bankrate. Even the app has poor reviews on Google Play Store. I failed at really doing my research. read more

dressed in my business attires, with my phone ear piece from my desk still attached, i venture to the nearest BANKING location that can help me. Now lets be clear about the rules and regulations of banking institutions who are members of the FDIC.... that means by law you cannot turn away or deny a Patron Change for legal tender. Not only did you size me UP, you teller , and teller manager sitting at a desk 50 ft away,Looked at me head to toe, an attempted to asked if i had an account with your bank. let me stop you there, we are fellow tenants in the building and you are also my firms client... as you murmur under your breath in your native language, i ask: you are a member of the FDIC, right?" the manager says yes, as she now inspects the money, i say OK then, " i would like change for that , Ones and fives please". Mind you i am asking for 30.00 in change. standing at the teller, As you both continue to murmur and your smiles have now turned to scowls, you hand me the filthiest , cut up money you had in your till. Racial profiling much, or did you not think i Knew the rules of the FDIC, better yet, i will report you on my own time. sad that members of my firm recommend going to them, the conversations start off as, "why not go to the bank that we do business with that is just a few floors away." read more

This is my review for open bank aroma branch at 3680 wilshire. I am a customer here and i happened to open my account at western branch at the time.. i have a 200k loan relationship and i keep avg 20 to 30k balance here. The tellers here, all 4 ladies, gave me attitude and asked why i didnt go to western. I told them i just got done with a root canal at the second floor dentist (best ever) and im here. I was here to change some coins and western branch said they wont charge and i had to change 400 into coins mostly quarters.. the justification is that american banks dont charge for coins. I did open bank a favor and opened an account due to the loan relationship. All i wanted was free coin changes and we can keep this relationship strong. Pretty much changed coins and the charge open bank charges is 3.50 per box. The lady pretty much said next time i come its going to be 5 dollars per box. I told them should i go to western branch next time? And they implied i do... To the customer... Open bank is Open bank at anywhere i go.. they treat you like nothing if you didnt open your account at their branch... i can go to any chase branch and get treated right. I opened my chase at normandie and olympic and i frequent vermont and wilshire and i get no issues no qualms or attitude.. they need to make this customer first and whatever bank politics is going on inside between branches shouldnt even exist.. western branch doesnt open on saturdays and i have to go to aroma branch if i have urgent matters... and i have to deal with their attitude... The bank makes over 1200 in interest off of me per month on the loan and they cant help me with 3.50 coin expense for having a business DDA.... with revolving 20 to 30... like.. it makes 0 sense... read more

If I could give them no stars I would! Horrible customer service! No one speaks English and if one does, they don't answer their calls or call back!!!!! Tried to sign up for mobile banking online, it tells me it's a first time user set up, then asks for password?! What in the .... They said to call them if it didn't make sense. This company's website is the stupidest set up I've ever seen. Isn't there one person there who can adjust the website so Americans who speak English could use it?! read more

Ovepn bank is nice. They transfer money's very fast and can handle everything you need. They are very convenient lie located and can do many kinds of bank relastuffs. There is parking in the back and bus and train one block avay read more

IF YOU EVER THING OF COMING HERE, JUST GO TO WILSHIRE BANK. This bank is so unprofessional and disrespectful. They don't know the concept of "CUSTOMER SERVICE". Just because I don't speak Korean doesn't give this business to be THAT RUDE. No one speaks English and their tone of voice is "GO FIND SOMEONE WHO CAN SPEAK KOREAN FOR YOU OR ELSE NO HELP IS GIVEN" Seriously? I got referred from a close friend of mine because she used to work here but NOW I understand why she said she won't ever go working for this business ever. I can see why no one has heard of this company. NEVER GOING BACK NOR EVEN CONSIDERING THIS PLACE AS A BANK. read more

This is in regards to the Open Bank branch at 3680 Wilshire Blvd. I have frequented this branch to use their atm as its close to my office and on my way to Starbucks. As I pull in to park, I am instantly harassed by a korean security guard who rudely asks me if I am a bank customer. As I let him know that I am here to use the atm, he responds by saying that I am not a bank customer and that I have to leave. I repeated myself and headed inside the building. After my atm stop, I pick up some starbucks and on my way out I am again approached my this korean security guard who now yells at me that I am a liar. He continues to yell and birate me saying I am a starbucks customer and not a bank customer. I tried to explained myself but obviously this guard was not willing to listen. I went back inside and spoke to the security desk who told me that guard was not assigned to the building security. This person being the security for open bank has a huge responsibility as the first person customers come into contact with and if this is how they start off by treating people than I can say that I want no business with Open Bank. Simply put I will never use nor will I recommend Open Bank to anyone. read more