Convenient bank but minimal staffing and they don't provide a lot of the services at most banks. I…read morecame InToday they had one teller and one banker Diego Mende was in peasant but couldn't help me notarize a doc although he was helpful in getting me an alternative at another branch.

You could wait in line 10/15 minutes and a banker will come and skip you with the client they…read morehappen to be helping. And only afterwords ask if you mind waiting. Keep in mind for those of you on a lunch break. Not the branch to go to.

Mr. Jeff Wong was amazing with getting my Business needs squared away in a timely professional…read moremanner. Will use this DTLA location moving forward :)

Extremely disappointed with my experience at this branch. I came in to withdraw $1,200 from my…read moreaccount and was met by a teller named Janet who was rude, dismissive, and unhelpful from the start. Instead of trying to assist me, I was treated with a level of disrespect that honestly caught me off guard for a bank of this size. I ended up leaving without even being able to withdraw my own money -- which is the bare minimum I'd expect from any bank visit. If basic customer service and account access are too much to ask for, that's a serious problem. I'd think twice before coming to this location again, and if Janet is still there, I'd hope management addresses how she treats customers.

This is a very tiny bank. The line will often go out the door…read more Cons: - Parking is a mess. Don't even go into the lot if you see it's full, as you will be trapped by cars blocking the exits. After 12 noon it will be hard for you to find a parking space. Here is a tip: park next door at the Burger King. - Very long lines Pros: - There is never a long line at the ATM. Don't go inside if you don't have to. - It is located next to a candy store :) - It is one of my closest wells fargo branch. I know I will return to this branch, but only for the ATM.

They are thieves. I had fraudulent activity by a scimmer device for a large some of money. They…read morewould not even investigate it. And kept my money I have been fighting them for over two weeks. Will sue them!!! I have been with this bank since 1992 and absolutely NO level of professionalism or customer care at all!!!! Stay away from my this bank at all costs.!!!!!!!!!! I wish I could give NO stars.

I almost dont want to write this review because I feel like this is my hidden secret bank lol but…read morethis place is great. Always has parking available and the staff are barnone the nicest, most helpful bank staff I have ever worked with. Seriously, I cannot believe all the staff here are this happy and nice. Highly recommended. Just don't take up the parking spots!

Jennie and David. Five stars!! No pressure banking environments. Excellent CD rates! Great Branch…read moreManager as well. I forgot his name.

I went to cash a check and it was processed without confirming my intent. When I was told I could…read moreonly deposit it due to not having enough funds in my account, I clearly said no -- I was only trying to cash the check. Despite this, they ran the check through anyway and then stamped it, compounding the error. Because of that stamp, the check can no longer be cashed anywhere else and is now only usable for deposit at Chase. This became clear after I attempted to cash the check at Walmart, where I was told it should never have been stamped and therefore could not be cashed. I went to a second Walmart and received the same response. When I raised the issue at the original Chase branch, I was told that this was "normal procedure" and that they had done nothing wrong -- which is shocking. Running a check without first confirming whether it can be cashed, and then "correcting" that error by stamping it, should not be considered normal procedure. To get further clarification, I went to another Chase branch, where I was again told that stamping the check is standard procedure. However, this was also the first time I was told they "do not know how other places operate," which is equally concerning and highlights a lack of awareness of the real-world impact on customers. They are effectively turning checks into trash everywhere else, making them only depositable with Chase unless the customer already has sufficient funds available in their account. To avoid this situation altogether, the bank should confirm whether a check can be cashed and avoid stamping it entirely unless the customer explicitly authorizes a deposit. This entire situation is the result of Chase's actions, yet the customer is the one left dealing with the consequences. I also contacted Chase customer service, who apologized and acknowledged the issue. It appears this branch is operating mechanically rather than thoughtfully, indicating a need for additional training and process improvement. The representatives words. I hope this helps someone else avoid the same headache. I do NOT recommend this branch.

Horrible experience. The ATMS outside don't work, inside ATM was giving me an errors message. Went…read moreto the teller and she couldn't help me because I had my wallet Card and ID but not my physical card.

Mauricio Saenz and Ismael Fajardo continued to create the customer experience that has kept me at…read moreBOFA for nearly 20 years. Both gentlemen assisted the business account application process with care, and I was out of there with all my questions answered in less than one hour. These two young men should be running the place soon!! Phillip Tabyanan

I've had the pleasure of working with my bankers Maxime Leduconti , and I must say, his exceptional…read moreskills and charming French flair make a lasting impression. He's knowledgeable, responsive, and provides expert guidance with a warm and welcoming approach. His ability to explain complex financial concepts in a clear and concise manner is impressive, and his dedication to delivering top-notch service is evident in every interaction. I highly recommend him to anyone looking for a trusted financial partner. Mr Maxime will impress you with his linguistic French skills since he assisted my French friend native speaker .

Yelping a bank branch. Go figure…read more I went in with questions and left with a rough idea of answers! Yay! Going inside was WAY better than calling. The staff here was pleasant and helpful. I sat at the bankers desk and she ended up having to call for some help. That was nice, as she did not just shrug it off. I liked that a lot. She was very helpful. The only reason I did not give a five-star? During the call, the branch banker did not completely understand the answer. She offered to have the person on the other end explain it to me. They declined, instead of saying it again the the branch banker. I asked why they did not want to speak with me and was told, that person is not allowed to speak to customers. Weird. From what I understand, they opened a second account that I can't see. I really don't get it, honestly. Where I work we involve the customer more, so they not only understand the answer to their question, but also have confidence in the answer. I left grateful, and with a rough idea of the answer. Really rough, but I sort of get it. Maybe... Sort of. The best answer seems to pay off my loan as fast as I can. And, I'll still bank here.

Customer service is awful. They won't deposit a check because of a middle name appearing on the…read morecheck and allegedly not on my account. Incompetent employees who have deposited checks for me in the past contradict what I was told today. I'm closing my accounts with Wells Fargo because of this locations and the lazy people who work here.

Horrible customer service don't come to this branch tellers and manger of this location do not know…read morehow to speak with people will not be returning here

Bank was closed for business today…read more I had to tell over 15 highly disappointed customers that today was a bank holiday and they were NOT happy. I did B of A's dirty work

I am extremely disappointed with this bank's customer service and lack of basic compassion…read more Despite multiple clear requests, the bank continues to make repeated phone calls to my mother's home phone, even though she is injured and currently residing in a nursing facility. No one is at her home to answer these calls, yet the bank keeps calling "to confirm information." Over the past several weeks, I have contacted the bank numerous times asking for one simple accommodation: stop calling the home phone and update the contact method on file. Each time, staff claimed they "cannot be flexible" or "cannot update the profile." That is not an acceptable excuse. Internal system limitations are not the customer's responsibility, and they certainly do not justify ongoing harassment. At this point, the repeated calls are no longer a mistake -- they reflect a deliberate failure to act after repeated notice. This situation has caused unnecessary stress for our family and raises serious concerns about customer service standards and compliance. I would strongly caution others before banking here.

This is The First Chinese owned Bank in Chinatown being the 1st in the chain of many other Cathay…read moreBanks Worldwide. My family has had accounts here since day 1 around the early 60's. Small personalize bank. Convenient validated parking. Usually hardly any waiting except for the first part of the month. Everyone is pretty friendly and helpful. Opened more accounts here recently again. If you are in the area, this is a great bank to have.

Great customer services personnel, professional & pleasant ! Very patient and knowledgeable!read more

Historically easy quick banking at this Location. Parking in rear of bldg. Easy access, efficient…read moretellers and now remodeled branch makes it a fresh clean location in Chinatown. Saturdays get pretty busy and might have to wait outside sometimes. With only 2-4 windows open, lines moves pretty quick.