-The purpose of this review is that no bride or groom ever has to experience what we went through. "On February 27, 2021, My fiancé walked in to get a custom dress done. Before agreeing to anything, my fiancé gave her a picture of the dress she wanted to be made. She told Mina, " If you can't do it like the image I've provided you before Sept 3, I understand. Just let me know" Mina's response was, "I have six months plenty of time," Mina mentioned that it would be :-$2700.00 to do it with a deposit of $500 today, and the rest as the dress is being created.- A veil would also be provided with the leftover material.- The price did not even include the necessary material she would have to purchase to make the dress -To ensure the dress fit appropriately, she would have to come back for five fittings. My fiancé agreed and provided her with the deposit, she did her measurements, and Mina moved forward on making her dress. One week later, the material for the dress and the rhinestones were supplied to her. Two months go by, and no answer from Mina. At this point, My fiancé is now a bit worried, so she calls her and gets no answers, so she leaves her a message. She calls her again in June and askes her, " When her first fitting was? Mina responded with a panicked voice, " Oh yes; you need to come in right away with your second deposit( she obviously forgot)When my fiancé came in, On June 16, her expectation was to have a dress to put on. When she arrived had two pieces of materials were pinned up to her body. Mina told her that's all she needed.
July 12, she tells her to come in for a second fitting with more money. When my fiancé arrives to see the dress, My fiancé expresses concerns about the wide straps, unlike the picture she provided. And the dress not contoured to her body. It looked like she was wearing a box because it had a bunch of material in the front and the back that she could grab with her hand that filled her fist. After expressing how she felt, Mina took offense to it and told her that it would cost her more money to do that. And that the vail that she wanted would also cost money. At this point, the expectation my fiancé wanted to feel " Say Yes to the Dress " experience was gone! It turned into " Say Yes to HELL. "It was a fighting battle to get Mina to understand and to do what was evident (make the dress fit correctly) without charging money for it, primarily when it did not involve adding material; it was removing material. After countless times of my fiancé expressing how the dress fit, Mina insisted that it looked good; at this point, it was apparent the concern of the customers was gone. It was more like pay more or it or leave it as is. I called and expressed to her that money was not the concern. Making my fiancé happy was my priority. For Mina, it was dollar signs, and the service didn't matter.
On July 15, after letting her know of promises she made to my fiancé that she didn't keep on the countless text she sent stating otherwise. I got a call from a young kid in his twenties. That stated he worked for David's bridal and was co-owner( her son) that tried to patch things us by saying that Mina had a language barrier and sometimes doesn't understand or comes across the wrong way. I mentioned to him customer service does not have a barrier. (Receiving money was sure not a barrier)
This experience was so bad that my fiancé decided she never wanted to walk in that place again. Now, I, the groom, have to go pick up my fiancé's wedding dress. I told her that I needed the dress done with the rhinestones in two weeks with a month left. She stated that my fiancé told her the wedding was in November. Another lie we had to forward her the text she sent, stating that she knew it was September 3. Suddenly, after all the lies and lack of service, they tried to come back and fix things after the damage was already done. On August 2nd I picked up the dress took it to get the rhinestones put on that were falling off and zipper completely sewed on. It was lying after lying in it for the money! 0 stars read more
