My dad sent me here with a list of things to get, I had no idea what any of them were. The team…read morehere were so kind and patient with helping me get everything I needed! Would highly recommend! They had everything we needed.

This is a classic hardware store. Like a neighborhood ace more than a big box store. The biggest…read moredifference when shopping here is the help you receive. All the workers here actually know how to use the products they sell. Not only that but they will educate you how to use the things they sell. Try finding that at Lowe's. The store is smaller so they don't have everything but I'm always amazed because they have what I need. A neighborhood shop where people have knowledge is a great local asset to have when looking to make repairs or when building a project.

He was first very nice and took care of my need to have keys made. That is why I appreciate…read moreshopping the smaller hardware stores. No searching for help in a huge hardware.

I have always had great service when it was owned by Hills and then it really seemed to go…read moredownhill. My most recent experience was with Brandon. I found him to be very rude and condescending without any knowledge/concern for customer service. I contacted corporate and have yet to get a call back. Oh well, no more big purchases then. Their loss!

Two stars because I have loved Lowe's in general for years. They were my go-to home project store…read morein Naperville, IL and Indianapolis, IN. I have bought a new kitchen, had a deck and pergola built, new appliances and windows, and a new privacy fence installed, several thousands of dollars over the years. Since working with the Lowe's in South Bend I have had nothing but issues. I ordered a new front door with side lights, $6k. When the installer began putting it in I told him it wasn't what I understood I was getting. The project manager from Lowe's arrived during installation and his first comment was "that isn't the door you wanted." It has been 2 months since it was installed and Lowe's was notified it was wrong, still no resolution. The store said to work with corporate, it was out of their hands to resolve, and corporate said to work with the store. The project manager asked me to pick out another door which I did within the first week following the wrong door being installed. This project manager at Lowe's waited long enough (over a month) to discuss the issue with management that Pella stopped making the door I wanted as a replacement in the size I needed. I keep getting the run around from corporate and the store. Finally, I was offered $500 to keep the door or have the door removed with an undetermined restocking charge, leaving a 6 foot hole in my house until I found another vendor and door. My solution was to get a storm door using the $500 offered along with more money from me. That solution has been hanging out there in Lowe's hell for over a month. I'm sure Lowe's is hoping I will go away...but I'm still here pushing for a resolution. I now understand the project manager is not in the store, not taking calls, and will not return until the end of April. Back to corporate, again. During this mess, I placed a special order for a 2 in 1 washer/dryer. I was called prior to the store receiving the special order and was told the company could not hook-up the machine as ordered because of the Corona virus, understandable, but they could leave it at the front door or in the garage so I could struggle to get it inside and installed by myself or wait until the delivery people could start installing again. I was surprised early last week with a call that the machine was expected the next day. Lowe's wanted to schedule delivery and installation (I questioned the installation several times but was told they would install it) for today Sunday. Apparently, without a call from the store, the delivery and installation has been rescheduled for Wednesday next week. I called to get a time frame for delivery and found this out, the day the delivery was expected. Once my door issue is resolved and the 2 in 1 has been delivered and installed, I will happily go to another retailer for all future projects. Welcome to South Bend Lowe's!

Came to get a thermocouple for my furnace. Walked around trying to find it myself for quite a while…read more. Found an employee who pointed in a general direction and walked away . Found another who looked up my item on a portable device . Pointed back in towards the wall and went back to her phone . I went to Menards and asked the first employee I saw , he took me right to what I needed . Asked another employee for tape , she took me right to it ! Customer service, what a concept ! Too bad Lowe's employees don't understand it .

If you actually want service and quality, this is the better choice. Lowe's has lots of people…read moreworking and they will walk right past you. Menards has gotten better with customer service. Home Depot is best if you want service and knowledgeable help.

We ordered a new range and the whole process went great. We got our range when promised in perfect…read morecondition

Ive reviewed lowes before. Its a big box store...everyones familiar with the trope…read more I dont enjoy shopping at these places...I prefer real lumberyards and hardware stores. Lowes has stuff though and sometimes you bite the bullet and go. I have actually had decent service at this one...I bought a carpet package here and the subcontractor was polite...did a good job and cleaned up the leftovers nicely. Sales person in store was knowledgeable and made it pretty easy to get done. Lowes brands are fairly decent...the bluehawk shovels and rakes and the Kobalt hand tools are on par with what used to be Craftsman.

Lowe's has always been my go to. Today, I had a very…read moreunpleasant experience. I was checking out with Alex. He has no business being in customer service. He had THE crappiest attitude. He was just going through the motions for sure. I will continue to shop Lowe's but avoid his lane like the plague. People prefer to feel valued especially when they are dropping hundreds of dollars...he did not fit the bill...

It shouldn't take 15-20 minutes to do a propane exchange, especially when all that's needed is for…read moresomeone to open the cage. Come on, management--you can do better. Shoutout to Clarissa at the customer service desk, who finally stepped away to help me get my tank. I really appreciated her taking the time to help. 9/24/26 7:--PM

I hate to leave this review. Prices are good, well lit...... and actual humans running the…read moreregisters to handle unexpected issues. Why can't US manufactured goods be sold in US stores with this QOS?

When I first went to visit Harbor Freight, I thought "look at all this junk!". Then as I looked…read morecloser, I realized these are some decent deals on stuff I may actually use. Now I am the owner of many things from this store, and have been very satisfied with almost all of the items I have purchased. The 25% off coupons are also awesome, and I love the free stuff they give to just get you into the store. It obviously works, because I keep going back and giving them my money. The best part about the free gifts is that it makes it very easy to take my little boy with me whenever I go. He is always excited to go home with a head flashlight, earmuffs, tarp or whatever.

Owner is a veteran and 100 % committed to his community. Neighborhood treasure. Great local…read morebusiness.

Best family owned and operated hardware store in the area! The owner knows his stuff, is friendly,…read moreand always willing to help understand your project to help you obtain the correct supplies!

What a pretentious overpriced sham this place is. I hated it when it was over by the river. I was…read morehoping they had gone out of business. The two people I know that had made purchases there each had a problem with their respective items, and were not allowed to return them, for cash or credit. I don't know if is still the same owners, but, caveat emptor, I say....Just outrageously overpriced schmaltz!

I stopped in late on a Saturday afternoon to look around for a gift for a young girl who was…read moreperforming in a play that evening. The owner was helpful in giving ideas, then did a very nice job of wrapping it up for me. I thought the prices were reasonable and will definitely be going back.