Concerns noted with our families first "used Lego" purchase with Bricks & Minifigs:
*There is no notification of Lego being color sorted and straying from the numbered bag grouping instruction manual. There are several notes and signs regarding NO RETURN POLICY on used Lego set, not one noted this. I feel purposefully misinformed as a consumer.
*The store could easily vacuum seal the bags of Lego within the box, I was extremely surprised to see reused zip loc bags. This doesn't make me confident all of the pieces are contained. Especially after having been offered to sell the set back at bulk weight for pennies on the dollar.
*The owner did not reach out to me, the paying customer on the receipt at any point. After initiating my 1-star review and then working the evening, as a healthcare professional, I was completely ASTOUNDED to see the owner leave a comment via google in less than 12 hours.
To be transparent, this is my first 1-star review, and I had anticipated an outreach or invitation to a personal conversation for remedy.
She was not open to allowing me to express any concerns, what-so-ever. Owner ended the telephone conversation shouting I'M SORRY YOUR SON ISN'T CAPABLE. I'M SORRY YOUR SON ISN'T CAPABLE. I'M SORRY YOUR SON ISN'T CAPABLE.
I'm literally flabbergasted, isn't capable? Ma'am, this is about customer service and consumer protection, thank you. read more