All my shirts and sweaters shrunk in size from this cleaners. I went to manager and she said they…read morego by the label. Clearly the tags say dry clean only except for a couple shirts and they shrunk also. 300 dollars worth of shirts and sweaters, I cannot fit and the thing about this is I lost 30 pounds. Heat is the issue in that shop, hot and muggy and heat shrinks clothes and excessive drying also. I was gonna try to get my money for the shirts, I have my receipts and pictures but, its not worth it because its my fault trying to go the cheap route to get my 50 dollars shirts cleaned. Live and learn.

I've used this cleaners for 15 years. Initially I would average 20 - 30 shirts per week. Now…read morerarely do I take my shirts because they use to replace buttons that came off in Washington machine for free. But now they charge to replace buttons that came off in there machine. Is it just me, but on the building it say 2.95 cleaners. So one would think basic dry cleaning of pants was 2.95 but no my ticket read 2 pair of pants 9.90 seems like false advertising to me.

I have been shamefully overdue for a trip to the laundromat ever since my hubby & I moved downtown…read moreand received the ultimate house warming gift, in the form of a Barbie toy for washer 'n dryer from our lovely totally-awesome-not-AT-ALL-deplorable slum-LANDlords. Annnnyway, Lucy's did the job. I waited to wash our biggest stuff (duvet, blankets, stuff that didn't have a chance in hell of getting washed at our apartment) So I couldn't wait any longer, and Lucy's quickly made me realize just how idiotic I'd been to wait SOO long. Well if your landlords are going to treat you like trash, then you might as well act like it lol Everything went very quickly and I spent way more money than I needed to because the washers and dryer's can get pretty darn big And I definitely underestimated them. If you forget to bring detergent or bleach like I did, they sell it upfront. TIP: Just don't come during COVID-19 if you're planning on doing a whole days worth. You'll be sorely disappointed and sitting in your car for a good hour or so Oh 2020, the year that keeps on giving...

Didn't have any issues with washing or drying my clothes but it was extremely dirty with trash on…read morethe floor and the restrooms beyond dirty and smelling very disappointed..

I had no problems under the previous ownership. Since the business transition to become Lapels,…read morethere were problems getting things on time. They also Shrunk two pair of wool pants. I was promised reimbursement, but after three months I give up and I've taken my business elsewhere.

I took a STACK of clothing to this place for cleaning and for an alteration/mend. I'm used to…read morepaying around $30-$40 for my dry cleaning bill, and I usually get significantly less cleaned. I dropped off on Friday and picked up on Monday. That's pretty quick turnaround in my opinion. My alteration looks excellent, the armpits of my dress do not stink! Nothing is more irritating than something coming back from the cleaners and it still smelling. For reference I dropped off seven shirts, one blouse, and two dresses. With one of the dresses needing an alteration/mend. For all of this I paid $36. I will certainly take more items here to be cleaned, and perhaps for more serious alterations as well. Since I only had to have the one dress mended. Heads up, there is no drive thru!

I just needed a simple mending job on a shirt. It was straight forward, quick and easy.read more

Out of the two items given for cleaning (one had ink stains, another had one food stain), none were…read moresuccessfully cleaned. I was given a lecture about how hard it is to remove ink stains as if that's not exactly why I took it to a dry cleaner in the first place! I had to make 2 additional trips because each time, the owner told me she would try again, but the clothes had no discernable change. She was not apologetic and tried to charge me full price. When I brought up the fact that none of the items I gave her were actually any different after she "washed" them, she started yelling at me in front of another customer. I'm serious, she was yelling and screaming at me as I walked out of the store. Save money and time and go elsewhere.

Shirts laundered and pants and sport coat dry cleaned. Good job done on all, ready for pick up when…read moredue, and staff pleasant.

Visiting from Atlanta and dropped a few things off for dry cleaning. First, took 4 days to get…read moreback. But decided to go with it. A much bigger issue was the end result. Several shirts came back more wrinkled than when dropped off! Looks like they ran out of time and just hung what I brought to them on a hanger and sent back. I would never recommend this cleaner.

They lost a king size quilted comforter and offered me "market value" to the amount of $50 store…read morecredit. #1- I will NEVER take an item there again and #2- $50 in cash would not cover the replacement and #3- the owner was so incredibly rude to me and directed me to their headquarters. One number is a busy signal and the second number rings with no answer/voicemail. Will definitely be taking our business some where else.

I have spent a lot of money with this cleaners. However, I sent back a pillow sham due to it not…read morebeing properly cleaned. I was told that I would get a 6 dollar cerdit. I also sent a suit to thier cleaners and they messed up one of the buttons and replaced them with buttons that were not becoming of the suit. I requested a credit for both and to speak to the owner who acted like this happened to her. I'm done. The disrespect I received from this owner is too much for me. I have already found a replacement cleaners.

Great service. Picked up from my house and returned in a few days. Stains gone. Neatly folded and…read morebagged when returned.

I didn't even know a service like this existed and I am so grateful for Five Gals Laundry. I use…read morethem weekly or biweekly for my family of 3 laundry needs. My husband and toddler have eczema and sensitive skin and she makes sure to use hypoallergenic detergent every time. It's delivered folded and hanged and separated by group (towels, child, adult) for easy put up. As a working mom this is one less thing on my to do list and worth every penny!