I really hate to give Roy a one star review, but it's time for him to hang it up. I recently took…read morein both of my trolling motors for some minor repairs. Now my salt water foot controlled Motorguide trolling motor is completely useless. I'm angry enough to take him to court! All that was wrong with it was the upper pedal-a $30 part I've replaced myself twice. When I picked it up the steering cables were (& still are) missing. Worse, he broke the circuit board in half. It's a part that cannot be replaced. He tried to pan it off like it had failed. This is what I get for being a nice guy, people sometimes mistake nice for idiots. The circuit boards did fail from excessive amp draw and melt due to poor connections. Mine shows no signs of that-it shows EVERY SIGN OF INCOMPETENCE, however. If he'd just told me the truth my review wouldn't be as bad, he'd probably get 2, possibly 3 stars. The fact that he's lying to me and that he isn't even attempting to make things right leaves me writing one of the most negative reviews I've ever written. His dishonest business practices are going to cost ME $1200-$2000. It's really sad to see someone once highly regarded take this direction. As of late it seems like I have a sign on my back that says "RIP ME OFF"!!! The only way I'll come back is with a summons.

I did not have experience with the service portion of this boating service/ supply shop, but they…read moredid order a needed part for us and it was the correct part. It took about 2 weeks to come in, which was during the Covid "quarantine" so that might have put delivery service behind, maybe. Friendly enough & my partner said to mention they now offer Zero turn motors and Shindiawa. Hopefully that will make sense to somebody

Recently I had some problems with my Mercury 175 Pro XS. Although it was still under warranty I was…read moremore than a little stressed out over it as we had a trip planned soon. To add to my stress the Pro XS engines are from Mercury's Racing Division and was skeptical if they were equipped (and trained) to diagnose and repair it. They did so flawlessly! I originally stopped in on Saturday and was greeted and written up by Jay ( parts advisor). He was extremely thorough in asking questions about the symptoms I was experiencing. He suggested I call Abriel the service manager Monday in case he needed more info Abriel did a great job getting me in the shop after a few days (explaining that there were others ahead of me), but he did keep me informed even though my boat hadn't been looked at yet. The fact that he called me instead of me worrying & having to call him to get a status update is EXACTLY HOW IT SHOULD BE DONE! That is true 5 star customer service excellence! Jay the parts consultant, Chuck ( the tech who worked on my engine & patiently answered all my stupid questions ) all delivered top notch courteous, professional service. I didn't buy my new engine there, but was treated like I had bought a fleet of them. Paul , the owner, has a FANTASTIC crew and should be very proud of their performance. Mercury sent me a survey about my experience and it was easy to "ace" it!!!

Ronnie was a great service rep. Very helpful and courteous.got the job done right on Yamaha 150…read moreoutboard.

If you want honesty and a great experience, Polaris of Gainesville is your place! Originally we…read morestarted off looking at the big box dealer down the road, after a couple of days of dealing with the other guys misleading pricing and questionable sales tactics, we called Polaris of Gainesville. First phone call with Jared to trailer in the parking lot picking up our new Ranger in under a hour. Jared answered all my questions honestly the first time and was quick to make a great deal. Thank you to Jared and Jesse at Polaris of Gainesville, I would highly recommend them to anyone.

Worst experience, had a brand new $1000 pistol shipped there and the employees played with it and…read morescratched it for me before I even got to take it home.

I like this place! They have a surprising selection of fishing tackle, hunting gear, guns…read more(including hand guns), misc sporting goods, and of course, boats! They're fishing boats are all top quality- Skeeter & Shearwater (Gambler) Bass Boats, Pathfinder & Shearwater bay boats, and G3 aluminum bass boats. They have a few nice pleasure boats too. Wide assortment of ATV's in all sizes. The staff is exceptional here! I don't think I've ever been here more than 5 minutes without at least being acknowledged-no matter how busy they were, even if I was looking at cheap stuff. I can't review the service department, as I have no experience with that, but I haven't heard anything negative either. The parts department has been very friendly & helpful on the few occasions I interacted with them The only reason I didn't rate McDuffie's 5 stars is due to my lack of experience with the the service department. That's a critical component when purchasing a $12,000 to $72,000 fishing boat! Having met the owner on several visits I have little doubt that it's run like the rest of his business- a tight ship! Yes, pun intended...

I bought a brand new nautique Paragon from Lake Area water sports for 400k, worked with Robbie…read morewhich is a super cool, no issue with the sales department. I also own a 2021 Malibu M240, being that I bought my Paragon from Lake Area Water sports I decided to try their service department out. Dropped my M240 off a month and a week before 4th of July, they said it would be no issue to get it done. I had them do warranty work and a full service. They charged me for some of the warranty work and charged me for the full service. I took a look at the oil when I got home and it smelled and looked like it hadn't been changed. I called them talked to service manager, said the work was done kick rocks, I told him I just bought a brand new 400k boat from you and he replied "so what" I took my boat immediately over to Tommys in Orlando. This is a side-by-side comparison of an oil change. You be the judge on if they actually changed my oil or not. BTW I paid over 600 bucks for the service. I personally would not have my boat serviced here.

These guys are absolute maggots. They took my deposit and even after I sent back the sales contract…read morethey told me the boat was no longer for sale - no warning!! I had booked a 3000 mile trip to complete the transaction and had to cancel everything. It was clear that when they got the seats back from the upholsterer they decided they wanted more money so they BROKE MY CONTRACT and relisted the boat. This is one shady organization!!!

We were from Tennessee and when we were coming through Ocala someone decided to read end us 1 mile…read morefrom our exit and ruin our boat trailer. the next morning we show up and the guys here went above and beyond helping us out. couldn't be happier with everyone here and would definitely recommend. They had us back on the road in a few hours. 20 out of 10 stars!!!

Don't make the mistake I did. So, my wife and I went to look at a 2016 Tracker Grizzly with a…read morebowfishing platform. Met Brad the salesman. He generally seemed decent and honest. We the boat was dirty and full of leaves . He told me they don't clean them up until they're sold. So ,I figured that if I bought it, they would have cleaned it. Didn't happen! When I picked it up it was still filthy so I guess that should have been my first red flag. Anyway, I was also assured that it had went through a complete function test and service which I unfortunately found out to late was also not done. The first clue that I had been had was the gigging platform lights. I hooked up my generator to them and 1 out of 8 was out . Within 5 minutes, I heard a sizzle and arc sound and all the lights went out. One of the lights shorted out and caused them all to go out. Got that fixed at an out of pocket cost of $300. I also found out that the nav light don't work either. I used the boat 3x and the fourth time, it wouldn't start. Just a clicking sound coming from under the cowling. Come to find out, the starter is toast . Im in the process of replacing that myself because I don't want to spend $800 for a mechanic to do it. Waiting on the part right non. Another complaint is about is the fact I was lied to about a complete service being done to the engine. The oil filter was marked with a permanent marker. The date read 8/2024. I bought the boat in late 2025 so, I was lied to about that as well. Im, in the process of changing the oil myself as well. Im at least handy enough to do minimal maintenance or Id be over $1000 in the hole for deceptive sales practices. My suggestion is to stay clear of this business. There are plenty of boat dealers out there that are hopefully more honest than Millers. ​