Dr. Carl's office is staffed by great people who always greet you with a warm smile. The waiting…read moreroom is small but comfortable, perfect for the steady stream of patients here to receive the expert care of the Doctor and his staff. They always try to work you in if you're running late, and are quick to call if an earlier appointment comes available for you. Dr. Carl himself is attentive and eager to help, explaining everything fully to his patients. You're always treated like an important part of your care here, and he engages you in the decision making regarding how to proceed. This is a wonderful and sadly rare trait in a physician, and is one of the major reasons I keep coming back to him.

In the summer of 2024 (I don't remember the date) I went to the cole memorial for mental health…read moreissues. I was in the ER part for 2 days, and the "bed" I was laying on literally felt like a gymnasium mat! The doctors and nurses lied on my medical chart saying I was "sleeping" when I didn't sleep there the entire time. My mom told the receptionist I had meds i needed to take everyday which they didn't care. The staff and doctors don't care about how they treat people and don't care about their jobs. the WORST ER I've ever been too and have bad memories!! if you need to go to the ER, Wellsboro is the place I suggest!! I'll never go back to Cole memorial!!!

Caring staff who do good work!…read more I came to the ER after an incident while hiking, a little mistake had consequences slightly worse than I had anticipated. The ER staff were quick to see me, they were efficient in their work, and they were genuinely kind. I'm very lucky and grateful to have been in their care.

I have struggled with almost life long UTI's and then started feeling like I always had a UTI but…read morewas testing clean after awhile and was recommended to WNY Urology. Shortly before my appointment I hurt my lower back and had even more side effects from that, that became concerning so I wrote up my symptoms and some questions for the doctor. When I went in for my first appointmnet I was surprised at how many people there were and stood in line for awhile. They took my insurance information then had me give a urine sample and then take a seat to be called. The shear volume of people was crazy, but I figured with the long list of doctor's at this practice it wasn't that big of a stretch. I waited for about 20 to 25min and they called me back to see Dr. Chevli. With questions in hand I went back with my husband and we met Dr. Chevli for the first time. He was a very pleasant and thorough doctor and set up a panel of tests to be run to find out what the problem was. I was still having UTI symptoms but tested negative for infection so he gave me my slip for the blood work and testing and I was sent to scheduling. I felt at ease with this doctor and knew I would be back because of this. They were able to draw my blood work there and also ran a series of tests to check my bladder. Scheduling was a grueling wait and at least one of my visits there I had to leave before being scheduled due to having other appointments, but they were happy to schedule over the phone. The staff seemed over worked, but polite and efficient. After all my tests were run I was diagnosed with Interstial cystitis and recieved medication to relieve my symptoms, followed up with a bladder stretching which I have done several times now. The doctor always came in with a calm and reassuring demeanor and always stated that he would get me some relief soon and he did. I did not give them a 5 star because of the sheer wait there was when scheduling tests and appointments and some of the staff seemed over worked and frustrated. And also because of their lax covid meassures. As I am immuno compromised, can get sick easily and wear my mask most of the time even as mask mandates loosened. Dr. Chevli is an amazing doctor and I trust him immensely. He is kind, has a wonderful bed side manner and if you are in need of an urologist I would highly recommend!

This review is solely about the receptionist that you see as soon as you walk into the first floor…read moreSuite 200 waiting room. The Doctor and nurse that I saw were wonderful. I don't know the receptionist name she was the one facing the door the first one seen when coming in.. This is regarding two separate appointments. The first appointment several months back when we came in she was chatting on the phone and we stood there waiting and waiting. She clearly was not talking to anyone about anything to do with this business. After a while she in a disrespectful way waved her hands for us to go down the side of the counter pointing to a gentleman that was working on a computer there. So we walked down there and he angrily asked, "why are you down here??" The woman that with me said she told us to come down here she's on the phone. He got upset and said loudly she's always on the phone! He then disgustedly said okay give me your paperwork then. I said to my girl "hey look this guy is red faced upset". After that he calmed down and was somewhat nicer. My complaint is not about him, because he had a reason to be upset as it appeared that wasn't his job to do and he had to stop in the middle of what he was working on on his computer. Well I just had another appointment there. Walked in with my paperwork and she was having a long talk with somebody at the counter. And I mean 15 minutes at least . When he finally left I walked up and nicely asked if I'm supposed to sign in , because I was not sure if I should just wait until the doctor called me in. But she seemed to take offense as though I asked that because she was chatting so long.and gave me a very hateful look and wouldn't take care of me. ...just sat there staring me down.The very nice woman sitting next to her behind the counter said "here I will be glad to help you ". I have had pain in the side of my face so I occasionally have a slight twitch sometimes in my face , when I looked over at the receptionist in question she unbelievably appeared to mimick me when I did...unreal !! She also made a point of sitting there doing her nails while staring me down which I think was a message to me that she could have easily taken care of my paperwork if she had wanted to because she had nothing to do. She continued to stare me down with hateful looks the whole time I was there at the counter. Is this the person that they want to be the first thing people have to deal with when they walk in there? as representative to the great doctors and nurses that work there ?? For me , it makes it hard to even want to go back there again. But if I do I will demand to see the Personnel manager if this childishness happens again . I am considering putting in a formal complaint about this . That is something I've never done and hate to do , but a representative behaving that way when the people coming in there are fighting to survive is inexcusable.

Dr ????? did my mesh and took out 2 healthy ovaries all in one very long painful surgery. I was…read moretold by the pre- op staff I would be in the hospital for 3-4 days. I was discharged within 24 hrs of my surgery. My husband and daughters were calling the hospital to say I wasn't ready to be discharged. I felt I should not be discharged so I complained but she discharged me anyways with full insurance. Never again.

Go see Dr. Tisdale or Dr. Danforth, they are the full time urologists at UBMD Urology. From what…read moreI hear Dr. Pranikoff will be retiring soon

Doctors and nurses are excellent! HOWEVER a couple of the receptionist and others who answer phones…read moreat this office are VERY rude and short with people. I was saying what I needed and SHE was RUDE, KEPT CUTTING OFF MY STATEMENTS and SNIPPY. I was very respectful and did not deserve that. I am going through enough trying to take care of my loved one. She should get a job that doesn't involve talking to people. I can see why other people would switch offices or practices. Thank you for your time.

Great health care provider. We love that this location is relatively close to home…read more We didn't have to wait to be called back to the examination room. The front office support people were very kind and efficient. We highly recommend Western New York Urology

Two stars are for the nurses and other staff. I went to see Dr. Luong for what I thought was a…read morerecurring UTI. My experience there is the reason why I shy away from seeing male GYNs. He was obnoxious, dismissive, and snotty. I left feeling completely discouraged and dismissed, despite consistent pain and symptoms. No bedside manner whatsoever and a crappy attitude. Go somewhere else if you want to be listened to, especially if you're a woman.