I have been a patient for years. I personally have good service. The "upgrade" for checking in…read moreleaves much to be desired. I have difficulty giving complete information. The staff were aloof when we did check-in on paper, feeling like the providers don't pay attention past the handful of sketchy patients. I understand they deal with narcotic, Habit forming, medication but some of us are telling the truth and don't appreciate the treatment that the staff and patients get from the Government regarding pain medication. Mine individually has been arbitrarily reduced 300% in the last ten years. If the FDA, DEA and CDC would get off the Providers backs the office might work more efficiently.

When I lived in Sacramento, this was some of the best empathetic, sympathetic paid doctors that I…read moreever had the unfortunate pleasure to be seen by. Glad to still see open after all this time.

Received amazing care. Recommendations for treatment and had a great treatment plan. Plan worked…read moreand am now pain free. Highly recommend.

Had a great experience at Metropolitan Pain Management. The staff was super welcoming, helpful, and…read moreclearly well coordinated, which made everything easy from check-in to appointments. The doctors were great, especially Dr. Kelly, who was very easy to talk to and genuinely understanding. I felt comfortable and well taken care of the whole time.

"Dr" Levin is supposedly a "pain management specialist". I wound up having to see this "doctor"…read morebecause my prior pain management doctor retired. I had a pair of ruptured discs and Mr. Levin told me that all I had was a "case of mild disc degeneration". He was further angered with me for my disinterest in attending group therapy sessions. I simply didn't feel that talking about my blown-out discs to other people would do anything to fix them. Mr. Levin even went so far as to suggest that I might be faking my injury to get a couple pain pills a day. In the end, I wound up with a mouth full of broken teeth that State Comp is going to have to pay for because of his incompetence. Mr. Levin told me that he was no longer interested in treating me (thank God!) and my attorney recommended an outstanding doctor. Mr. Levin even had so much spite for me that he booted me without refilling my pain meds - so fortunately I was able to have my HMO fill them as they didn't want to see me have a stroke as my blood pressure was incredibly high. Within 14 months of getting a new doctor, I was in for my surgeries to have both of my ruptured discs replaced, and I'm finally doing much better pain-wise. All I can say is to avoid this doctor at all costs, as all they will do is "milk your health benefits" for all they can while providing you as little relief as possible. Please note that I have referred to this "doctor" as "Mr. Levin" - because I fail to see how such an incompetent individual could ever get a license to practice medicine.

I moved from Southern California and have been flying back and forth each month to see my regular…read morepain management dr. I finally got settled in a new apartment (had been staying with my sister) so I made an appointment with a new pain dr in town. It did not work out with that dr because it turned out his prescribing license had expired and the day I showed up he was missing and his staff had no clue where he was (another review for another day)...so I was forced to book a flight last minute to my usual dr. Because I had gone to another dr my usual dr would only agree to give me 2 weeks worth of medicine (he said he shouldn't have given me any, but understood because I was trying to find a dr where I moved). They gave me copies of my records and a referral to Dr. Levin's office (who I had called before I left for the trip to see what was required to come in). So when I got back to town I brought my records and referral to Dr. Levin's office. ..they said their policy was for the dr to review the records and see if their was 'anything he could offer' and then if so he would schedule an appointment. I figured no problem because I gave a crap load of issues, I have had physical therapy, spinal injections, acupressure, acupunture, massage therapy, chiropractic adjustments, water therapy, and medication. ..and I included MRIs, CT scans...and a stack of records so thick it cost $7 for me to get a copy made at 10 cents a page. So I go in, I give them all of that and tell them could they please hurry with getting back to me because my other dr only gave me two weeks worth of medicine. ...and I was very explicit about this and how important it was. This was Monday. Friday rolls around and I FINALLY get a phone call from their office (Btw I did call them and leave messages earlier in the week...heard nothing). I answer and the lady says she is sorry but the dr feels he can't 'offer me anything' because he doesn't prescribe pain medication at his office. I am thinking 'Are you kidding me?' He is a pain doctor, but doesn't prescribe medication. That doesn't even make sense. So he can't offer me physical therapy or spinal injections either...anything? I mean it's not like I only need meds...I also need other help. The point is he could have offered something or recommended a dr to help. They knew that at that point I only had one week of meds left...thanks to their quick review of my records. I am frankly pissed because I explained my medication situation on the phone to the receptionist when I called the very first time before I ever made my trip to my old dr and asked him for a referral. She could have informed me Dr. Levin did not prescribe medication at that time and I would have kept looking for another reputable doctor. I wouldn't have been left with my thumb up my ass without a dr looking like some addict about ready to suffer from narcotic withdrawals, also in extreme pain. Not to mention I do have a life...I can't just stop everything and keep going from Dr to dr, or check into the hospital if things get really bad. I have a son to take care of and responsibilities.

I have had back pain and issues for over 7 years. Have been in multiple car accident where they had…read morehit me from behind and that's what started my back pain journey. I'm so grateful for Dr. Nijher and his team. He is an amazing doctor that listens to his patients and wants what is best for them. He explains everything what he will do and what he is doing during the procedure.

Dr. Nijher is the best in pain management. For a decade I've suffered from herniated discs and…read morepain due to a car accident. I've tried everything. PT, heat, ice, tens, other types of injections, and was considering surgery for my neck. The facet block injections Dr. Nijher gave me are a miracle. I need them about once a year, but they keep me pain free and numbness free so I can go about an active life. Kudos to him and his amazing staff for being stellar in what they do.

Amazing fast and honest I feel like they actually care about you and your weight loss journey…read moredefinitely highly recommend this place of service

Amazing team, courteous and professional staff, and welcoming and immersive environment. Had a…read moregreat experience overall from start to finish. The level of care and attention to patients is felt and seen. All the rooms you can choose for your sessions are so beautifully decorated and seem so comforable for any person's journey... I chose the butterfly room. The couch was comfy and I felt safe and secure the entire time. We set intentions, the administration of the medicine was painless, and I came back with ease and positivity. I did experience very light nausea afterwards, but that is a potential expectation to go into. All in all, it was a very healing experience. Definitely recommending it to others. The amount of attention and care that goes into this clinic is superb. Thank you Doctors!!!

I wanted to give five stars since this place has great medical providers that are knowledgeable,…read moreempathetic and appear to want to do the right thing by their patients. The reason for the three stars is that their front staff can be a bit standoffish, sarcastic, rude and lie. I once called to ask regarding their billing, and they turned it around to make it sound like I was complaining about a provider. Not professional and just terrible customer service on the front staff side. This facility does not accept insurance and any cost are out of pocket. Therefore, if a patient is asking about their billing policies during a terrible economy, then they should be more empathic and not give customers attitude and then lie about their behavior.

Great all around great care.Yiu're looked at holistically and carefully until they resolved your…read morehealth issue. Dr. Jwiker saved my beloved Mither's life when all the experts were baffled. He saved my life as well.

I am fortunate enough to have Dr Heather Davids for my pain specialist. She takes all the time I…read moreneed and listens, intently, when I explain my pain. She reviews labs, X-rays, and my MRI to see, exactly, what is involved and what is causing my pain. She is very knowledgable about different modalities of treatment and presents them with understanding and precision. I, recently, went to her office, but on the way, google maps took to the wrong place. I had parked my car and after walking 3 blocks, I realized I was in the wrong place. I was 10 minutes away from my appointment time. Walking is painful for me, (part of the reason I see Dr Davids) so it took me awhile to get back to my car. By that time I was 2 minutes late. I called the office to let them I was close and that I would be there soon. They told me they would see me soon. Through 2 or 3 more unfortunate actions on my part, I found my self looking for the wrong office number and was instructed by a worked to go to the next building. To make a very long story no longer, I called the office at 20 minutes past my scheduled appointment, crying, and Sandra answered the phone. She had me describe to her where I was, asked what I was wearing and said she would come get me. Soon Sandra was walking me to the office. She reassured me that everything was ok and that Dr Davids would see me soon. That was 30 minutes after my appointment time. They had accommodated my lateness by seeing patients that were already there so I could be seen when I finally arrived. She brought me water, and reassured me everything was ok. When Dr Davids came in she was so kind and gentle and she told me it had worked out and that she was glad to see me. We had a wonderful conversation and she was very through in her assessment of my needs. I felt cared for and it was such a positive experience-one I will never forget. Being an RN that has worked in the medical field, for 35 years, I know a good quality healthcare provider whan I experience one. Dr Davids and her staff are the best! Thank you, Dr Davids and Sandra and the staff for making this very stressful event so much better than it started out to be.

I've been in good, capable, compassionate hands in Dr. David's care. I love her grounded, down to…read moreearth approach when it comes to finding medicine that works for me. Would 100% recommend

Dr Shin and the Functional Restoration Program is not a miracle fix or cure. If you are looking…read morefor that, then all I can say is good luck! If you are dependent on medication and want to seek that route, then his philosophy, research and programs are not for you. Now, if you are tired of losing the life you had and want to get it back and can handle discomfort with physical effort, then this is something to look at in depth. Dont do this with a close mind, a dependency on medication or because insurance/attorney says you have to. Nothing comes easy in life...success no matter what takes effort/consistency! I have been seeing Dr Shin for 2 years and yes I was skeptical and frustrated. I had opted for Surgery after 19 months and the frustration of the pain. I can say with the PT, my flexibility had returned, but the pain had not subsided. I wanted my life back and did not want to rely on medication! I ended up with a fusion and cage inserted into my lumbar area. The recovery was not easy and took work, but as I said, I wanted my life back!! Due to the fires and threat of evacuation, i overexerted myself and brought alot of mental fear as well as physical discomfort back. Dr Shin said I recovered from my surgery and I had to move to show my mind and body I could recover. I am not a weak person and dont like to sit on my ass and pity life. I wanted my life back! I was enrolled in the Keystone Functional Restoration Program, which is 7 weeks. Yes, I was skeptical but You only get out of life, what you put into it. I set goals for myself and went with an open mind. I will admit at first, I was like this was bullshit, but stayed open. The staff was very open and friendly. The environment is outstanding! You will attend a class with other people who understand and can relate to your trials and tribulations. You grow, develop and motivate each other. The Staff supports and educate in many ways that keep you motivated. You will exercise and be sore at first and if this is not you or you are scared to work hard for an end result or are just negative, then do not attend. This is a blunt statement, if you want pity or make excuses, stay home and accept your life. The classroom classes are for the most part informative. The Health education and Physical Fitness/Training are outstanding! I can say Im not cured, however i never expected to attain that. I knew going into this, that at this point an injury never fully recovers. I wanted and could accept 80% of recovery so I could snowboard, jetski, mtn bike, jiu jitsu and just be somewhat active again. After 7 weeks and completion of the course, I have a better mindset, physical condition and have almost eliminated the daily need for ibuprofen. Dont get me wrong, I still have discomfort (dont use the word pain anymore) and get sore, but I am now becoming more active. Dr Shin gave me the green light to try snowboarding again and my mindset is right to do it. Its not a miracle cure, but if you miss your old life and mentally can accept a challenge, then if given the opportunity attend this class.

This place is a joke. I find it hard to believe that the "providers" are actually doctors, because…read morethe care quality is horrendous. Most of them have no idea what they're talking about. The wait times are ridiculous. Every time I go in, I have to wait 30+ minutes after my scheduled appointment time to be seen. This even happens during scheduled video appointments. There's no way they're running that far behind when my appointment only takes 5-10 minutes once I get back there. During my last appointment, the waiting room was completely empty, and I was still waiting. I had to say something to the office staff twice before I was finally called back. I would not recommend this place to a single soul. Avoid at all costs.

When writing a review for a business, I think of the people that work there. After all, a business…read morecouldn't be a business without people to make it happen. I have seen some pretty nasty reviews from folks that really get mad about how they were treated and how awful that particular business treated them. No matter how well the business may be operated, or how dedicated the people are, there will always be someone who complains. This office is no exception. I have seen some pretty upset folks in their reviews, but I have also seen some great reviews too. To be fair, the good reviews far outweigh the bad ones. I have been a patient at this business for awhile. My first impression was that they were extremely busy. Especially so because of the latest de facto "laws" that have arisen because of opioid abuse in the U.S. This office is taking a lot of risk at putting themselves squarely in the crosshairs of litigious and self-centered people. It makes it tough on folks who genuinely need help with their pain. There have been a great deal of people that have been forced to go to an office like this one because most general physicians in this area have chickened-out at prescribing pain meds because of the abuse issue. The first few times that I went to this place, it was really overcrowded. However, the individuals that work here strike me as dedicated and caring. Starting off with Heather in the front. This woman works her tail off. I watched her get the tongue lashing of a lifetime by someone who was completely out of order and wrong. But she took it and dealt with the problem like a pro. She juggles several balls at once and does a superb job at it. I met with Dr. Kim on several occasions and he was thorough of his examination of my condition and pain. He did a good job. Jennifer Kelly and the other PAs there also do an outstanding job. Considering that they are dealing with people who are in pain most of the time, it takes a lot of patience and understanding treat each person fairly and professionally. I don't think you will find too many other places in this area that do a better job at their work in pain mgmt. than this office. If you have a need in this area, these folks will take good care of you!

Hello. I am the victim of a late night car accident in which…read moreI was struck by a teenager under the influence of alcohol and drugs. The driver emerged unscathed and I emerged with a crushed spine and a world filled with unrelenting pain. After several surgeries my level of pain hadn't changed much since I was wheeled into the E.R. over eight months ago. I was referred to the pain management people at Roger Stephens by my PCP, against my better judgement. He assured me it was the proper step to take since my injuries had not responded well to the surgeries and it looked like I was in for a long road to recovery. The middle-aged female M.D. I consulted with at Stephen's was condescending, abrupt and unhelpful - and that's putting her in the best light. One would expect a pain management specialist to have at a minimum some empathy for anyone resorting to pain management as a remedy for unrelenting pain. The physician I spoke with had none of this. Rather than being interviewed by a compassionate care-giver who understood the discomfort and embarrassment associated with having to resort to pain management in order to live any kind of decent existence, I was greeted by a soulless functionary who made it clear that I was going to be given the absolute minimum dose of a common pain-killer, which I already had been using reluctantly and sparingly. She also made it clear that the dosage had little to do with 'what worked'. Her taciturn manner perfectly fit her message which was "we don't want you getting high on these medications." The ludicrousness of this message delivered to a 72 year-old, former marine pilot was completely lost on her. Most of her comments involved making sure that I understood the physicians at Stephen's were not there for my convenience (already obvious by the fact that they refuse refill requests by phone) but to make sure no one was abusing medication. She backed up that assertion by making me provide a urine sample for a drug test which was mandatory before any scripts would be written and would be required regularly to make sure I wasn't abusing substances. All of this was delivered with a gratuitous half-smile that was more alarming than the circumstances that brought me there. Had I not just placed myself in their hands for maintenance of my medication schedule prior to my next surgery (and had I been able to walk, never mind run) I would have run from the building like it was on fire. If you are contemplating short-term medication maintenance for any reason, please research the organization thoroughly in advance and read the reviews. I wouldn't recommend these people to my worst enemy. I am this close to filing a complaint with the medical board in Sacramento but am convinced they are already aware of the callous regard with which these physicians view their clientele. Hopefully they are the exception rather than the rule when it comes to this type of clinic. It's hard to believe that at this time in our society there are medical people this despicable and unconcerned with respect to the oath they supposedly once took. This is as much warning as I can give. Hopefully, for your sake, it will be enough.

Went here for a minor surgery. The place is clean and the staff are amazing. The nurses here are so…read morenice and professional. I felt like I was in good hands the entire time. They explained what was going on at each step and it was an enjoyable time . Check in was quick and I didn't have too much paperwork at admittance . The waiting room had ample seats so we weren't close to each other. There were several people waiting along with me.

GREAT CARE! Yes, I put it in caps. lol. Instructions/directions for parking were excellent. I…read moredo recommend that if you do park there you familiarize yourself with how to scan a QR code. Another patient was experiencing this challenge, but the staff was able to easily assist. Given whatever reason you are at the PD&TC; it was my specific experience that the staff actually put in the "TLC"...perhaps they rename the center "PD&TLC". Anywho...who is responsible for my experience and who did I interact with here? Well, who didn't I interact with is more like it. I was lucky that they provided me with a large envelope with their names so I could recognize them specifically. First, Krystal...not only was she very helpful but I observed her with others as well. The nurses...the three amigas.... Shannon, Sunny and Kameko...all of them brought their own personalities to the party. I love my party hat! The warm blankets were a super comforting touch, and a little refreshing apple juice was a nice touch.... like a 5-star hotel! I can't forget Scott, the anesthesia guy! Explained the process and what would take place. It's really great since I'm guessing some have the fear of the unknown and not only Scott, but the rest of the staff I mentioned above, were very reassuring and explained everything. Can you imagine, not only do they have to perform their jobs well, but they also have the emotional aspects to manage. I bumped the IV in my hand and they fixed that straight away. That was reassuring as heck! Seriously, I can't thank you enough from my heart to all of yours. Oh yeah, hearing them interact with each other and just chit/chat was also comforting...could you imagine if there was dead silence...no bueno! For post-op, when being wheeled out to the car, I believe her name was Nancy, but I was still feeling the effects of the anesthesia...she was wonderful as well. If I have to come back for anything else, I would love to request the same team! If I'm in the area, I'd love to stop by to bring y'all some goodies!! 5-star care, and that's for pre and post op "CARE". The only recommendation I could make is to perhaps "update" the waiting room. I think the building is a bit older which comes with it's own inherent challenges. I didn't think it was a big deal, but if you compare that waiting room to other hospital/professional waiting rooms, perhaps subconsciously it would be reassuring to the first-time patient. Just trying to think of something that could be improved...lol.