We came as a group of friends to fetch our children, 3 of which are disabled.
My daughter has cerebral palsy which means at three she is still unable to mobilise in a typical way due to a weakness on one side of her body.
Our oldest son normally assists my daughter in play areas as at 11 he has a good understanding of her needs, and would normally only need to follow her around to make sure she doesn't get stuck. As parents we are always near by watching closely as we wouldn't dream of leaving her care entirely to our son.
When we got to the play area, we were told that my son was to tall for the 140cm height limit. We pointed out he would only be supporting our daughter, so wouldn't be going in to play in the traditional sense, and we would be happy to pay for him as normal.
The girl behind the counter said she'd have to ask her manager.
Once the manager arrived, she told us that on this occasion she would allow it, but if it got busy she would have to ask them to leave for my daughter's safety. My partner accepted, feeling under pressure then told me what had happened.
I asked the girl behind the counter for the managers details so I could complain as I feel my daughter has been discriminated against. After all she has the same rights as any other child.
Shortly after, the manager Fiona Grenton arrived to speak to me.
Her manner was very abrupt and hostile, asking me what my problem was. I was told that we hadn't been discriminated as after all they'd allowed us in.
She demanded to know if my son was her 'legal' carer and told me that they'd stuck within the rules of play, at one point calling it the law. Instead of approaching this problem reasonably I found her raising her voice at me in the middle of the public play area.
She said she would provide the details I need to complain to Whitbread, but there would be no point and I'd be just waisting my time.
I eventually had to ask her to leave me alone.
This made for a thoroughly unpleasant experience, and created a problem that I have not ever previously encountered. One which would not have occurred if I had brought children without disabilities.
One final note, minor though it is, but may have bearing on your decision to come here. One of the doors to the play area has been removed / broken (apparently for some time), meaning children are free to run into the bar area.
If I could give zero stars I would, there are some great children's play areas locally, I recommend you look elsewhere and increase your chances of a good day. read more