false and unprofessional quotes given. a classic case of misquoting from the office when you call in and then not taking accountability when the driver gives yoi am undercut quote. i spoke with kaitlyn in the office on may 7 2017. she asked me questions about my 2002 pontiac Montana [ mileage, year, any flood or fire damage-none. she quoted me $275. which i thought was low but we verbally agreed on that price, based on the qurstiins thay she asked. the driver arrives later that day. says he can offer me $225. He said the cadalytic converter was an aftermarket and i didnt have steel hubcaps. mind you--when i asked kaitlyn what do they plan on doing with this car, she said scrap. she didnt ask anythung about catalytic converter neing after market or not--if so, i would happuly told her and she might have made the quote change. i would have been upset but clearly better off then gettimg bait and switched. i called the office while stephen, the ego-sh@thead that he was waited. i told kaitlyn we have a problem with the quote that she offered and we legally agreed to. she wanted to talk with stephen, the d&ckhead driver again. i put it on speakerphone so that i can hear whats going on.....is his sissy ass going to be chewed out again? but he discretely takes it off speakerphone and proceeds to talk with her, crawling under the car [ i dont kniw....maybe he's into that kind of thing). he comes back, disconnects the call and said that shes leaving the decision up to stevie-boy. wow, its that a case of pushing the responsibility off to someone else. kaitlyn, you disappoint me and shouldn't be working with decision -making empowerment if you cant stand by your word, verbal agreements and leave it to someone else. i asked the driver if we could compromise considering the misunderstanding with the original quote and kaitlyn refusal to own up to accountibility. steve would have nothing to do with any compromises as if it was his company alone. really. i know we want to be profit drivers in business but steve was taking it personal. thats not right. make sure if you do call this company, you get the drivers name and record the call. written agreements always work best but if its left to verbal commitment over the phone, recorded conversation is better then nothing. fox 2 news isnt bad either. read more