I first contacted them in the beginning of June, they game us a quote, we called them the same day and said we would like them to remover our tree. they said ok would be a couple of weeks. We waited 4 then called them again, it took me trying 5 times but got them. They said it would be 5 weeks they were behind. waited 8 weeks, called again took 2 days to get them. The one that answered the phone said she would get with rick and get back to us. we waited and waited. nothing so I got a hold of the BBB, they sent 2 letters nothing. it is now Oct. 31 and nothing. They told us to get a hold of the Iowa Attorney, so we are going to do this. If a company and you have an agreement they had better do what they promise. So I am going to take this to whom ever it takes but they are going to do this job. well that Monday they showed up did the job and left. Well after they left I went out and looked there were deep tire tracks in our yard, and where they had other thing, there were more deep indents it is a mess. when the bill came it said pay within 30 days or they would add money for being late, LOL I was going to send them a bill for being 4 months late. well in with the bill I wrote a note about the yard, well guess what they never replied, this company is so bad I can't believe they are still in business. DO NOT USE THEM read more