i have been waiting for my bill to be cleared up for 4 months. My insurance covered my yearly mammogram and they are still showing I owe money. I call every few weeks and am told my bill has been escalated and I will get a call back from a supervisor. That never happens. I wait on the phone up to an hour each time I call in. No one takes the care to resolve this issue. It is a true nightmare--pray this doesn't happen to you because trying to fix this is impossible. Go elsewhere!! read more

Do not go to this location!!!! Worth customer service ever! They inputed my mom's birthday wrong and couldn't find her in the system for her appointment. Then they made us wait forever to call us in for her yearly mammogram screening. I asked for a pink ribbon to spread breast cancer awareness because all the bowls and were empty on the table and the girl gave me dirty annoyed look and said they don't have any. Like on you have a big sign and a take saying spread awareness but people who work there don't actually care about any of that and are also extremely rude when addressing the patients. They send my mom a text a week later saying it's urgent and she needs to call about her screening results and when I called being all worried the girl on the phone was not answering any of my questions and was distracted by someone else talking to her and she was laughing very loudly while I was so worried on the other side of the phone thinking my mom had cancer. I said what's so funny this is a serious matter she said I am not laughing I don't know what you're taking about. She didn't apologize for her disgusting behavior and denied any wrong doing and said oh just send her previous test results. I said you guys should have it she had it with you guys, she rudely said oh ok then she will know her results next week. They don't take thier patients health seriously and think it's a joke, those people shouldn't be working there. Cancer is no joke and this company needs to do better!!!! read more

I brought my mom here for a mammogram and overall her experience was great. The staff are friendly and efficient. The place is very clean and there's lots of parking. read more

Yet another subpar experience at Breastlink Tarzana. I had a 10:30 am appt but wasn't seen until nearly an HOUR LATER. I then had to wait even longer for a doctor's review. The wait time is RIDICULOUS! Why have someone come in just to have them sit around for over an an HOUR! In addition, calling them to make an appointment is also a horrible experience. read more

This place is an abomination, run and staffed by stupid, incompetent and rude people. My wife, a cancer survivor, has had three appointments there over the last year. They refused to see her at the first appointment, claiming they didn't have an order from her physician, which simply was not true. When she showed up for the second appointment, no one was in the office. A note was taped to the door which read "Be back soon". Her third appointment was today. She called this morning to confirm a 9:00 am appointment and was told the office is closed. Incompetence doesn't even come close. They should turn it into a Chuck E. Cheese - but I doubt they could handle the responsibility. I'd say sack the lot of them and hire other people to do COVID testing there. BreastLink/RadNet is a joke. read more

Awful, awful, awful. Waited 1 1/2 hours after scheduled appointment time which took several months to get. Crowded reception area. In these COVID times, this is inexcusable. Front desk staff are fantastic and professional but they should have called all of these waiting women to alert them of the back-up. 4 days' later, I received a text "we are trying to reach you regarding your recent exam". Anxiety builds as I wait on hold for 6 minutes. It's the 'scheduling department'. I explain I already had my mammogram and am just waiting on the results. I won't be getting the results. The radiologist note is that I must do it again. The technician screwed up and did not properly take the images. And, there is no appointment available for at least 7 weeks... Go somewhere else. read more

This place isn't even worthy of a 1-star review. I will NEVER go back to this place. Experience from end to end was awful and ridiculous. First making an appt. was awful. I was on the phone for about 10 min, the person trying to make this appt. was soooo slow and then we got disconnected...and she never called me back. She has taken my number in case we got disconnected so she can call me back and nothing. Called again, and got someone else. She was even worse. I kept asking her, why is this taking so long! "the system is slow" is what she kept telling me. About 25 min later, she still hand the booked an appt for me and I said clearly you can't assist me....can you transfer me to your supervisor? She said yes, and all that happened was she transferred me to her supervisors voicemail. I left a message, and I'm still left with no appt. And the person never called me back. CALLED AGAIN, but this time I didn't follow the prompts to make an appt., I pushed another button and got to someone who was able to assist me. When I tried to explain to her what just happened she said they are a 3rd party and basically, she didn't give a crap. After she made an appt for me like in 5 min. I told her I wanted to talk to a supervisor about the service I had received and she said she would leave her a message but again, she could care less and I never got a call back. Appt. day - I got there to check in and they told me I needed a mask. I told them I didn't have one and if I can please have a mask and they said you need to go downstairs to the pharmacy. Went downstairs and the pharmacy said the doctors office should be providing masks and I told them that was my understanding too....but nevertheless I paid $1 for the mask. Went back upstairs and the reception desk was pretty much rude and told me the weren't required to give me a mask. I was just like whatever....matches up with the experience I already had with them, and I just filled out the paperwork. Finally got called back, which was like herding cattle, literally....and the technician I got was AWFUL. I've had probably 7-8 mammograms at this point since I'm 48 and although yes it's very uncomfortable, I've was able to get through each one without being on the verge of tears! The technician didn't care! She was frustrated with me and threw her hands up and said, I can't do this! She finished completing the mammogram while I was literally on the verge of tears. I was thinking I will be bruised up tomorrow for sure. Ran the hell out of there and to top it off I had to pay $7 for parking....wth??? I called my Ob/Gyn immediately and told them my experience and to NEVER refer anyone to this company EVER against I LOVE my doctor and I would hate for his reputation to be on the line because of stupid BreastLink!!! The nurse I talked to said this isn't the first time we received a complaint! She apologized profusely and said I'm so sorry, next time we'll get you to another facility. I hope the stop referring patients here! Don't go here unless you want to be treated like crap, be in excruciating pain and pay close to $10 bucks for that kind of experience!!! Worst company ever. read more

I can't even get this place one star. They were running 40 minutes to an hour late just to take you. Don't have enough seats for people to wait. The first 40 minutes you wait in their main lobby. Then they put you in a smaller room Where they tell you you can sit in the dressing room because they don't have enough seats. They seem to all happy in good spirits and having a whole lot of fun? ??? Maybe they are laughing at us??Very poorly run business. Clearly don't need to make their customers happy. Painful!!!! Don't pay for parking $16 read more

Always a long wait, even with an appointment. It's a factory and staff is unfriendly and unhelpful

I was very lucky to meet Ashley for my procedure. She was absolutely an angel holding my hands during the procedure and spoiling me with a pleasant conversation The dr was very nice and professional too. I felt no pain even though I have a very low pain threshold. They did an excellent job. I am relieved and very happy. Thanks from the bottom of my heart. You guys are super read more

I had a mammogram 2 weeks And I haven't heard anything back however when I made my appointment they texted message me a dozen times literally within 48 hours I literally had to block them from my phone for the useless excessive text messaging. However now that I've had my appointment I can't get any help I called and held on today 3 times twice the phone hung up on me when I finally reached someone She tells me I have to wait another week to possibly receive my results in the mail and that they just sent the results to my doctor however my doctor is out of town for the next couple of weeks. Breast link is not helpful at all. not to mention although this is a very important place because we women definitely need our mammograms breastlink is not very clean literally it's cleaner on the outside than it is on the inside And the handicap changing room is the only room that doesn't have a lock on it!!! I rate my overall experience a 2!! And I hope that in the future these people do better it will do better because there is room for improvement!!!! read more

I would definitely NOT recommend this place. It was my first and last time there. The office is very cold as are the girls at the front desks. Not Very welcoming. The Tech was great but the rest of the staff were not. The whole place is like a factory. The worst part is that after ten days of waiting for my mammogram results i called and they told me it would be a four to six week wait for results. Because I have had breast cancer i found that totally unacceptable. They finally rushed it through to my doctors office but i still dont have the results. I called them and told them they need to practice compassion and sensitivity towards their patients. read more

If I could make 2 reviews I would, but the hottie of the billing department takes priority. I had a procedure scheduled 9/20/17. Before a I was admitted to the room the sweetheart in the front had informed me that my balance for the services will be $143 and I should take care of it now. She assured me that they have the direct connection with my insurance company and the amount of the balance is accurate. Silly me?! I paid on the spot, NEVER again. It took me 3 phone calls to the billing department a months later to remind them to process their billing with my insurance. Finally on 11/28/17?! Two months after the procedure- they submitted the claim and gladly informed me that I don't owe them anything :):) However, when I finally received EOB from my insurance - turns out I was overcharged by the place, my proper balance due was $110. The absolute disregard to the patient and their own processes after the money is collected is mind blowing. Recommendation: NEVER pay upfront when you plan on using your insurance!!!!! Not with them, not anyone else. read more

Bad vibe. $8.00 parking. People have reviewed their questionable billing practices. There should be a deep dive investigation into their billing practices, and their suspicious amount of redos - calling people to tell them there was a technical mishap on your mammogram, you have to come in for another test, i.e., we want to double bill your insurance. We need to use people like you to maximize our profits. On the surface, this place looks glitzy and cool. Fancy building, large reception room with windows, TVs, modern layout. After being checked in and asked to have a seat, you notice the people around you look agitated - inquiring when they will be called, stating they've been waiting over an hour, they need to go. You are herded and given directions in groups - bone chilling creepy. The workers look like their souls are dead. Might serve as inspiration for a "Stepford Wives" type of film, people transformed into soulless beings to benefit the "corporation". I'm a senior citizen. I've had a bunch of mammograms. All until now have been simple and pleasant, with no charge for parking, wait times 5-15 min. One was next to Northridge hospital, another across the street from Tarzana Hospital, near Gelson's. I will be more careful where I am sent for a mammogram In the future. read more

Let me preface by saying my one star review is not because of the service I received at Breastlink. Everyone was great there. I am giving one star review because of their parent company Beverly Radiology Medical Group (BRMG). They are a COMPLETE NIGHTMARE. The sheer incompetence of their billing department is almost too outrageous to be believed. I wonder if anyone else has gone through the insanity. I have been fighting for TWO YEARS to get their billing department to bill the CORRECT insurance company! I have an inch thick file of the letters where BRMG are "resubmitting" my insurance for payment and they continued to send the payment to an insurance company I never heard of. I got them on several conference calls with me and MY insurance company who gave them the correct name and address EACH TIME and BRMG STILL sent to the wrong place!!! I have documented every phone call, letter, email, conversations and "apologies" from BRMG management over two years. It would be almost comical if it wasn't such a time suck. I would get threatening letters telling me to pay. Call them and tell them, yet again, they sent to wrong insurance company and then get a "we are resubmitting to your insurance" letter. They NEVER sent to my insurance in the first place! Then the whole cycle would begin again. It is bizarre. I finally got confirmation from my insurance conference call with BRMG, that they received a bill. Today, BRMG sent me an invoice demanding payment or they are sending me to collection for the remainder of what I owe and they STILL have the insurance company information INCORRECT on the bill!!! I decided to stop going to Breastlink (even though I am overdue for follow up). Going somewhere else where I never have to deal with Beverly Radiology Medical Group! read more

I was here to get both a 3D mammogram and ultrasound for my pelvic area. I arrived at 9:30 for a 9:50 appointment and waited a very long time both in reception and then also for the mammogram in back with a robe on. Wifi did not work well so I stopped trying while waiting in front. I finally was done by 11:30! that's right 2 hours for what should've been 45-1 hour tops. The people working here are nice enough but lack warmth and simple people skills I would've really liked considering what I had to endure here. 3D mammogram machine is very state of the art and can help see things 2D can't but it was super painful for me! The tech could use some compassion! read more

WARNING!!! WARNING!!! Do not go to this facility! They are the absolute WORST! I hardly ever write reviews but this place is so awful I feel like I need to let other people know so that they don't have to experience the headache that I have experienced. To start, I went in for my annual mammogram and an ultrasound. I was told to drink a TON of water prior to arriving and followed the instructions to a T. As a result, when I arrived I was already experiencing some discomfort, but I figured I'd go in quickly and it would be OK. 45+ minutes later and not only was I still waiting to be called, but I was in agony. I finally went up to the desk to inquire as to how much longer it would be and I was called by the technician. Whew!!! However, this technician was a misery. She was abrupt, unclear and bordering on rude. I asked how she was and she barely answered me. We got to the room and she barked short orders at me. I laid down on the examining table and she started the procedure paying no attention to the fact that I was visibly wincing in pain. Finally, she was done and told me to go relieve myself, forgetting to mention that I had gel all over my belly which then got on my dry clean-only clothing. Thank you so much! After directing me to the restroom, she left the area so when I came back out, I had no idea where to go. Feeling completely lost, I went back to the waiting area and sat back down. She finally came out to find me and we finished the second half of the exam. After that, I had my mammogram and was finished. I was told that I had to pay for the services at that time as they had already run it by my insurance and I would owe $288. Trusting them (foolishly) I paid the bill and left. A month and a half later, I received a bill for $199. I checked my insurance website because this seemed exorbitant after already paying nearly $300 and the EOB for this date of service indicated that I had originally only owed $245 which meant THEY owed ME money! I called and spoke with their billing office and they assured me the matter was being referred to their refunds department and would be rectified in 30-45 days. It has now been almost three months and I am still receiving incorrect bills for $77. I have called their billing office FIVE times to have this sorted but they clearly couldn't care less. The bill is now 60 days overdue and I have seen neither hide nor hair of the refund they owe me. I will be letting my referring doctor know how poorly this office is managed and am seriously considering reporting them to the BBB. PLEASE do yourself a favor and find another lab for your medical exams. No place could be worse than this one. read more

They are overbooked. Do not follow with their appointments. It's always an hour wait after the scheduled time. What's the point of having appointment if you still go by first come first serve. It's 9:40am and our appointment was at 8:30 but I'm still in the lobby writing this review. Will never come back here read more

This place is ridiculously slow. Plan on spending at least two hours here for a simple mammogram. Do not show up 30 minutes ahead like they request. read more

Great people , treat, Huge clean place! My first mammogram! Great experience read more

Went there to have breast ultrasound and mammogram.. came back three days after for a biopsy. I think the place looks very modern, the waiting was huge, inside the changing room was nice and inside there's another waiting area which looks nice too. I think the staff that handled me were nice and the doctor who did my biopsy was very professional and answered my questions. Over all my experience with breastlink is fantastic and I received a call from their office after 3 business day for my result (benign!! ) I knocked out 1 star cus I think their parking fee is very expensive!the first time I went there.. For 1 1/2 hr I spent $12!Just parked on the side street it's free! read more

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The front desk girls are rude. Just for that reason I would t go there. They did not have Covid preventative measures in place. Did see a hand sanitizer in sight. read more

Facility is nice and clean but the front office staff are pretty awful. They need customer service training. They don't smile, are not friendly and bicker about each other's work ethic in front of the patients. One of them was heard saying 'she needs to tell us where she's going!' Highly unprofessional. I thought my first experience was a fluke but my second visit confirmed it. read more

This place formally Encino Breast Care is now Breastlink in a new facility located in Tarzana. Same staff I think. My tech was the same lady. Nice new facility. No validated parking. Find your own parking on the street read the signs! They do have parking in the back for 1.90 per 15 minutes. I was out in 45 min. Check in was a joke. They try to tell me my insurance does not cover a diagnostic procedure so I would need to pay for one. I said no it's routine annual mammogram that all insurance covers. So I called my doctor and doctor said they don't know how to read a prescription! There's nothing in the Rx that says "diagnostic". Anyways front desk wrong on that note. My advice to everyone is make sure you check your insurance coverage before you pay for services. It's just a bunch on CPT codes biller bills for and if they bill you incorrectly for diagnostic vs. routine then you'll be paying for their mistakes! At least this place has 3D technology. read more

CA 0 friends 3 reviews Share review Embed review Write an update Edit review 2/21/2020 Front staff at the Tarzana office are the MOST INCOMPETENT people I've ever dealt with. Firstly, when I called from my cell phone to make an appointment for a biopsy, I was on hold for more than 30 minutes. While on hold, I called them from my work phone and someone answered immediately. Secondly, when i finally came in for my biopsy and MRI, i was told that none of my tests can be performed due to equipment failure. I asked why none (and there were six people at the front office!) contacted me to cancel or reschedule my appointment, they said they did not have my contact number since everything is in the computer system. So none of them had the common sense to check my chart (or any of the other patients since there were quite a few people there for their appointments) for my contact number. USELESS STAFF AT THAT OFFICE! Think twice before coming in to this office! read more

I had a mammogram at Breastlink Tarzana about 16 months ago, and it was terrible. Long, long wait in the reception area and even longer in the back when I was wearing only a thin robe. No internet. No music. And it was cold. I think I was there for almost 2 hours. Adding insult to injury, the parking is outrageously expensive. Because of breast density, I had to go back a week later for an ultrasound. And that quick. However, when it came time for my annual mammogram, the thought of going back to Breastlink was not appealing. I decided to go elsewhere, but I need my images from Breastlink. I called Breastlink, and they suggested the best to get those was to pick them personally, and it would only take about 15 minutes. So I did. It seems nothing had changed. The reception area was full of waiting women. No one was going in, and no one was going out. I asked for my records and was told 15 minutes. After 30 minutes of waiting, I asked what the problem was. The problem...the young woman at the desk got so overwhelmed with all the incoming flow of women, she forgot. I finally got my records and had to pay $6.00 for parking. Bottom line -- this place over schedules, does not have enough office staff or technicians and it does not seem to care. read more

First time here. I'm shocked. Rude, unwelcoming behavior. I scheduled an appointment 2 weeks in advance, provided my insurance information and everything else they asked. Once I got there, first thing they told me that I have to pay $300 upfront, because they didn't call my insurance yet and can't get ahold of anyone now. I told them that my insurance covers 100% and I called ahead of time to make sure there no deductibles. After 30 minutes of waiting, billing manager showed up and said that she was not able to find out about my copayment so I have to pay or cancel appointment. I tried calling insurance myself, but there is no reception in that building! I have Verizon. Billing manager kept getting ruder and argumentative with me, so I rescheduled the appointment and left. Came home, called my insurance and put Breastlink and the billing manager on the call. Insurance confirmed what I told them in the office that it is 100% covered. After all that, the billing manager didn't even bother to apologize for canceling my appointment. What the point of them taking my insurance 2 weeks in advance if they don't even bother checking it. On a side note, the place was full of people coughing including receptionists and nurses. read more

Absolute bottom-feeders. They are desperate for patients during the coronavirus pandemic. We've had endless nagging robocalls at all hours of the day and they won't take our number off of the robocall list, even after we explained that the prospective patient is at high risk for COVID-19 and can't leave the house. read more

Brought my wife to this clinic, nice clean atmosphere , However! Their parking structure has theme park kind of prices, WOW! $18.00 for a little over an hour. And they won't validate none of it. And street parking is not easy to find. Wish they did something to accommodate they're patients parking needs better. read more

I LEFT THE OFFICE CRYING. I had to do my biopsy today and yesterday someone called to ask if I can participate in breast cancer saliva research. I agreed and then they told me to be 20 min early so I could give saliva sample. I did as told. Once the saliva sample was done I was moved to waiting area again to wait for the biopsy procedure. After one hour and 15 wait, they called and everything together took 2 hours. After waiting for so long and participating in the research which I thought it was a good thing to do to help searches. I asked if they are doing parking validation, and the only reason I asked is because the lady in the ultrasound room kept apologizing for the wait and said she will check if they could validate my parking. Office manager came and started to scream and argue with me that is not 2 hours is 1 hour and 55 min. Then being in pain from the procedure I asked if she could just tell me if they are validating or not because I don't feel good and have pain. The answer was we will not do anything for YOU. I left crying and thinking how mean and unsympathetic a woman can be towards another women who is getting checked if she has breast cancer or not. Their office manager is RUDE unprofessional lady who treats human in very bad way. Ladies please if you have a chance use different place for your exams and procedures so you don't experience such a bad treatment when you are already worried about your health. I also paid $16 parking just information for people who are hurting financially and this could be extra unpredictable expense. read more

This breast center Really cares about women and are sensitive towards the urgency needed with breast care. Dr. McKellop has been the most supportive, knowledgeable, caring, and professional doctor I have consulted with during the struggle I am having with a rare condition with my breast. He has listened to my concerns thoroughly and provided me with logical and prompt recommendations. There should be more doctors like him. Additionally, the staff is amazing and so caring. Please consider seeing this doctor for any breast issues you may have! read more

This location was easy to find. You do have to pay for parking. My appointment went quickly and the operating tech appeared to be very good!

I went to Breastlink Women's Imaging this morning for an early mammogram & ultrasound. They opened their doors promptly at 7:40 a.m. This facility is always clean . The staff is always friendly & helpful. The equipment is state of the art for mammograms & ultrasounds. The waiting rooms are spacious with chairs strategically placed in the room. Everyone wore masks & gloves. The best part is the results are always given to you at the end. read more

Very nice service. I like everything about this location of Breastlink. Always a good experience. Wish everybody to be healthy!

front office staff are very rude and do not coordinate at all. Especially the older lady who worked there

I hardly ever write reviews as my time is usually more valuable then the effort of complaining. However, the scheduling dept at this place is a mess and frankly I hope someone who is upper Managment reads this as they need some serious work and basic training. Basically every time I have come I have had an issue and after today will not be coming back. The first time I came to Breastlink I was at there encino office, due to something being abnormal on my MRI scans I was told I needed to make another appointment to have an ultrasound. So I made an appointment and arrived 15mins early only to be told I was at the wrong location. Ok everyone makes mistakes they must have just forgotten to tell me about the new location (so I give them a pass) get in my car and rush to the next location which is about 15mins away. The rest of the appointment is fine but I will have to come back again to have a procedure. Again I schedule an appointment and this time I arrive at the location only to wait almost an hour before getting seen. Now here is the thing I am a pro at this I have had a biopsy before, but for most it is a VERY scary thing and no one should ever have to wait that long as there is usually a lot of anxiety that comes along with it, in addition no one ever followed up with me about why I had been waiting so long I had to go to the front desk and ask. The rest of the appointment was fine. Which then leads me to the third and final time coming here, I get a letter in the mail about my 6 month follow up three different times in the mail, so I finally call and make an appointment for one of my few days off that they are open for. I ask questions over the phone is there anything I need to do for this as the letter talks about obtaining a prescription which is odd considering I am coming in for an ultrasound so I ask, 'Do I need to bring anything or do you guys take care of things on your end' the response I get is what do you mean, so I again ask, 'Do I need to do anything on my end to make sure the procedure is covered' again I am met with confusion by the scheduler so I ask a third time and am finally told oh no we take care of things. So this morning I call to see if by chance there were any cancellations so I might be able to come in earlier.....unfortunately everyone had confirmed so I arrive at 1:45pm for my 2pm appointment get charged the fee then am asked for my doctors orders.... what orders? What are you talking about. 'Well ma'ma we aren't a doctors office so we will need the orders from your physician.' Are you F'ing kidding me, this has to be a joke. I called and asked three times about this I even called this morning to see about coming earlier and not once did anyone say anything about needing doctors orders. Moreover it's a holiday so my doctor is closed today so I can't suddenly get them either. So thank you for wasting my time and my day off and no I do not want to reschedule I would rather take my money to a place that has there shit together. In closing I will say this one thing, if I could give 5 stars in this review to the lady who gave me my mammogram before and after my biopsy I would as she was very professional, as well trained and genuinely cared. The scheduling team could learn something from her. read more

They take forever.. our appt was at 845 it's been 30min and we STILL hvnt been called in.

I had two biopsies at one time. One with an ultrasound that only took about 5 minutes. The second one was prepped right after by lying down on my side with the same breast attached and clamped down on the mammogram imaging machine which was extremely uncomfortable. The technition went out of the room leaving me in that position saying the radiologist would be in in a few moments. Twenty minutes later the tech walked in and asked if I was ok. I said, "NO, I'M NOT." She asked what was wrong as though she couldn't understand what I was going through. She said the radiologist was doing another biopsy and the door was closed so she couldn't disturb her. After another 10 minutes the radiologist came in to do the biopsy that took another 20 minutes. All-in-all I was attached to the machine for approximately 50 minutes. I will never go back to breastlink again. They have NO consideration for their patient's well being. I felt as though the tech should have either waited for the radiologist to get done or the radiologist should have done my biopsy first. Don't trust this place. read more

I try to make an appointment at least for three times, at least for 5 minuets, when the customer service answered my call their phone got disconnected. I tried for online appointment after answering some questions it was a notice that for lack of information call this number. worst place to make an appointment. read more

My doctor had referred me to breastlink for my annual breast exam back in March of 2019. I had to go back for a 6 month check up. This is the time i had a bad experience with the ultrasound tech. They shouldn't be giving their opinion as they are performing the ultrasound. Later, she tells me the doctor doesn't need to see me to review the results, that he told her to give me the results and that the results look benign. I asked if the doctor really didn't want to discuss with me because i felt that was odd. She said yes. I was shocked. She gave me a paper to sign and i left. She was unprofessional. Not to mention as i walked in the room she was on her cell phone talking to someone. She seemed distracted, too. So, i left and called to make a complaint. The front desk lady was nice and heard my concern. She gave me the line to the office manager. I left a message but she called back at a time i couldn't pick up. So, i call back and left another message and have yet to hear from them. I tried a 3rd time and no luck. Even though my results were "favorable" imagine someone who's isn't? Anyway, customer service is number one and i didn't feel that i received the best service there. I'm still not ok with the way the results were delivered. I will be discussing with my personal doctor. read more